Forum Replies Created

Viewing 30 posts - 3,451 through 3,480 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 19:47

    Hello,

    I’ve created a test product for Shop page and now share icons are shown.
    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 19:41

    Hello,

    The query you want to achieve requires additional customization in the theme files.
    It’s beyond our support scope. You can order additional support via this form https://www.8theme.com/customization-services/ and describe your request there.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 16:45

    Hello,

    I used the CODE tag, but still it’s not working.
    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 16:43

    Hello,

    Unfortunately we can’t replicate the issue.
    I tried to send message again via contact form and it was sent successfully.
    Please upload your screenshot to any web storage (for example dropbox) and give us a link.

    Does the issue persist in Chrome browser too?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 16:38

    Hello,

    1. Please read how to create mega menu https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu

    2. When Account Menu is checked it will appear in the sidebar of My Account page.

    3. Did you check Spam folder in your mail account?

    4. At first you need install SSL certificate. Contact your hosting provider support regarding it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 16:33

    Hello,

    Please update parent theme to 3.0.1 version and check the site after that.
    Don’t forget to create backup before!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 15:25

    Hello,

    Unfortunately there is an issue with the Essential Grid plugin.
    Even new grid can’t be created manually with default WordPress theme.
    You have to buy a license from the plugin author and contact their support to resolve the issue.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:51

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:50

    Hello,

    We didn’t change anything on the site.
    Is this problem solved now and we may close the topic?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:48

    Hello,

    We didn’t change anything.
    Also we can’t access wp-admin panel getting this error:
    FEHLER: Ungültiger Benutzername oder Passwort.
    Es sind noch 3 Anmeldeversuche möglich.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:44

    Hello,

    Try to set the value 512M.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:41

    Hello,

    I’ve added this code in child style.css file:

    .slider-container {
       display: inline-block;
    }

    Please check the video now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:36

    Hello,

    You need download theme archive at ThemeForest site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 . Log in with your Envato account credentials and find the theme archive in Downloads section.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:31

    Hello,

    Please use this css code:

    .fixNav-enabled .fixed-active .cart-design-2.design-white .cart-bag .badge-number::before { 
       box-shadow: inset 0 0 0 35px #fff;
    }
    .fixNav-enabled .fixed-active .cart-design-2.design-white .cart-bag .badge-number {
        border-color: #fff !important;
        color: #000;
    }
    .fixNav-enabled .fixed-active .cart-design-2.design-white .cart-bag::before {
        border-color: #fff;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:19

    Hello,

    Could you please show a screenshot of the issue?
    Also provide WP admin and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:18

    Hello,

    I’ve edited the code to this one in your custom.css file:

    @media (max-width: 480px) {
    .fixed-header-area .fixed-header .logo-with-menu {
       width: 124px;
    }
    .header .shopping-cart-widget {
        width: 200px !important;
    }}

    Please check the site now

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:11

    Hello,

    You’ve already set your Shop page as default products page in Woocommerce > Settings > Products > Display > Shop Page, and categories are shown by default. So now you need to remove “Product Categories” element in your page editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:07

    Hello,

    There is still “Forbidden” error:
    http://storage6.static.itmages.com/i/16/0601/h_1464786413_6812798_692986294e.jpeg

    Please check it with your hosting provider support.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:04

    Hello,

    I’ve checked your contact form and email has been sent successfully:
    http://storage6.static.itmages.com/i/16/0601/h_1464786261_2535632_06935248e0.jpeg

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 14:03

    Hello,

    The issue has been fixed. Please check.
    It will be also included in the theme update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:55

    Hello,

    I’ve checked your site on mobile and don’t see such issue:
    http://storage5.static.itmages.com/i/16/0601/h_1464785693_9293117_a8242465ec.jpeg
    http://storage9.static.itmages.com/i/16/0601/h_1464785731_6610081_b61e9b3ded.jpeg

    What iPhone version are you using?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:52

    Hello,

    Please update the theme and contact your hosting provider support to increase memory_limit value on a server for your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:46

    Hello,

    In order to display a thumbnail on a brand page you need add this code in wp-content/themes/legenda/woocommerce/archive-product.php after the line (line 38):

    `get_queried_object();
    $image = ”;
    if(empty($cat->term_id) && !is_search()){
    $image = etheme_get_option(‘product_bage_banner’);
    }else{
    $thumbnail_id = get_woocommerce_term_meta( $cat->term_id, ‘thumbnail_id’, true );
    $image = wp_get_attachment_url( $thumbnail_id );
    }
    if($image && $image !=”){
    ?>

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:37

    Hello,

    I’ve changed Product View to Default in the Products settings http://storage5.static.itmages.com/i/16/0601/h_1464784472_2516558_66e503f9ad.jpeg .
    Please check now.
    If you want to show description over the product image you need select “Description” for “Product Image Hover” option in Theme Options > Products Page Layout.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:26

    Hello,

    Glad to hear it.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 13:24

    Hello,

    Try to use this code in custom.css:

    @media (max-width: 480px) {.fixed-header-area .fixed-header .logo-with-menu {
       width: 164px;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 12:24

    Hello,

    As I see your site is working:
    http://storage7.static.itmages.com/i/16/0601/h_1464780118_2340051_7d02ed3f44.jpeg

    Please clarify how we can replicate the issue.

    Also 500 error is related to server configuration. Perhaps there is a lack of some resources. Try to increase memory_limit value on a server. Ask your hosting provider support to do this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 12:16

    Hello,

    Please show a screenshot what row you want to remove.
    I don’t see product categories on your home page, only products.
    Also show a direct page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 1, 2016 at 12:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 3,451 through 3,480 (of 31,382 total)
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