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Lost password not working - by queenb123

This topic has 13 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

queenb123

Participant

February 25, 2016 at 21:07

hi,

lost pasword page not working – it takes me to an error page:

https://atahahair.com/my-account/lost-password/

website:
https://atahahair.com

Please, contact administrator
for this information.

#114953 Copied Theme version: latest WooCommerce version: latest

12 Answers

queenb123

Participant

February 25, 2016 at 21:13

here are the pages also not working:

checkout
https://atahahair.com/checkout/

my account:
https://atahahair.com/my-account/

#114954 Copied

Eva Kemp

Support staff

February 26, 2016 at 09:14

Hello,

The problem is related to your SSL certificate installation.
Contact your hosting provider support to configure it properly.

Regards,
Eva Kemp.

#114997 Copied

queenb123

Participant

February 26, 2016 at 10:59

Hi Eva,

Sorry i dont know how the lost pages are affected by ssl certificate – i have moved hosting company and i no longer need the ssl certificate – so the sit should run as new…

#115017 Copied

Eva Kemp

Support staff

February 26, 2016 at 11:06

Hello,

The links you provided redirect to https, it’s causing the issue.
If you don’t have SSL certificate any more ask your hosting provider support to check where the redirects are set so these pages are redirecting to https protocol.

Regards,
Eva Kemp.

#115019 Copied

queenb123

Participant

February 26, 2016 at 12:07

hi Eva,

thanks for that – i dont actually want the ssl anymore – the new host is telling me for me to remove ssl completely – i will need to remove it from a line of code withing the theme files – would you happen to know where the code wll be please?

#115030 Copied

Eva Kemp

Support staff

February 26, 2016 at 13:03

Hello,

In this case we recommend you to update theme files, update the theme to 2.8 version, because the version 2.5 you’re using isn’t compatible with Woocommerce 2.5.2.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

<iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/KdWESIIPU1k” frameborder=”0″ allowfullscreen></iframe>
(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#115038 Copied

queenb123

Participant

February 26, 2016 at 13:05

Hi Eva,

I have a backup pf files and database.

would it be possible to go in and do this for me please as i do not want to mess this up?

#115039 Copied

Eva Kemp

Support staff

February 26, 2016 at 13:28

Hello,

I’ve updated the theme, but there are no https links in the theme files.
They might be saved in your database.
So your hosting provider should check your database and change https to http in the site url’s.

Regards,
Eva Kemp.

#115040 Copied

queenb123

Participant

February 26, 2016 at 14:27

hi Eva,

thanks for this but ive just spoen with my host and they have checked everything and they cant find any links that rerences https only http.

SO they have suggested that i look out how the page has been built in wordpress….is there anything you can do at this point please?

#115053 Copied

Jack Richardson

Support staff

February 26, 2016 at 15:20

Hello,

I’ve disabled “Force secure checkout” option in WooCommerce > Settings > Checkout.
Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#115066 Copied

queenb123

Participant

February 26, 2016 at 18:58

You guys rock|!

Thanks!

#115109 Copied

Jack Richardson

Support staff

February 26, 2016 at 19:01

Hello,

You are welcome!

We would be thankful if you leave a review on Theme Forest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050/comments

Best regards,
Jack Richardson.

#115110 Copied
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