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Multiple products of different types not working

This topic has 23 replies, 4 voices, and was last updated 1 weeks, 6 days ago ago by Luca Rossi

Omar Quddam

Participant

June 13, 2025 at 14:04

I have multiple types of products, for example, a product that contains 3 colors previously worked, but now it does not work. What is the reason?

like this link: https://kashafco.com/product/فيش-13-أمبير-مع-تحكم-بدون-لمبة

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22 Answers

Alex Carter

Support staff

June 13, 2025 at 14:34

Hello,

Thank you for reaching out to us.

Please check attribute type – https://prnt.sc/DuWeAu4nX6Fw

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Omar Quddam

Participant

June 13, 2025 at 14:41

ok this WP-Admin access

Please contact administrator
for this information.

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Alex Carter

Support staff

June 13, 2025 at 15:14

Hello,

We are currently unable to verify the attribute settings. Kindly assign the Administrator role to the user account you have created for us so we can proceed accordingly.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 13, 2025 at 17:23

please try again

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Omar Quddam

Participant

June 13, 2025 at 22:35

Also another question: Why are the website pages not indexed on Google Search Console?

Files is visible for topic creator and
support staff only.

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Alex Carter

Support staff

June 14, 2025 at 07:14

Hello, Omar Quddam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
The 8Theme Team

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Omar Quddam

Participant

June 14, 2025 at 21:59

What is the reason for the incompatibility of adding PDF files and how to solve it?

Files is visible for topic creator and
support staff only.

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Omar Quddam

Participant

June 15, 2025 at 02:53

Because the new Saudi riyal symbol has been added instead of SAR, when accessing some sites, such as analytics and others, the symbol appears as a code and not as an image.
I will give you an example of a site where I can add the Saudi riyal symbol like other sites, not as an image.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

June 16, 2025 at 11:14

Hello, Omar Quddam,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Omar Quddam

Participant

June 16, 2025 at 18:17

Here I have attached it. I will wait for your reply.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Omar Quddam

Participant

June 17, 2025 at 17:53

Hello, I told you before that my product attributes are not working and the problem has not been resolved yet. I also gave you access to FTP.

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Luca Rossi

Support staff

June 20, 2025 at 09:08

Dear @Omar Quddam,

We hope this message finds you well.

1. Regarding the issue with adding PDF files:
The incompatibility is due to limitations within a third-party plugin, which is not developed by our XStore team. We kindly recommend waiting for future updates from the plugin’s developers, as they may address this issue in upcoming releases.

2. Concerning the indexing of your website pages on Google Search Console:
This matter is not related to the XStore theme. We suggest checking your robots.txt file (https://kashafco.com/robots.txt) to ensure it is not being blocked by your hosting provider. Additionally, please clear all caches on your website to help resolve any potential conflicts.

3. Regarding the display of the Saudi Riyal symbol:
If you are experiencing issues where the symbol appears as an image rather than text, please provide us with the URLs of the affected pages. This will help us investigate the matter further and offer a suitable solution.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 25, 2025 at 17:19

Hello, I have contacted you regarding the existence of problems with multiple products and this problem has not been resolved yet.

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Omar Quddam

Participant

June 25, 2025 at 21:56

and How can I make multiple products with images or colors instead of options?

Files is visible for topic creator and
support staff only.

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Luca Rossi

Support staff

June 26, 2025 at 05:43

Dear @Omar Quddam,

We kindly invite you to review the following document:
https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/

We hope you find it helpful.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 27, 2025 at 19:55

Multiple products were working previously but are not working now please fix this problem

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Luca Rossi

Support staff

June 28, 2025 at 16:43

Dear @Omar Quddam,

We would appreciate it if you could provide us with more detailed information regarding the issues you are experiencing. If possible, kindly include relevant screenshots or a short video to help us better understand the situation.

We look forward to your response.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 28, 2025 at 16:47

https://fex.net/s/0sav5nk
https://fex.net/s/nkattdl

i sent it now to
Alex Carter

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Omar Quddam

Participant

June 29, 2025 at 18:12

I sent you a video explaining the problem and you did not respond or solve the problem. What is the reason?

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Luca Rossi

Support staff

June 30, 2025 at 07:37

Dear @Omar Quddam,

We hope this message finds you well.

Please note that due to the weekend, response times may take up to 48 hours.

In the meantime, we kindly ask you to update your product attribute by changing the attribute slug to use Latin characters. You can refer to the following screenshot for guidance:
https://prnt.sc/5zYK2AD5nOrg

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 30, 2025 at 21:26

Thanks I was able to update the theme now everything is working fine thanks

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Luca Rossi

Support staff

July 1, 2025 at 06:04

Hello @Omar Quddam,

Thank you for your message. We’re glad to hear that you were able to update the theme successfully and that everything is now working fine.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

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Multiple products of different types not working

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