Forum Replies Created

Viewing 30 posts - 2,011 through 2,040 (of 7,776 total)
1 2 3 … 67 68 69 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Abhinandan,

    Thank you so much for your kind message — we’re truly delighted to hear that your website stats are back to normal! It’s incredibly rewarding to know that our support and guidance have contributed to your success.

    We’re constantly working to improve our theme, with each update bringing performance enhancements, bug fixes, and security improvements. Be sure to stay tuned for future updates!

    We hope our theme continues to elevate your experience. If you have a moment, we would be sincerely grateful if you could leave us a 5-star review on ThemeForest. Your feedback means a lot to us and helps us grow and improve further.

    You can leave your review here: https://themeforest.net/downloads

    Should you have any further questions or need assistance, please don’t hesitate to reach out. Our dedicated support team is always here to help.

    Best regards,
    The 8Theme Team

    #448313 Copied In reply to: database error is showing in my account pl help
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Yahoo Souq,

    Thank you for reaching out to us.

    We sincerely appreciate your ongoing efforts to enhance your website’s performance. Regarding the robots.txt file, please ensure that it is placed in the root directory of your domain. For instance, if your website is http://www.yourdomain.com, the file should be accessible at http://www.yourdomain.com/robots.txt.

    We are pleased to observe that your website is now performing significantly faster. Please note that it may take some time for all pages to be fully cached. In the meantime, we recommend continuing to optimize your website content—particularly by compressing and optimizing all images for better performance.

    Additionally, we encourage you to monitor all updates we release, as each update includes speed optimizations, security enhancements, and other improvements.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #448311 Copied In reply to: My website is loading slow after enter URL it stuck and then suddenly load
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Yahoo Souq,

    Thank you for reaching out to us.

    To restrict or remove the GPTBot crawler from your website, you can do so by updating your site’s robots.txt file. Please follow the steps below:

    1. Access your website’s root directory via FTP or your hosting control panel.
    2. Locate the robots.txt file. If it does not exist, you can create a new text file and name it robots.txt.
    3. Add the following lines to the file to disallow GPTBot:

    `
    User-agent: GPTBot
    Disallow: /
    `

    4. Save the file and upload it to the root directory of your website.

    This will instruct the GPTBot crawler not to access any part of your site, which may help reduce CPU usage as advised by your hosting provider.

    If you need further assistance, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    #448277 Copied In reply to: My website is loading slow after enter URL it stuck and then suddenly load
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, menichetti,

    We are pleased to inform you that we have released the latest update for the WooPress theme — version 6.5.3. This update includes compatibility with the newest version of WooCommerce, along with several other improvements and changes.

    You can find the full details of the update at the following link:
    https://woopress.8theme.com/boxed/update-history/

    Best regards,
    The 8Theme Team

    #448263 Copied In reply to: New woocommerce 9.9.4 update compatible with woopress 6.5.2
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi CuteVirus,

    Thank you for reaching out to us.

    We have thoroughly reviewed and optimized the core structure of your website. However, to achieve high scores on Google PageSpeed Insights, a more comprehensive optimization strategy is necessary. What we have completed so far represents approximately 20% of the full optimization process.

    Below are some key points we would like to highlight:

    1) Server Location & Response Time
    Your current server is located at a considerable distance from Google’s testing servers, resulting in a response time of over 5 seconds. This delay significantly impacts your performance score. We recommend implementing a solution such as Cloudflare, using a Content Delivery Network (CDN), or migrating to a server that is geographically closer to Google’s servers. We have included a screenshot in the private content section to illustrate this delay.

    2) Use of Revolution Slider
    While Revolution Slider is a feature-rich tool, it is also resource-intensive and can negatively affect your site’s loading speed. For improved performance, we suggest switching to our custom-built slider available within the Elementor builder. It offers a variety of presets to suit your design needs while ensuring better performance.

    3) Image Optimization
    Several images on your website are currently too large and not optimized for web use. Google penalizes websites with unoptimized images, so we strongly recommend compressing and resizing them appropriately to enhance loading speed and overall performance.

    These are just a few of the more basic issues we have identified. There are many additional areas that can be improved. Even when testing with a default theme like Storefront, the server response time remains a limiting factor. Once these initial issues are addressed, we are confident your site can achieve a performance score of 80+.

    Reaching a score of 90+ will require further optimization, particularly in terms of content and structural improvements.

    Additionally, we would like to clarify that, in accordance with the Envato support policy, our support scope is limited to issues directly related to our theme. Matters such as server configuration, third-party plugins like Revolution Slider, and content optimization fall outside the scope of our support.

    Please let us know how you would like to proceed. We are here to support you in reaching your performance goals.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #448235 Copied In reply to: Need help with website speed optimisaiton
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Brflash,

    Thank you for reaching out to us.

    It is not normal for the theme installation to remain stuck at 33% for an extended period of time. This issue may be caused by server limitations, such as low PHP memory limits, maximum execution time, or file upload size restrictions.

    To resolve this, we kindly recommend the following steps:

    1. Check your server settings and ensure they meet the recommended requirements:
    – PHP version 8.0 or higher
    – Memory limit: 256M or more
    – Max execution time: 300 seconds
    – Max upload size: 32M or more

    If you continue to experience difficulties, please let us know, and we will be happy to assist you further.

    Best Regards,
    8Theme’s Team

    #448203 Copied In reply to: When installing the theme, it has been stuck at 33%. How should I operate it?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sebastjan,

    Thank you for your message.

    We have reviewed the issue and found that all widgets were enabled in Elementor. Please note that each widget loads its own CSS and JavaScript files, which can affect performance. You can manage the enabled widgets in Elementor settings — please refer to the link provided in the private message for more details.

    At this moment, everything is working correctly from our side.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #448202 Copied In reply to: Can not edit SHOP template with elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sebastjan,

    Thank you for your message.

    We’re sorry to hear that the issue persists after updating to version 9.5. In order to assist you further, could you please provide us with more details about the problem you are experiencing? Additionally, if possible, kindly share temporary wp-admin access and FTP credentials in a private message so we can investigate the issue directly on your site.

    We appreciate your cooperation and look forward to resolving this for you as soon as possible.

    Best Regards,
    8Theme’s Team

    #448196 Copied In reply to: Can not edit SHOP template with elementor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jae,

    Thank you for providing access. Would it be possible for you to temporarily disable the cache and CDN? We are currently unable to see the changes we are making to the files.

    Best regards,
    8Theme Team

    #448183 Copied In reply to: WooCommerce Translation Not Working After .po/.mo Upload
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, jfab,

    Thank you for providing access. We have identified and resolved the issue. Kindly verify that everything is now functioning as expected.

    The changes were made in the following files:

    - wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js  
- wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.js  
- wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-single-variable-product.php

    Please note that this fix will also be included in the next theme update.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #448150 Copied In reply to: Variable products all appear as if they had stock available
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    We have received your request and will review it carefully. If you have any additional details or questions, please feel free to share them with us. We are here to assist you and ensure your experience with our products meets your expectations.

    Best Regards,
    8Theme’s Team

    #448140 Copied In reply to: Classico: Toggle button does not work on mobile devices
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you, and we look forward to your response.

    Best regards,
    8Theme’s Team

    #448120 Copied In reply to: Errors crashing site – wp_is_block_theme & Function _load_textdomain_just_in_time
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear regencycigaremporium,

    Thank you for your message. Please find our response below:

    We have reviewed your website, and as shown in the Customizer, it is functioning correctly. This indicates that the issue is likely related to caching. Possible sources of the cache may include your CDN, server-side caching, browser cache, or even a cookie-related plugin such as a GDPR compliance tool.

    We understand that you have already deactivated both plugins and cleared their caches, including the CDN cache on the hosting side. However, since the issue still persists, we kindly recommend the following additional steps:

    – Clear your browser cache or try accessing the site in an incognito/private window.
    – Temporarily disable any caching or optimization plugins you may have installed.
    – Check for any server-level caching (e.g., Varnish, NGINX) that may still be active.
    – Review any cookie or consent management plugins that might be affecting content visibility.

    Please see the attached screenshot in the private message for reference.

    If the issue continues after these steps, feel free to provide us with temporary admin access so we can investigate further.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #448119 Copied In reply to: Site Layout Issues, need assistance – please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Fernando,

    Thank you for reaching out.

    After conducting an additional round of testing, we have identified that the issue on your website is related to the CookieYes | GDPR Cookie Consent plugin. This plugin appears to be blocking all website JavaScript, which may also be causing a conflict with the LiteSpeed Cache plugin.

    Please take a look at how your website is performing: https://prnt.sc/ilT4Byd_A_PJ — achieving a 98+ score on Google.

    When we temporarily disabled the CookieYes plugin, your website functioned correctly, confirming that the issue is likely related to either the CookieYes plugin, your CDN, or server-side caching.

    Note that a more in-depth investigation into third-party plugin conflicts falls outside the scope of our support, as it involves external plugin functionality, in accordance with the Envato support policy.

    We recommend reviewing the settings of the CookieYes plugin and checking your CDN or server cache configuration. Clearing the cache may also help resolve the issue.

    We also kindly ask you to monitor your server’s CPU usage over the next 48 hours and let us know if you notice any unusual activity.

    Thank you for your understanding and attention to this matter. Should you need any assistance with clearing the cache or have further questions, please don’t hesitate to contact us.

    Best regards,
    8Theme’s Team

    #448101 Copied In reply to: Please take a look my website for few improvements, thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Fernando,

    We would like to inform you that we have identified and resolved the issue on your website. As a result, your website is now running more smoothly and efficiently.

    However, we have noticed that your site is currently using either a server cache or a CDN (Content Delivery Network), which appears to be serving outdated content. Due to this, the frontend of your website may not be displaying correctly at the moment.

    We kindly recommend clearing your server cache and/or CDN cache to ensure that the latest version of your website is visible to all users. Please note that when accessing your site via the WordPress Customizer, everything—including the “Add to Cart” functionality—works as expected, which confirms that the issue is cache-related.

    Thank you for your attention to this matter. Should you need any assistance with clearing the cache or have further questions, please don’t hesitate to reach out.

    Best regards,
    8Theme’s Team

    #448100 Copied In reply to: Please take a look my website for few improvements, thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear regencycigaremporium,

    Thank you for reaching out to us.

    We have reviewed your website and would like to inform you that such issues are often caused by caching plugins or CDN configurations. To resolve this, we recommend following these steps:

    1. Clear your website cache step by step.
    2. If the issue persists, please try disabling all caching-related plugins temporarily to identify the source of the problem.
    3. Don’t forget to clear any server-side caches, such as Varnish, if they are enabled.
    4. Additionally, since you are using Cloudflare, please make sure to purge the cache from your Cloudflare dashboard as well.

    Following these steps should help resolve the issue. If the problem continues, feel free to contact us again for further assistance.

    Best regards,
    8Theme Team

    #448082 Copied In reply to: Site Layout Issues, need assistance – please check
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear umer,

    Thank you for reaching out to us.

    You can also find the XStore plugin in your downloadable files. Simply visit the following page:
    https://www.8theme.com/downloads/

    Please make sure you are logged into your account to access the downloads.

    If you continue to experience any difficulties, feel free to let us know — we’re here to help.

    Best regards,
    8Theme’s Team

    #448079 Copied In reply to: Need help with optimisation of my website using litespeed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, harshana,

    Kindly review the following article, which includes a video tutorial for your reference:
    https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/

    Best regards,
    The 8Theme Team

    #448065 Copied In reply to: Alidropship plugin – import products can’t view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jae,

    In this case, we kindly ask you to provide us with FTP access.

    Best regards,
    The 8Theme Team

    #448064 Copied In reply to: WooCommerce Translation Not Working After .po/.mo Upload
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Kamil,

    Thank you for your message. We hope you’re doing well.

    We kindly recommend updating your website to the latest version 9.5, as this update includes significant performance improvements that can greatly enhance your site’s speed and overall functionality.

    Before proceeding with the update, please ensure that you create a full backup of your website to prevent any potential data loss. Once the update is complete, we also advise clearing all caches to ensure the changes take full effect.

    Should you need any assistance during this process, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    #448052 Copied In reply to: The appearance of the store is different in the administration panel and different when you enter th
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Ginel,

    Thank you for your message.

    Please note that CPU metrics on the server are calculated over a specific time frame and reflect the average usage during that period. For example, if the CPU usage was at 99% an hour ago and has since dropped to 50%, the average may still appear high (e.g., 95%) depending on the monitoring window, which could range from 6 to 12 hours. This may explain the fluctuations you are observing in cPanel.

    Additionally, we have implemented several optimizations on your website, and from our side, the frontend performance has improved. To further analyze and enhance performance, we kindly ask that you refrain from using the WordPress admin panel and Elementor for the next 24 hours. This will help us isolate any remaining issues and identify further areas for improvement, if any exist.

    We appreciate your cooperation and understanding.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #448006 Copied In reply to: Need to check consumption, please review in details
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Ginel,

    We would like to inform you that we have completed the optimization of your website. We kindly ask you to monitor its performance over the next 24 hours to ensure everything is functioning as expected.

    Should you notice any issues or have further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #448002 Copied In reply to: Need to check consumption, please review in details
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello umer,

    Thank you for reaching out to us.

    Yes, of course. However, we kindly recommend updating the XStore Core plugin directly through your WordPress dashboard, as this is the most seamless and secure method. The latest version has already been released and is available for update there.

    If, for any reason, you are unable to update it via the dashboard and require the ZIP file, you can download it directly from your ThemeForest account under the “Downloads” section, where the full theme package (including the latest plugin versions) is available.

    Best regards,
    8Theme’s Team

    #447986 Copied In reply to: Need help with optimisation of my website using litespeed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    We would like to inform you that the issue related to out of stock products has been successfully resolved. The necessary changes have been implemented in the following file:

    themes/xstore/framework/features/woocommerce/linked-variations.php

    Please note that these changes will also be included in the upcoming update.

    Best regards,
    The 8Theme Team

    #447972 Copied In reply to: Out of stock products are not showing as out of stock.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jae,

    Thank you for providing access. We would like to inform you that we have recently released a major update that includes a fix for the issue you reported.

    We kindly ask you to update the theme to version 9.5 and the plugin to version 5.5. After updating, please check whether the issue persists.

    Should you have any further questions or require assistance, feel free to contact us.

    Best regards,
    The 8Theme Team

    #447930 Copied In reply to: WooCommerce Translation Not Working After .po/.mo Upload
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear finleydesign,

    Thank you for your message.

    We have cleared our server and CDN caches. Please try downloading the theme again.

    If the issue persists, kindly follow these steps:

    1. Double-check your Downloads folder to ensure there are no other XStore archives that might be causing a conflict. Try saving the new download in a different, newly created folder.

    2. If the problem continues, please go to your ThemeForest Downloads section and download the archive directly from there.

    3. Should the issue still remain unresolved, we kindly ask you to create a support topic on our forum and provide temporary access credentials. Our team will be happy to upload the theme for you. Please make sure to create a full backup of your site before sharing access.

    We appreciate your patience and understanding, and we’re here to help you get everything up and running smoothly.

    Best regards,
    8Theme Team

    #447906 Copied In reply to: The store is very slow, is it because of the xstore theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have carefully reviewed the matter, and everything appears to be in order. For your reference, we have attached a video as proof.

    https://drive.google.com/file/d/1v4OWxAxy7fb9lLmVrkfglDKe92_2J8ip/view?usp=drive_link

    Please let us know if you have any further questions or need additional assistance.

    Best regards,
    8Theme Team

    #447901 Copied In reply to: The store is very slow, is it because of the xstore theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please send us a screenshot showing where you downloaded the file? This will help us better understand the issue and assist you more effectively.

    Best regards,
    8Theme’s Team

    #447899 Copied In reply to: The store is very slow, is it because of the xstore theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear finleydesign,

    We have checked on our end as well, and the links appear to be working correctly (please see the attached image for reference).

    If you continue to experience any issues, please let us know and we’ll be happy to assist further.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #447895 Copied In reply to: The store is very slow, is it because of the xstore theme?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, harshana,

    We are pleased to inform you that we have released a new update. We kindly ask you to update to the latest versions of both the theme and the plugin to ensure optimal performance and access to the newest features.

    For more detailed information about the contents of this update, please visit the following link:
    https://xstore.8theme.com/update-history/

    Best regards,
    The 8Theme Team

    #447894 Copied In reply to: Alidropship plugin – import products can’t view
  • 1 2 3 … 67 68 69 … 258 259 260
    2,011–2,040 of 7,776 posts
Viewing 30 posts - 2,011 through 2,040 (of 7,776 total)
1 2 3 … 67 68 69 … 258 259 260