Purchase Code Already Activated Error After Website Reinstallation

This topic has 2 replies, 2 voices, and was last updated 1 month ago ago by Andrew Mitchell

  • Avatar: alavudeenakil786
    alavudeenakil786
    Participant
    July 24, 2026 at 06:24

    Hello,

    I purchased the Xstore theme and had been using it on my website (domain: pottedplants.ae). Unfortunately, I accidentally deleted my website. I have since installed a fresh WordPress site on the same domain, but when I try to activate the theme using my purchase code, I get the error: “Purchase code is already activated.”

    Since this is the same domain the theme was originally activated on, and the site was deleted and reinstalled (not duplicated), I’d appreciate it if you could reset/deactivate the previous activation on your end so I can reactivate the theme.

    Please let me know if you need any further information from my end.

    Thank you for your help.

    Best regards,
    Alavudeen

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 24, 2026 at 06:45

    Hello, alavudeenakil786,

    We’ve deactivated this domain in our system. Please try activating it now

    Regards!

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.