Andrew Mitchell

Dear Customer,

Hello! Thank you for reaching out to us.

We truly understand how frustrating this issue must be, and we appreciate your continued patience.

Yes, we have already implemented several optimizations aimed at improving CPU usage and memory performance on your server. Additionally, we are actively working on further enhancements, which will be included in an upcoming update scheduled for release very soon.

Please note that the necessary archives are currently located in the private area for your convenience and security. Before proceeding with any updates, we kindly recommend creating a full backup of your website to ensure the safety of your data.

We are committed to resolving this matter and enhancing your overall experience. Thank you once again for your understanding and support.

Best regards,
The 8Theme Team

Hello, Leon,

Thank you for providing access. We have resolved the reported issue on your staging website. Additionally, we have created and applied the following patch for your convenience: Patch #94143780. This patch will allow you to implement the same fix on your live website.

You can find detailed instructions on how to manage and apply patches at the following link:

https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Please also note that these fixes will be included in the next official theme update.

Best regards,
The 8Theme Team

Hi styleverse,

Thank you for reaching out to us.

We understand your concern regarding the significant increase in your website’s loading time on mobile devices. This issue has been previously identified and addressed in an updated archive, which is available in the private content area.

Before proceeding with the update of your theme and the XStore Core plugin, we strongly recommend creating a full backup of your website to ensure the safety of your data.

For more information and to review a similar case that may help resolve your issue, please refer to the following topic on our support forum:
https://www.8theme.com/topic/xstore-core-plugin-causing-high-cpu-usage/#post-447155

If you need further assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hi Abhinandan,

Thank you for reaching out. We hope you’re doing well.

Perfect — everything is looking better now. At the moment, our team is focusing on resolving some server-related issues we’ve identified. Once these are addressed, you will receive a notification from ThemeForest when version 9.5 is officially released.

This upcoming update will include all the optimizations you mentioned, including improvements related to Elementor and others.

Thank you for your patience and continued support.

Best regards,
The 8Theme Team

Hi JamesStudio,

Thank you for reaching out to us.

We appreciate you bringing this matter to our attention. We are aware of the issue you’ve mentioned, which is related to the Elementor editor, and our development team is actively working on a new update — version 9.5 — to resolve it. This update will include optimizations to both the editor and the AJAX requests to enhance overall performance and stability.

For your convenience, we have included a link to the latest archive files in the private content section. Before proceeding with the update, we strongly recommend creating a full backup of your website to ensure the safety of your data.

After applying the update, please allow up to 24 hours and then check the situation again to confirm whether the issue has been resolved.

We sincerely appreciate your patience and understanding as we work to improve your experience.

Best regards,
8Theme Team

Hi Abhinandan,

Thank you for your message.

Perfect — it appears there are no issues on the frontend. If any issues do exist, they are likely related to the backend. We kindly ask you to check the backend tomorrow, especially the editing pages using the Elementor page builder, and monitor it for at least 10–15 minutes.

Please let us know if you encounter any difficulties during that time.

Best regards,
8Theme’s Team

Hello, Raquel,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

Hello, Arjun Dangi,

Kindly check the “Uploaded Files” tab in our previous message at your earliest convenience.

Best regards,
The 8Theme Team

Hello, Benz,

Thank you for granting us access. We have completed the necessary checks and implemented the required changes. There should no longer be any errors. Kindly verify on your end at your earliest convenience.

Best regards,
The 8Theme Team

Hello, SARKIS KARTASHEV,

Thank you for providing the access credentials.

However, we have noticed that the FTP access currently points to an incorrect directory. It appears that only the “Twenty Twenty-Four” theme is installed there.

Additionally, we kindly ask if you could restore access to the Theme Control Panel in the WordPress admin area, as we need to verify the exact version of the installed theme.

Lastly, could you please confirm whether any direct modifications have been made to the theme files?

We appreciate your assistance and look forward to your response.

Best regards,
8Theme’s Team

Dear Umer,

Thank you for contacting us.

We understand your concern regarding the high CPU usage caused by the admin-ajax.php file. This file is a core part of WordPress and is often used by themes and plugins to perform background tasks and asynchronous operations. When certain plugins or features make frequent or intensive AJAX requests, it can lead to increased server load and slower website performance.

To help resolve this issue, we recommend the following steps:

1. Temporarily deactivate all third-party plugins and monitor the CPU usage.
2. Reactivate the plugins one by one to identify which one may be causing the high resource usage.
3. Make sure your theme and all plugins are updated to their latest versions. (see private content)

Additionally, please refer to the private content section where we have provided the latest archive that includes CPU optimization improvements.

If you identify a specific plugin or feature responsible for the issue, or if you need further assistance during the troubleshooting process, please don’t hesitate to reach out. We’re here to help.

Best regards,
8Theme’s Team

Dear Hassan,

Thank you for your patience.

Yes, it is safe to install the testing version on your site; however, we always recommend creating a full backup of your website before proceeding with any updates or installations, just to be on the safe side.

As for the finalized version of the theme, our development team is actively working on it, and we aim to release it as soon as possible. While we cannot provide an exact release date at this moment, we will be sure to notify all users once it becomes available.

Best regards,
8Theme’s Team

Hello, Lear,

Regarding your question:
If the attribute is not assigned to a variable product, or if there is no variation based on this attribute, please consider the following:

1) Kindly ensure that the “Visible on the product page” option is enabled for the attribute.
2) Please also note that custom attributes are displayed under the “Additional Information” tab. Make sure this tab is activated on the product page.

Best regards,
8Theme Team

Hello, Leon,

Thank you for your message and for the detailed information provided.

We appreciate your efforts in following the troubleshooting steps. Since the issue persists even after disabling third-party plugins and switching to the Parent theme and Storefront, and considering that the problem appears to be partially resolved on the staging site – with the exception of the review count in the XStore Advanced Product Reviews section – we will be happy to investigate this further.

To proceed, could you please provide us with temporary wp-admin access to your staging site, along with FTP access if possible? This will allow our technical team to examine the issue more closely and identify the root cause.

Please be assured that we will do our best to resolve this matter as quickly as possible.

Best Regards,
8Theme’s Team

Hello, Arjun Dangi,

1) Fixed.
2) Fixed.
3) Unfortunately, our theme does not offer this functionality by default. However, if you wish, you may request customization via the following link:
https://www.8theme.com/contact-us/

Best regards,
8Theme Team