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Viewing 30 posts - 811 through 840 (of 7,776 total)
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  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    #467149 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    We have resolved this issue. Please check it, and note that the fix will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    #467148 Copied In reply to: error with xstore core plugin after an update?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SAAD,

    This issue occurs because the cart element is configured to display three products. Please change this setting in the options of the corresponding element. We would also like to note that you are using two different headers, so the changes need to be applied to each of them.

    Best regards,
    8Theme Team

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    support staff only.
    #467146 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Pites,

    Thank you for providing access. As we assumed, the issue was caused by the cache not being refreshed through the administrative tools. To resolve this, we renamed the cache folder on your server, after which a new cache was generated correctly.

    We would also like to note that the last time the cache on your website was refreshed was back in 2025.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467145 Copied In reply to: Problem with adding text to new categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, nebcreative,

    Please check the attached video. It shows that the Composer editor does not work even with the default theme. Kindly let us know whether the Composer editor functions correctly on your demo site. It is possible that an error occurred during the migration.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467144 Copied In reply to: having issue with wpbakery and editor functions
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, lsv,

    Thank you for restoring the original name of the topic. We have also made some updates, and the search function should now be working properly. Please check it on your side.

    Best regards,
    The 8Theme Team

    #467141 Copied In reply to: Search results are not showing my products 2.0
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, khurram virk,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #467140 Copied In reply to: Issue with Default Product Sorting: ‘Popularity’ and ‘Rating’ Not Prioritizing Correctly
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    To do this, please add the following custom CSS in Theme Options → Custom CSS. 

    li a[href="https://aromatherapyoils.pl/produkty/bestsellery-klientow/"]{
	display: none!important;
}

    In this way, you can hide any category by simply replacing the corresponding value in the custom CSS.

    Best regards,
    8Theme Team

    #467127 Copied In reply to: Problem with adding text to new categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Unfortunately, there is no guaranteed 100% method for this. First of all, you need to create a backup, then deactivate and rename the theme back. If anything goes wrong, simply restore the backup.

    Best regards,
    8Theme Team

    #467126 Copied In reply to: Search results are not showing my products 2.0
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please add it, but for now, do not include it in the menu so that customers cannot see it.

    Best regards,
    8Theme Team

    #467124 Copied In reply to: Problem with adding text to new categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, nebcreative,

    It seems that your website is loading from a different source, as any changes we make to the files on the server are not being reflected. We have also noticed that when switching the theme to the default Twenty Twenty-Five, the post editor becomes completely inaccessible and redirects to an external website. It appears that this site might be a copy of another website that uses some of its resources.

    Best regards,
    8Theme Team

    #467123 Copied In reply to: having issue with wpbakery and editor functions
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    Thank you for providing access. The issue on the flamula.si website was caused by the following factors:

    1) The field “code” refers to the state/province code.

    Currently, the entry for Italy effectively means not only:
    • country = IT
    but also:
    • country = IT
    • state = IT
    In the debug data, we can see:
    • billing country = IT
    • shipping country = IT
    • taxable address = [‘IT’, ”, ‘123’, ”]
    Therefore, WooCommerce searches for a tax rate with:
    • country = IT
    • state = ”
    However, in your table, the record is:
    • country = IT
    • state = IT

    Because of this mismatch, the tax rate is not applied, resulting in a tax value of 0.

    We have corrected this for Italy. Please make similar adjustments for other countries. We would also like to note that tax rules are currently configured only for three countries, so taxes will not be calculated for others.

    2) On the checkout page, there was a custom CSS rule that hid the tax notice. We have removed this custom CSS.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467121 Copied In reply to: VAT/tax not showing on checkout page….
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,
    We have noticed that your server is currently unavailable.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467118 Copied In reply to: having issue with wpbakery and editor functions
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Efecan Bas,

    Thank you for providing access. We have resolved your issue; please check it.

    Best regards,
    8Theme Team

    #467113 Copied In reply to: Error 500 when trying to edit blog posts
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Oliver,

    Thank you for your kind message and good wishes. We appreciate your enthusiasm and look forward to your feedback after checking it out.

    Best Regards,
    8Theme’s Team

    #467111 Copied In reply to: customizer color management cant find settings … hamburger and header font
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #467110 Copied In reply to: Problem with adding text to new categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Pites,

    As we can see, your issue occurs only for users who are not logged in, which means it is entirely related to caching. Unfortunately, a simple cache purge does not resolve the problem. However, disabling the LiteSpeed Cache plugin fixes the issue for non-logged-in users. It seems that the “Purge Cache” option in the LiteSpeed Cache plugin is not functioning correctly, which is why the view for non-logged-in users does not update.

    We recommend that you contact the plugin’s author or consider using an alternative caching plugin.

    Best regards,
    8Theme Team

    #467099 Copied In reply to: Problem with adding text to new categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    As we can see, you have not yet added the code to the appropriate field. We have done this for you and are also sending you a video showing where this field is now located.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467096 Copied In reply to: change the X color to cancel the filter in shop sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, zirosugar,

    Thank you for providing access. The issue with your wishlist is related to the scripts responsible for it not loading on the website. It appears that you have enabled script merging in your cache settings, but the merged script file is not being loaded on the site.

    Please review the attached screenshots. We recommend temporarily disabling all caching and CDN services, if any are active.

    Additionally, please refer to the following articles that explain how to improve your website’s performance:

    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467092 Copied In reply to: mobile panel not working after setup in xstore
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have resolved the issue. The problem occurred because some WooCommerce filters work only on the shop page, and in your case, the link to the page did not match the required format.

    We have fixed this by updating the permalink settings on your website. The new link to the shop page has been sent to you in the private content.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #467091 Copied In reply to: How to add Xstore Brands to the shop filter?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, zirosugar,

    Thank you for your message.

    We have noted your concern regarding the website speed and performance score. Please note that while the WPMUDEV cache plugin is a good option, you may also consider using plugins such as WP Rocket or W3 Total Cache for improved optimization. Unfortunately, we do not provide configuration files, but you can refer to the official documentation of the selected plugin for detailed setup instructions.

    Regarding the “Add to Wishlist” feature causing the page to reload, please ensure that you are using the latest version of the theme and all related plugins. If the issue persists, kindly provide us with temporary admin access in a private message so we can check the configuration and assist you further.

    Best Regards,
    8Theme’s Team

    #467089 Copied In reply to: mobile panel not working after setup in xstore
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, nebcreative,

    It is possible that your provider has automatically enabled it for you, or it may be related to the actual server. Please contact your hosting provider for clarification.

    Best regards,
    8Theme Team

    #467088 Copied In reply to: having issue with wpbakery and editor functions
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You can also open the options panel in the Customizer by navigating to Appearance -> Customizer.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #467083 Copied In reply to: change the X color to cancel the filter in shop sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ziga32,

    To modify these settings, please go to **Theme Options -> Custom CSS** and add the following custom CSS. 

    ul.st-swatch-preview li, .st-swatch-preview li.selected, .products-grid .content-product .st-swatch-in-loop > .et_st-default-holder .type-color, .products-grid .content-product .st-swatch-in-loop > .et_st-default-holder .type-color.st-swatch-white, .products-grid .content-product .st-swatch-in-loop > .et_st-default-holder .type-image, .products-grid .content-product .st-swatch-in-loop > .et_st-default-holder .type-image.st-swatch-white{
    border-color: #000;
}

.etheme_swatches_filter .st-swatch-preview .type-color.selected:hover:before, .etheme_swatches_filter .st-swatch-preview .type-label.selected:hover:before{
    color: #000;
}

    By the way, our options are now located in the admin panel. After following the link shown in the video, simply scroll down the page a little.

    Best regards,
    8Theme Team

    #467081 Copied In reply to: change the X color to cancel the filter in shop sidebar
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, lsv,

    Thank you for providing access. We have noticed that you have renamed the parent theme. Please restore its original name, as this should resolve the search issue.

    Best regards,
    8Theme Team

    #467078 Copied In reply to: Search results are not showing my products 2.0
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, tatad,

    Unfortunately, the Newsletter does not have such a feature. However, you can simulate it by going to Theme Options → Age Verification and enabling it. This popup appears automatically without the need for an additional button. All you need to do is change its content to the one you require.

    Best regards,
    8Theme Team

    #467077 Copied In reply to: Is XStore Newsletter popup still available?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Preslav,

    Please, after changing the status from “Coming Soon” to “Live”, clear all possible caches and CDN. Also, make sure that all products have prices, are marked as “In Stock”, and are visible in both the shop and search.

    Best regards,
    8Theme Team

    #467076 Copied In reply to: My products aren’t showing in my shop page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rishee_Nextnectic,

    Please send us a screenshot and a link to the page with the issue. Also, kindly provide us with access to the FTP and the admin panel.

    Best regards,
    8Theme Team

    #467075 Copied In reply to: How to add Xstore Brands to the shop filter?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, lsv,

    Please clarify what exactly you have installed and provide us with FTP access to your website.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

    Best regards,
    8Theme Team

    #467058 Copied In reply to: Search results are not showing my products 2.0
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We provide you with the IP in the private content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #467057 Copied In reply to: VAT/tax not showing on checkout page….
  • 1 2 3 … 27 28 29 … 258 259 260
    811–840 of 7,776 posts
Viewing 30 posts - 811 through 840 (of 7,776 total)
1 2 3 … 27 28 29 … 258 259 260