I tried to install the plugin and configured it, but it is not showing variation image gallery on product page. However i tried twenty sixteen theme and its working fine, can you please tell me the exact problem and how it can be resolved.
Unfortunately that plugin is incompatible with our theme.
If you still want to use it you may order additional customization via the form https://www.8theme.com/customization-services/ to fix compatibility issue.
At least you guys can try to resolve that issues, now the theme is useless to me if its not compatible with my plugin that i want to use, its a standard plugin so guys need to work on it.
I am very disappointed now cause it has wasted my time and money.
I’ve already contacted them but they said, “We have very busy schedule now because of new project development”. what should i do now, its a simple compatibility issue with your theme image slider and woocommerce slider, its just a css class issue.
Please get this fix.
As I see you customized default Royal theme files.
When activating Royal theme gallery images for variations are shown.
Do you still need our assistance?
If so upload original files from the theme package so we can investigate the issue.
I was working on my new website and have updated my css from custom css section, I’ve just added few lines of css code and my entire theme options got wiped of from the only thing that was remaining was just the site background setting that’s it, rest of the things got wiped off including the logo, can you please tell me why it happened or how can i fix it, I’ve made a lot of custom changes on my theme css from that section and I need those.
The hosting doesn’t have the backup, could you please tell me any other way to retrieve those css options and where they get saved, css is the only thing that we need right now and the major part of the website is depend on it.
If you could tell me how those theme options get saved in database then i can check it.
Theme Options settings are saved in database and you have to restore your database from backup.
Are you sure there are no backups on a server?
Each hosting provider makes backup of clients accounts.
We have the vps server so they said you need to turned on the backup, could you tell me how can i locate the theme options setting from database and where exactly it is located. The problem is all the settings got wiped of and the only thing that was remaining was the background image and color settings that’s it, rest of the thing got removed including logo and css. This is something strange, can you help me out with this.
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