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ERROR 500 with update from 2.11 to 3.0.1

This topic has 22 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

chndr

Participant

May 31, 2016 at 22:40

Hi there,

I wanted to update my theme from legenda 2.11 to 3.0.1 but get a blank page with error 500. Never had this before.

These are the plugins I have installed:

– Akismet
– All 404 Redirect to Homepage
– amr shortcode any widget
– Column Shortcodes
– Contact Form 7
– EWWW Image Optimizer
– Get Widget ID
– Google Analytics
– MailChimp Sign Up
– MailChimp voor WordPress
– Mollie Payments for WooCommerce
– oik Weight/Country Shipping
– Really Simple SSL
– Screets Live Chat
– Shipping Details for WooCommerce
– Slider Revolution
– Under Construction (deactivated)
– WooCommerce
– WooCommerce (nl)
– WooCommerce PDF Invoice
– WooCommerce Pretty Emails
– WP Rocket
– WPBakery Visual Composer
– YITH WooCommerce Wishlist
– Yoast SEO

It doesn’t matter if I deactivate all the plugins before update theme. Still get a white page.

#127799 Copied

21 Answers

chndr

Participant

June 1, 2016 at 00:44

I really want to get help with the update. But one important thing you have to know.. I use a child theme and the name of the Legenda theme I have changed into the name of the brand. So, keep in mind that when you update the template you also change the name of my theme and child theme..

Thanks

#127802 Copied

chndr

Participant

June 1, 2016 at 01:27

I think the download from Themeforest is broken. Can you check it please? I have tried everything I could but get anytime a white page with error 500.. Thanks

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Jack Richardson

Support staff

June 1, 2016 at 08:49

Hello,

Are you getting 500 error when trying to download theme archive on ThemeForest site or the error persists on your own site after theme update?

Best regards,
Jack Richardson.

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chndr

Participant

June 1, 2016 at 10:56

Hi Jack,

The error persists on my own site after theme update.

Regards,
Chander

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Eva Kemp

Support staff

June 1, 2016 at 12:24

Hello,

As I see your site is working:
http://storage7.static.itmages.com/i/16/0601/h_1464780118_2340051_7d02ed3f44.jpeg

Please clarify how we can replicate the issue.

Also 500 error is related to server configuration. Perhaps there is a lack of some resources. Try to increase memory_limit value on a server. Ask your hosting provider support to do this.

Regards,
Eva Kemp.

#127897 Copied

chndr

Participant

June 1, 2016 at 12:36

Hi Eva,

Now my site is working because replaced version 2.11 again.

But updating from 2.11 to 3.0.1 gives me a blank page.

You can try if you want. But I use a childtheme and changed the name of the theme.

See picture in private content.

Kind regards,
Chander

Please, contact administrator
for this information.

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Eva Kemp

Support staff

June 1, 2016 at 13:52

Hello,

Please update the theme and contact your hosting provider support to increase memory_limit value on a server for your site.

Thank you.
Regards,
Eva Kemp.

#127924 Copied

chndr

Participant

June 1, 2016 at 14:21

Hi Eva,

What is the minimun setting for the memory_limit value?
The setting now is 256MB.

I need to know because my provider will ask.

Thank you.

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Eva Kemp

Support staff

June 1, 2016 at 14:44

Hello,

Try to set the value 512M.

Regards,
Eva Kemp.

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chndr

Participant

June 1, 2016 at 14:57

Hi,

Two more questions.

The PHP memory_limit on my server is 128M and that one I cannot change.

My WP_memory_limit is now set on 256M.

The last one could be possible for me to increase.

1) Wich memory_limit do you mean?

Please check my PHP info in private content. The 128M is the max my webhost can give.

2) Why my previous 5 updates did not give problems

Thanks

#127979 Copied

Jack Richardson

Support staff

June 1, 2016 at 16:35

Hello,

We just suppose that there is lack of memory_limit value, but you can ask your hosting provider support to check error logs what exactly caused 500 error.
May we update the theme for you?
Please provide FTP credentials.

Best regards,
Jack Richardson.

#128003 Copied

chndr

Participant

June 1, 2016 at 16:53

Hi Jack,

You may update for me BUT please take a look at my theme name. Do not forget to change the legenda into my own name. See private content. Also in the style.css the name has to be changed.

Is that a problem??

I also have my phonenumber in private content when needed.

Thanks

Please, contact administrator
for this information.

#128012 Copied

Jack Richardson

Support staff

June 2, 2016 at 08:01

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

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chndr

Participant

June 2, 2016 at 10:34

Hi see my credentials in private content.

But you did’t answer my question if it is a problem for you that I working with a child theme and other name of the theme like I have showed in the private content before.

Please be carefull. I have just make a backup.

I am afraid my website won’t look like it is now after the update and loose a lot of customization.

Thanks

Chander

Please, contact administrator
for this information.

#128206 Copied

Jack Richardson

Support staff

June 2, 2016 at 12:39

Hello,

The problem isn’t related to different names of the theme.
Please create a back up of the site and database and we’ll proceed with the update.

Best regards,
Jack Richardson.

#128218 Copied

chndr

Participant

June 2, 2016 at 12:47

Hi Jack,

I have just made a backup so you can proceed.

I know that the problem is not due to the different names of the theme. I mean there with saying that you first change this please before you update. Inside the style.css you also have to change the name Legenda into my name.

Thanks

Kind regards,
Chander

#128219 Copied

Jack Richardson

Support staff

June 2, 2016 at 13:46

Hello,

I’ve updated the theme.
Please check your site now.

Best regards,
Jack Richardson.

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chndr

Participant

June 2, 2016 at 14:00

Jack,

Many thanks!

Only my mobile header on iPhone is not what is was before.

See picture:
https://jencha.nl/wp-content/uploads/2016/06/header-mobile.jpg

Chander

#128228 Copied
Jack Richardson

Support staff

June 2, 2016 at 17:03
Hello,

Please add this code in child style.css file:
```
@media (max-width: 480px) {
.header .shopping-cart-widget {
   width: 130px !important;
   left: 85%;
}
.shopping-cart-widget .cart-summ > a {
    color: transparent;
}}
```
Best regards,
Jack Richardson.
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