Forum Replies Created

Viewing 30 posts - 3,961 through 3,990 (of 31,382 total)
1 2 3 … 132 133 134 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 12:20

    Hello,

    Ask your hosting provider support to downgrade libPNG Version to 1.4.11. Then check captcha image.

    Regards,
    Eva Kemp.

    #125137 Copied In reply to: Legenda Captcha Problem
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 12:10

    Hello @mcollie,

    You need edit the file wp-content/themes/legenda/framework/shortcodes.php in line 1517 and change the sizes in the code $image = etheme_get_image( get_post_thumbnail_id($post->ID), 150,150,false); (change 150,150 values).

    Regards,
    Eva Kemp.

    #125133 Copied In reply to: Facebook Sharer not Working
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 12:08

    Hello @Sandra,

    The issue with Facebook share icon for Royal will be fixed in the soonest theme update.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #125131 Copied In reply to: Facebook Sharer not Working
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:58

    Hello,

    The reason is there is fixed width value for products in our theme and you have to change the width in custom.css file to display products properly:

    .products-grid.product-count-3 .product {
    width: 180px;
}

    Regards,
    Eva Kemp.

    #125125 Copied In reply to: Visual composer product element not displaying correctly after update
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:49

    Hello,

    Your previous FTP credentials are incorrect.
    Please provide the new ones.

    Thank you.
    Regards,
    Eva Kemp.

    #125121 Copied In reply to: Shop not showing online
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:46

    Hello,

    You need also change url of the image in child style.css file:

    .label-icon.new-label {
    background-image: url(http://lucca.moderninfluence.com/wp-content/themes/legenda-child/images/label-new.png);
}

    Regards,
    Eva Kemp.

    #125118 Copied In reply to: Child Theme
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:43

    Hello,

    You don’t need to delete custom.css file before theme update. If you keep it, it won’t be lost after update. Just make sure you named it as “custom.css”, not “default.custom.css”.

    Regards,
    Eva Kemp.

    #125117 Copied In reply to: remove white space
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:40

    Hello,

    Add this code in custom.css file:

    .wpb_revslider_element.wpb_content_element {
    margin-bottom: 0 !important;
}

    Regards,
    Eva Kemp.

    #125115 Copied In reply to: remove white space
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:38

    Hello,

    You may try to use this extension https://www.woothemes.com/products/variation-swatches-and-photos/ .

    Regards,
    Eva Kemp.

    #125113 Copied In reply to: Product Page customisation
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:35

    Hello,

    As I see all items are shown for Toys subcategory http://storage7.static.itmages.com/i/16/0511/h_1462962716_2356066_1c6e5dfef4.jpeg and the product you mentioned too:
    http://storage3.static.itmages.com/i/16/0511/h_1462962939_7887155_9ce2a3df42.jpeg

    Regards,
    Eva Kemp.

    #125109 Copied In reply to: Imported products not visible in shop
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:21

    Hello,

    Add this code in custom.css file:

    @media (max-width: 979px) {
.top-bar {
    height: 100px;
}}

    Regards,
    Eva Kemp.

    #125103 Copied In reply to: currency switcher under language switcher header (part II)
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:10

    Hello,

    Do you mean you can’t see products when you scroll the slider?

    Regards,
    Eva Kemp.

    #125100 Copied In reply to: shortcode post link
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 11:08

    Hello,

    I’ve created Static Block “Popup window” with your content and added this code in custom.css file:

    .white-popup-block input[type="text"], .white-popup-block input[type="submit"] {
  width: 100%;
}

    Please check promo popup window now.

    Regards,
    Eva Kemp.

    #125097 Copied In reply to: Promo Popup
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 10:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #125091 Copied In reply to: Languages in the top menu bar
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 10:21

    Hello,

    Unfortunately we can’t connect getting the error:
    Response: 530 Login authentication failed
    Error: Critical error
    Error: Could not connect to server

    Are there any specific settings or port number?

    Regards,
    Eva Kemp.

    #125090 Copied In reply to: categories
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 10:17

    Hello,

    Please show a direct page of the issue and provide FTP/wp admin credentials in Private Content.

    Regards,
    Eva Kemp.

    #125088 Copied In reply to: Text not showing in subscription selection box.
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 10:15

    Hello,

    http://medna.co.uk/ – grey underline of informations is missing and we cant find how to put it back.

    Please clarify with more details. Could you show on a screenshot what you mean?

    You’re using deprecated “Accordion” element http://storage5.static.itmages.com/i/16/0511/h_1462958061_4926925_40019a553c.jpeg .
    You need update the theme and all required plugins https://www.8theme.com/download-plugins/ via FTP, then remove outdated elements and recreate them with new ones from the updated plugins.


    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #125087 Copied In reply to: cvs code errors?
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 10:05

    Hello,

    I’ve imported demo products. Please check.

    Regards,
    Eva Kemp.

    #125085 Copied In reply to: Download demo products pages
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 09:18

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    #125077 Copied In reply to: categories
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 09:01

    Hello,

    As I see WooKids page is present http://storage2.static.itmages.com/i/16/0511/h_1462953583_8956660_fceaee709d.jpeg .
    Please clarify your issue with more details.

    Regards,
    Eva Kemp.

    #125073 Copied In reply to: kids home Is gone
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 08:41

    Hello,

    To remove portfolio template you need delete the file wp-content/themes/woopress/portfolio.php.

    Regards,
    Eva Kemp.

    #125072 Copied In reply to: Remove the option portfolio of my template
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 08:36

    Hello,

    Please contact your hosting provider and ask them to change PHP Max Input Vars value from 1000 to 5000. After that check the menu.

    Regards,
    Eva Kemp.

    #125069 Copied In reply to: my website home page layout is messed up and shrunk
    Avatar: Eva
    Eva Kemp
    Participant
    May 11, 2016 at 08:33

    Hello,

    I’ve resized browser window and don’t see any problems:
    http://storage9.static.itmages.com/i/16/0511/h_1462951898_9678376_b1721c0c61.jpeg

    I’ve also added Products element for Sale tab.
    Clear browser cache and check again or check in another browser.
    Also check on different mobile devices.

    Regards,
    Eva Kemp.

    #125066 Copied In reply to: Responsive view issue
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 20:02

    Hello,

    There is error on your site:
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 71 bytes) in /hermes/bosnaweb14a/b2157/ipg.velessoftwarecom/HomeSweetHome/wp-includes/formatting.php on line 220

    Try to disable all 3rd-party plugins and the plugins that you’re not using.
    Otherwise you have to increase memory_limit value.

    Regards,
    Eva Kemp.

    #125021 Copied In reply to: After user Sign In on webpage White page is display (nothing)
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 20:00

    Hello,

    Please provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    #125020 Copied In reply to: Pages without background
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 19:58

    Hello,

    Please provide WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    #125019 Copied In reply to: Live Chat
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 19:57

    Hello,

    You can update WordPress, but also update all required plugins via FTP. Download then here https://www.8theme.com/download-plugins/ .

    Create backup before update.

    Regards,
    Eva Kemp.

    #125018 Copied In reply to: WordPress 4.5.2
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 17:13

    Hello,

    The function “display_errors” is enabled on your server. Contact your hosting provider support and ask them to disable it.

    Regards,
    Eva Kemp.

    #124998 Copied In reply to: Warning: call_user_func_array()
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 16:47

    Hello,

    Please provide FTP credentials.
    Thank you.

    Regards,
    Eva Kemp.

    #124988 Copied In reply to: categories
    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 16:35

    Hello,

    Please specify what is wrong with the content on home page.
    What do you want to fix?

    Regards,
    Eva Kemp.

    #124984 Copied In reply to: HOME and body_class()
  • 1 2 3 … 132 133 134 … 1,045 1,046 1,047
    Viewing 3,990 results - 3,961 through 3,990 (of 31,382 total)
Viewing 30 posts - 3,961 through 3,990 (of 31,382 total)
1 2 3 … 132 133 134 … 1,045 1,046 1,047

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