This topic has 23 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp
Hi,
I just updated: wordpress, woocommerce, visual composer, VC add ons and master slider.
Now visual composer will not working:
– on a new page it will not allow me to create a row and add any elements.
– on a current page, the page elements does not show, but I can edit a page, if I click classic mode, I can edit the content.
I’ve read the forums and it seems people are having the problems, until they update. But in my case still not working,.
Hello,
Please provide FTP and WP admin credentials in Private Content.
Regards,
Eva Kemp.
Wow, that was a super quick reply.
Hello,
As I see VC editor is working fine http://storage8.static.itmages.com/i/16/0504/h_1462363343_6828623_ca731aac48.jpeg .
Please try to check in another browser.
Regards,
Eva Kemp.
Thanks Eva, Firefox seems to be the issue after the upgrade. Thanks heaps!
Hello Eva,
have same issue… After update VC to 4.11.2 it is not loading in FrontEnd editor… Can you please check what is wrong?
Hello @Telepuzik,
Frontend editor is working fine http://storage5.static.itmages.com/i/16/0505/h_1462440890_6077667_3dd5a831ed.jpeg .
Please check in another browser.
Regards,
Eva Kemp.
hi,
on my new site as well a problem, i didnt see the backend editor and when i try to modify the static blocks or i try to add a new on i cant use the visual composer
Hello @dm-itsolutions,
There is additional authorization on your site. Please give us access to it and provide FTP credentials too.
Regards,
Eva Kemp.
Additional access??? everything is off just user and password… can you send a picture what you mean?!
Thats strange,,, when i try to open one site a few times in a new tab most of the time one tab with the side is working with visual composer….
Hello @dm-itsolutions,
Here is the screenshot of additional authorization window http://storage7.static.itmages.com/i/16/0505/h_1462449234_6594947_d2b1824b98.jpeg .
Regards,
Eva Kemp.
do you try to connect to the apache? i have just access to the wordpress installation because im not the hoster the hoster is a company!
Hello @dm-itsolutions,
I’m getting that window when trying to enter WP admin panel.
Please contact your hosting provider regarding this issue.
Regards,
Eva Kemp.
so again pls try
Hello @dm-itsolutions,
And again there is authorization window when trying to open wp-admin panel http://storage1.static.itmages.com/i/16/0505/h_1462465120_5693411_9386b9f651.jpeg .
Regards,
Eva Kemp.
and you cant login with the login data i gave you?
Hello @dm-itsolutions,
Yes, those credentials aren’t suitable for additional authorization form.
Regards,
Eva Kemp.
ok, is there another possibility to connect to wordpress?
pls see private content
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