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Images missing - by sophie - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

sophie

Participant

May 31, 2016 at 08:21

Hi,

Most of my images are missing from my website and my website is very very slow. Could you please help me fix my problems?

Many thanks,
Sophie

Please, contact administrator
for this information.

#127676 Copied Theme version: legenda 3.0

12 Answers

Eva Kemp

Support staff

May 31, 2016 at 08:44

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#127686 Copied

sophie

Participant

May 31, 2016 at 09:04

Hi Eva,

Please see below.

Thanks,
Sophie

Please, contact administrator
for this information.

#127693 Copied

Jack Richardson

Support staff

May 31, 2016 at 11:50

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#127709 Copied

sophie

Participant

May 31, 2016 at 14:17

you mean the password is incorrect?

#127721 Copied

sophie

Participant

May 31, 2016 at 14:20

I can login to the account using the information I gave you.

#127722 Copied

Jack Richardson

Support staff

May 31, 2016 at 14:48

Hello,

We’re getting error that login is incorrect:
http://storage1.static.itmages.com/i/16/0531/h_1464702490_3281986_ca7953eea2.jpeg

Please provide correct FTP credentials and specify the host name.

Best regards,
Jack Richardson.

#127733 Copied

sophie

Participant

June 1, 2016 at 05:41

Okay I’ve changed the password again. Please find it in the private content of this message.

Please, contact administrator
for this information.

#127814 Copied

Jack Richardson

Support staff

June 1, 2016 at 09:21

Hello,

As I see images for some products are missing http://storage5.static.itmages.com/i/16/0601/h_1464769180_8329429_d5381b8cb5.jpeg . For example the product “Abstract Energy Fit and Flare Dress”. And the featured image for it can’t be found. Try to reupload the images.

Best regards,
Jack Richardson.

#127851 Copied

sophie

Participant

June 1, 2016 at 09:36

But I had probably a few thousand pictures on my website before.. They can’t just suddenly disappeared, I didn’t take them down or anything. I did a website restoration from backup the other day, do you think maybe the website still isn’t totally restored?

#127854 Copied

Jack Richardson

Support staff

June 1, 2016 at 09:57

Hello,

As I see the whole “2015” folder is missing in uploads directory.
Try to restore it from your backup.

Best regards,
Jack Richardson.

#127860 Copied

sophie

Participant

June 1, 2016 at 11:47

Thanks I’m restoring the folder and a lot of the images have come back!

If you go to my home page though, under ‘What’s New’ the images are very long and they’re not on top of the descriptions like they’re suppose to be. Could you please help me fix it?

Please, contact administrator
for this information.

#127881 Copied

Eva Kemp

Support staff

June 1, 2016 at 13:37

Hello,

I’ve changed Product View to Default in the Products settings http://storage5.static.itmages.com/i/16/0601/h_1464784472_2516558_66e503f9ad.jpeg .
Please check now.
If you want to show description over the product image you need select “Description” for “Product Image Hover” option in Theme Options > Products Page Layout.

Regards,
Eva Kemp.

#127915 Copied
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