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Responsive visualization error with javascript error in visual_composer_front.js

This topic has 9 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Stan Russell

cineseries

Participant

February 25, 2016 at 18:21

Hi,
I’m having a big problem with Woopress theme.
When I resize the window to tablet dimension all the images become huge and the page is totally broken.
I noted that the console gives a js error on js_composer_front.js (“$imagesGrid is undefined”).

The problem is on FF and Chrome, but IE 11 seems ok (but the error is shown on the console).

I red a post that may be connected on this issue (https://www.8theme.com/topic/error-stopping-slider-and-product-images-from-displaying-correctly/)

In advance I send you the access (ftp and wp admin user) on private content.
Thanks, I look forward to hear from you.. thanks!
Francesco

Please, contact administrator
for this information.

#114917 Copied

8 Answers

Eva Kemp

Support staff

February 25, 2016 at 19:42

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#114924 Copied

cineseries

Participant

February 26, 2016 at 16:04

Thanks! I’m doing the upgrade, and I have another question: about the plugins update, how do you suggest to update them? There is a secure procedure to do it? Thanks

#115071 Copied

cineseries

Participant

February 26, 2016 at 16:41

Ok, I did the upgrade of Woopress and all the plugin, I cleared the cache, but the error persists. The page is still broken.
The console still gives the error on visual_composer_front.js.
You have the access on the website so you can check, let me know.
Kind regrads,
Francesco

#115078 Copied

Eva Kemp

Support staff

February 26, 2016 at 16:42

Hello,

You need download plugins versions here https://www.8theme.com/download-plugins/ and upload them via FTP in wp-content/plugins directory overwriting the current versions.

Regards,
Eva Kemp.

#115079 Copied

cineseries

Participant

February 26, 2016 at 17:05

Hi, my last message were supposed to be the last reply to your message, so I retype it:

ok, i did the upgrade of woopress and all the plugin, I cleared the cache, but the error persists.
The page is still broken on mobile mode.
The console still gives the error on visual_composer_front.js
You have the access on the website, I look forward to hear from you.
Kind regards
Francesco

#115087 Copied
Jack Richardson

Support staff

February 27, 2016 at 10:31
Hello,

I’ve added this code in child style.css file:
```
@media only screen and (max-width: 992px){
.sidebar-mobile-top > .row {
    display: block;
}}
```
Please check your site on mobile now.

Best regards,
Jack Richardson.
#115156 Copied
cineseries

Participant

February 27, 2016 at 16:35

Yes, now it works! Thank you very much!
So the javascript error doesn’t regard the problem?
Anyway thank you for the prompt support.
Francesco

#115180 Copied

Stan Russell

Participant

February 29, 2016 at 10:01

Hello cineseries,

you are right, JavaScript error doesn’t regard the problem.

Regards,
Stan Russell.

#115264 Copied
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Responsive visualization error with javascript error in visual_composer_front.js

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