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Facebook Sharer not Working - by mhammoud

This topic has 29 replies, 9 voices, and was last updated 7 years, 10 months ago ago by Robert Hall

mhammoud

Participant

May 5, 2016 at 09:32

Hi,

I am unable to use the facebook share button on posts and products. It is showing a blank page with the following message:

Not Found
Back to Facebook.

Appreciate your help

#124110 Copied Theme version: 2.11

28 Answers

Jack Richardson

Support staff

May 5, 2016 at 11:54

Hello,

Have you modified theme files?
Please provide FTP and WP Dashboard credentials.

Best regards,
Jack Richardson.

#124148 Copied

Meredith

Participant

May 6, 2016 at 16:50

Hello!

I am having the same problem with the Facebook share feature. And the pinterest share feature pulls a very tiny image which is not conducive to pinterest.

#124500 Copied Theme version: 2.11 WooCommerce version: 2.5.5

Jack Richardson

Support staff

May 6, 2016 at 17:32

Hello @mcollie,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#124514 Copied

mhammoud

Participant

May 8, 2016 at 09:46

Hi Jack,

I am going to try the update first and see if the problem persists.

Will deleting the woocommerce change any existing settings?

Thank you,

#124619 Copied

mhammoud

Participant

May 8, 2016 at 19:38

Hi Jack, I am still facing the same problem.

Credentials below

Please, contact administrator
for this information.

#124641 Copied

Sandra

Participant

May 9, 2016 at 03:52

Hi
Sorry to ambush this post, but I’m getting the same error. My Woocommerce is version 2.5.5.

Plus, is there anyway to add instagram to the share options??

Credentials below.

Thanks in advance.
Sandra

Please, contact administrator
for this information.

#124648 Copied Theme version: 2.6 WooCommerce version: 2.5.5

Sandra

Participant

May 10, 2016 at 00:15

Any update on this please??

#124776 Copied
Jack Richardson

Support staff

May 10, 2016 at 08:42
Hello,

Problem seems to be server-related, try using this tool to debug it:
https://developers.facebook.com/tools/debug/og/object/

@Sandra, to add Instagram icon you need edit the file wp-content/themes/legenda/framework/shortcodes.php and add this code after line 1540:
```
<li class="share-instagram">
                <a href="https://instagram.com/share?url='.$permalink.'&text='.$text.'" target="_blank"><span class="icon-instagram"></span></a>
</li>
```
Or you can use some plugin to add desired icons.

Best regards,
Jack Richardson.
#124820 Copied
Sandra

Participant

May 10, 2016 at 12:23

Hi Jack
I’m afraid neither of your fixes worked.

The Facebook issue, I think may be because Facebook has updated their sharing algorithm.
The facebook share icon on your own site is throwing the same error.

I found this on their help section, but don’t know how to make their advice relate to your theme. However, it may help you…. https://developers.facebook.com/bugs/476230209243230/

Also, I’m using the Royal theme (not legenda) and I’ve added the instagram text into the theme at code line 2018, but it doesn’t display.

Please help fix both these issues.
Thanks
Sandra

#124902 Copied

Meredith

Participant

May 10, 2016 at 15:32

I’VE UPDATED AND THE PROBLEM IS STILL THERE: FACEBOOK SHARE BUTTON ISN’T WORKING AND PINTEREST SHARE BUTTONS STILL PULLS A TINY THUMBNAIL THAT IS NOT CONDUCIVE TO EFFECTIVE PINTEREST MARKETING.

#124972 Copied Theme version: 3.0 WooCommerce version: 2.5.5

Jack Richardson

Support staff

May 10, 2016 at 16:54

Hello @mhammoud,

The issue has been fixed.
Please clear browser cache and check.

@mcollie,
Please provide FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#124990 Copied

Meredith

Participant

May 10, 2016 at 16:57

Credentials Below. Thank You.

Please, contact administrator
for this information.

#124992 Copied
Jack Richardson

Support staff

May 10, 2016 at 16:57
Hello @Sandra,

As you’re using Royal theme you need add this code for Instagram icon after line 2011 in the file wp-content/themes/royal/framework/shortcodes.php:
```
if($instagram == 1) {
$html .= '
<li>
<a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank">
<i class="ico-instagram"></i>
<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
</svg>
</a>
</li>
';
}
```
and

'instagram' => 1, after line 1927.

Also WP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.
#124993 Copied
Jack Richardson

Support staff

May 10, 2016 at 17:00

Hello @mcollie,

The issue has been fixed.
Please check.

Best regards,
Jack Richardson.

#124994 Copied

Meredith

Participant

May 10, 2016 at 17:02

Yes. Thank you.

Though the Pinterest sharing button still wants to pin a small thumbnail version of the photo. Any ideas on how to fix that?

#124996 Copied

Sandra

Participant

May 11, 2016 at 00:25

Here are the credentials – clearing cache hasn’t fixed the issue.

Thanks
Sandra

Please, contact administrator
for this information.

#125040 Copied WooCommerce version: 2.55

Eva Kemp

Support staff

May 11, 2016 at 12:08

Hello @Sandra,

The issue with Facebook share icon for Royal will be fixed in the soonest theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#125131 Copied

Eva Kemp

Support staff

May 11, 2016 at 12:10

Hello @mcollie,

You need edit the file wp-content/themes/legenda/framework/shortcodes.php in line 1517 and change the sizes in the code $image = etheme_get_image( get_post_thumbnail_id($post->ID), 150,150,false); (change 150,150 values).

Regards,
Eva Kemp.

#125133 Copied

Meredith

Participant

May 11, 2016 at 20:20

If I edit that page will the adjustment be lost in the next update? I’m afraid this type of work is a little more than I’m familiar with.

Thanks.
Meredith

#125320 Copied
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