Andrew Mitchell

Dear Yahoo Souq,

We have just reviewed your website, and everything appears to be functioning correctly on our end. To assist you further, we have also recorded a video demonstrating this, which we have attached via a hidden message containing the link.

If you are still experiencing the issue, we kindly suggest the following steps:

– Disable any VPN you may be using
– Try accessing the site using a different browser
– Clear your browser cache

Should the problem persist after trying these steps, please record a video showing the issue in action. This will help us better understand the situation and provide a more accurate solution.

Best regards,
8Theme’s Team

Hello, WebLxo,

Thank you for reaching out to us.

We kindly ask you to update your theme to the latest version, 9.5, as you are currently using version 9.4.14. After updating, please check if the issue persists.

Best regards,
The 8Theme Team

Hello, Mike_XStore,

We are pleased to inform you that we have released a major update which includes a fix for this issue. Kindly update the theme to version 9.5 and the core plugin to version 5.5.

Best regards,
The 8Theme Team

Dear Sebastjan,

Thank you for reaching out to us.

Please update the theme and the core plugin to their latest versions. Yesterday, we released a major update (version 9.5), which includes the fix you are referring to.

If you need any assistance with the update process, feel free to let us know — we’re here to help.

Best regards,
8Theme’s Team

Dear Fernando,

Perfect! We’re glad to hear that the second link worked and that both the core and theme are now updated.

Please go ahead and clear your log file and monitor the site for the next 24 hours to ensure everything is functioning as expected.

Best regards,
8Theme’s Team

Thank you for your message.

Please kindly check again. We have updated the archive and made the necessary corrections.

Best regards,
8Theme’s Team

Hi Arhaam,

Thank you for your message.

We would like to inform you that we have updated the core plugins and the XStore theme to their latest versions. At this stage, only the core plugin has been activated.

We kindly ask you to monitor the CPU usage over the next 24 hours. If everything remains stable, we will proceed to activate the Elementor plugin and observe the performance for another 24 hours. Should the system continue to perform well, we will then activate the Pro Elements plugin.

We appreciate your cooperation and understanding as we work to ensure optimal performance of your website.

Best regards,
8Theme’s Team

Hello, Mark S,

Thank you for providing access. We have made some updates – please review them at your convenience.

Best regards,
The 8Theme Team

Dear Yahoo Souq,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing issues with the theme performance. In order to investigate the problem further and assist you more effectively, please provide us with access to your website’s admin panel. Once we have access, our team will thoroughly check the configuration and apply any necessary fixes.

We appreciate your patience and look forward to resolving this for you as soon as possible.

Best regards,
8Theme’s Team

Dear Umer,

Thank you for reaching out to us.

We are pleased to inform you that the final update 9.5 is scheduled to be released within the next 3 days. Currently, we are in the final stages of testing across all environments to ensure the highest quality and performance.

In the meantime, we have uploaded the update to several of our demo sites so you can preview and test it. Please feel free to explore the following links:

– https://xstore.8theme.com/elementor3/electronic-mega-market/
– https://xstore.8theme.com/elementor3/perfume/
– https://xstore.8theme.com/elementor3/mobile-app/
– https://xstore.8theme.com/elementor3/painting-studio/
– https://xstore.8theme.com/elementor3/organic-milk-farm/
– https://xstore.8theme.com/elementor3/sunglasses/
– https://xstore.8theme.com/elementor3/handmade-artisans/
– https://xstore.8theme.com/elementor3/grocery-mega-market/
– https://xstore.8theme.com/elementor3/yoga-accessories/
– https://xstore.8theme.com/elementor3/games-dark/
– https://xstore.8theme.com/elementor3/architecture-studio/
– https://xstore.8theme.com/elementor3/plants-store/
– https://xstore.8theme.com/elementor3/purely-handmade/

We truly appreciate your patience and continued support.

Best regards,
The 8Theme Team

Dear Abhinandan,

Thank you for reaching out to us.

It is very important for us to understand exactly what actions were being performed on the site at the time when the high CPU usage occurred. This information will help us identify where we need to investigate and test further.

We have not been able to reproduce this issue on our test servers, and we have already fixed the latest known issues on our side. To assist you more effectively, please provide us with access to your WordPress admin panel. We would like to log in and check a few things directly on your site.

Looking forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for your message and for providing the information.

Regarding the issue with the XStore Patcher, we kindly ask you to make sure that your theme and core plugin are updated to the latest versions. Additionally, please try clearing your site and browser cache after applying the patches. If the issue persists, we would appreciate it if you could provide us with temporary wp-admin access via the private content area, so we can investigate the problem more closely and assist you further.

See private content

Best regards,
8Theme’s Team

Hello Fernando,

Thank you for your message and for sharing the error log with us.

We’re very sorry to hear that the latest version has caused such a significant issue, and we truly appreciate your patience as we work to resolve it.

To assist you further, please follow the steps below:

1. Please download and use the updated archive we’ve provided, and run the test again.

2. Before proceeding, ensure that you:
– Clear your site cache.
– Create a full backup of your website.

3. We recommend conducting a 2-hour test session on the frontend as a non-logged-in customer to verify that everything is functioning correctly.

4. After the frontend test, please pause for 1 hour, then log in and test the Elementor editor functionality. Please conduct another 2-hour test session to monitor performance.

5. If the issue persists, please go to your plugins and temporarily disable the Elementor Essential Addons. These add-ons can consume a significant amount of CPU and memory resources, or the issue may be related to another plugin connected to Elementor.

6. If disabling the add-ons does not help, please go to Elementor > Element Manager and scan for used widgets. Disable any unused widgets and test again.

7. Additionally, before starting the testing process, please clear your error log file. This will help us accurately track any new issues that may arise during testing.

We truly appreciate your cooperation and understanding as we work together to resolve this matter.

Best regards,
8Theme’s Team

Hello, Arjun Dangi,

We have noticed that login/registration via Facebook is currently not functioning. This appears to be due to your application undergoing some verification processes on Facebook’s side, which is beyond our control.

Additionally, registration via Google is not working because it has been globally disabled in your WordPress settings.

Please also ensure that the “Membership -> Anyone can register” option is enabled in order to allow users to create accounts.

Best regards,
8Theme Team

Hello, Raquel,

Thank you for providing access. We have resolved the issue, and kindly ask you to verify that everything is now working correctly on your end. Please note that this fix will also be included in the next theme update.

The changes were made in the following files:

- xstore/js/modules/variation-gallery.min.js  
- xstore/js/woocommerce-all-scripts.min.js  

Best regards,
The 8Theme Team