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Forum Replies Created

Viewing 30 posts - 4,171 through 4,200 (of 31,382 total)

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Eva Kemp

Participant

May 5, 2016 at 10:44

Hello,

This is Woocommerce configuration and you have to contact their support regarding this query.

Regards,
Eva Kemp.

#124128 Copied In reply to: Shorter password

Eva Kemp

Participant

May 5, 2016 at 10:43

Hello,

Related products are disabled in Theme Options, those are shown up-sell products that you added in product editor http://storage4.static.itmages.com/i/16/0505/h_1462441161_9220702_86097eeace.jpeg . To show them for all products add up-sells for your other products.

As for sidebar on single product pages, it was cached because of the plugin “Asesor de Cookies”. I’ve disabled it. Now clear browser cache/cookies and check pages now.

Regards,
Eva Kemp.

#124126 Copied In reply to: The theme options selected are not displayed on the website

Eva Kemp

Participant

May 5, 2016 at 10:35

Hello @Telepuzik,

Frontend editor is working fine http://storage5.static.itmages.com/i/16/0505/h_1462440890_6077667_3dd5a831ed.jpeg .
Please check in another browser.

Regards,
Eva Kemp.

#124125 Copied In reply to: Visual Composer 4.11.2 not working

Eva Kemp

Participant

May 5, 2016 at 10:31

Hello,

I’ve disabled default theme functions for Woocommerce images.
Clear browser cache and check single product page now.

Regards,
Eva Kemp.

#124124 Copied In reply to: woocommerce additional product variation images

Eva Kemp

Participant

May 4, 2016 at 20:19

Hello,

You’re welcome.

Regards,
Eva Kemp.

#124061 Copied In reply to: Wrong display of the images on the single product page

Eva Kemp

Participant

May 4, 2016 at 18:49

Hello,

I don’t see any issues on this page http://storage7.static.itmages.com/i/16/0504/h_1462384101_4097268_4c294a43c7.jpeg .
Please clarify what exactly is wrong there.

Thank you.
Regards,
Eva Kemp.

#124039 Copied In reply to: Wrong display of the images on the single product page

Eva Kemp

Participant

May 4, 2016 at 18:08

Hello,

What IE version are you using?

Regards,
Eva Kemp.

#124036 Copied In reply to: Explorer

Eva Kemp

Participant

May 4, 2016 at 17:52

Hello,

Please read how to add label icons in the menu https://www.8theme.com/demo/docs/woopress/#!/primary_menu “8.4 Menu Labels” .

Regards,
Eva Kemp.

#124033 Copied In reply to: my website home page layout is messed up and shrunk

Eva Kemp

Participant

May 4, 2016 at 17:31

Hello,

Your query is unclear.
Please show a screenshot of the issue what line you’re talking about.

Regards,
Eva Kemp.

#124030 Copied In reply to: Preview bar hidden issue

Eva Kemp

Participant

May 4, 2016 at 17:29

Hello,

The problem is related to the plugin “David RL Optimización”. I’ve deactivated it.
Please check single product page now.

Regards,
Eva Kemp.

#124028 Copied In reply to: Wrong display of the images on the single product page

Eva Kemp

Participant

May 4, 2016 at 17:12

Hello,

As I see you customized default Royal theme files.
When activating Royal theme gallery images for variations are shown.
Do you still need our assistance?
If so upload original files from the theme package so we can investigate the issue.

Regards,
Eva Kemp.

#124025 Copied In reply to: woocommerce additional product variation images

Eva Kemp

Participant

May 4, 2016 at 15:19

Hello,

We recommend you to contact our developers via the form https://www.8theme.com/customization-services/ to fix compatibility issue.

Thank you.

Regards,
Eva Kemp.

#124011 Copied In reply to: woocommerce additional product variation images

Eva Kemp

Participant

May 4, 2016 at 15:17

Hello,

Yes, the issue with static block and VC should be fixed after plugin update.
We used image with sizes 250px × 295px for mega menu.

Regards,
Eva Kemp.

#124010 Copied In reply to: my website home page layout is messed up and shrunk

Eva Kemp

Participant

May 4, 2016 at 13:42

Hello,

The issue has been fixed.
Please clear browser cache and check the page.

Regards,
Eva Kemp.

#123996 Copied In reply to: Product category image hover show 2 mask

Eva Kemp

Participant

May 4, 2016 at 13:27

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#123994 Copied In reply to: Wrong display of the images on the single product page

Eva Kemp

Participant

May 4, 2016 at 13:07

Hello,

1. There is default.po file in wp-content/themes/legenda/languages directory and you can use it to translate the theme.
You should add $locale code yourself with your language prefix, like $locale='de_DE';, for example for German language.

2. Go to wp-admin panel > YIT Plugins > Wishlist > General Settings > Position > select “Use shortcode”.

Regards,
Eva Kemp.

#123989 Copied In reply to: Multi language & Wishlist Button

Eva Kemp

Participant

May 4, 2016 at 13:04

Hello,

Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Regards,
Eva Kemp.

#123986 Copied In reply to: Wrong display of the images on the single product page

Eva Kemp

Participant

May 4, 2016 at 13:03

Hello,

As I see VC editor is working fine http://storage8.static.itmages.com/i/16/0504/h_1462363343_6828623_ca731aac48.jpeg .
Please try to check in another browser.

Regards,
Eva Kemp.

#123985 Copied In reply to: Visual Composer 4.11.2 not working

Eva Kemp

Participant

May 4, 2016 at 12:51

Hello,

We’ve forwarded the issue to our developers.
Once there is a reply from them we’ll let you know.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#123983 Copied In reply to: Woopress – in widget area there are no sidebar

Eva Kemp

Participant

May 4, 2016 at 12:18

Hello,

Sorry, but your query is unclear.
Please show a screenshot what you want to achieve.

Regards,
Eva Kemp.

#123979 Copied In reply to: How create total width palette with visual composer

Eva Kemp

Participant

May 4, 2016 at 12:16

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#123978 Copied In reply to: Visual Composer 4.11.2 not working

Eva Kemp

Participant

May 4, 2016 at 12:14

Hello,

As this is a 3rd-party plugin we don’t guarantee its full compatibility with the theme.
You can order additional support via this form https://www.8theme.com/customization-services/ and our developers will try to assist you on the plugin compatibility issue.

Regards,
Eva Kemp.

#123977 Copied In reply to: Woocommerce Smart Coupons not adding to cart

Eva Kemp

Participant

May 4, 2016 at 12:11

Hello,

As you can see the error is shown that there is a conflict with other plugin polylang. Delete it and install WPML.

Regards,
Eva Kemp.

#123974 Copied In reply to: Translate Woocommerce Buttons

Eva Kemp

Participant

May 4, 2016 at 12:08

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#123972 Copied In reply to: Theme Option panel with wrong display

Eva Kemp

Participant

May 4, 2016 at 12:02

Hello,

A. I’ve set Google font to “Hind” in Typography settings and it’s shown fine http://storage4.static.itmages.com/i/16/0504/h_1462359247_1667942_4992a0e164.jpeg .

B. There is no such feature. You have to update the theme via FTP.

C. What do you mean with “dropdown-header”? Is it fixed header that shows when scrolling the site?

D. Sorry, but I don’t see issues with product images http://storage4.static.itmages.com/i/16/0504/h_1462359677_6670614_5ce22ce9a1.jpeg . What mobile device are you checking in?

Regards,
Eva Kemp.

#123971 Copied In reply to: not showing product another image in mobile view in single product page

Eva Kemp

Participant

May 4, 2016 at 11:46

Hello,

You need modify padding values in the row settings to get the text centered http://storage1.static.itmages.com/i/16/0504/h_1462358714_5270405_b9fd1e3977.jpeg .
Set values in pixels that suit for you.

Regards,
Eva Kemp.

#123969 Copied In reply to: Parallex background with text

Eva Kemp

Participant

May 4, 2016 at 11:32

Hello,

Now we can’t access your site, there is a blank page.
Have you modified anything?
Please provide FTP credentials.

Regards,
Eva Kemp.

#123963 Copied In reply to: Problem with contact form

Eva Kemp

Participant

May 4, 2016 at 11:24

Hello,

Update the plugin via FTP https://www.8theme.com/download-plugins/ as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

#123962 Copied In reply to: Visual Composer Problem

Eva Kemp

Participant

May 4, 2016 at 11:11

Hello,

I’ve disabled “Full page sections” option in your home page editor. Please check the page now.
Also you have to update VC plugin via FTP https://www.8theme.com/download-plugins/ as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

#123960 Copied In reply to: my website home page layout is messed up and shrunk

Eva Kemp

Participant

May 4, 2016 at 09:22

Hello,

You are welcome.

Regards,
Eva Kemp.

#123952 Copied In reply to: Royal Theme Update (April 29, 2016)
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Viewing 4,200 results - 4,171 through 4,200 (of 31,382 total)

Viewing 30 posts - 4,171 through 4,200 (of 31,382 total)

← 1 2 3 … 139 140 141 … 1,045 1,046 1,047 →

Forum Replies Created

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