Andrew Mitchell

Hello, MKT,

Thank you for your message. We are glad to hear that it worked.

Regarding your question, there is no default option to add product subtitles when uploading new products. However, you can achieve this by using custom fields or a product subtitle plugin. If you are using our theme, please check the theme options or contact our support team for further assistance with customization.

Best Regards,
8Theme’s Team

Hello, Jacomijn,

We sincerely apologize that the previous solution did not resolve the issue. We kindly ask you to provide us with FTP access.

To grant FTP access, please share the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

Best regards,
The 8Theme Team

Thank you for providing access. We have made the necessary changes. Please check if the issue has been resolved.

Best regards,
8Theme Team

Hello, Pites,

If a category created in late February 2026 displayed correctly immediately after its creation, then at least one of the following must be true:

1. That part of the site was not entirely served from outdated cache data.
The new category page may have been generated freshly at that moment, while other pages, menus, widgets, filters, or category listings were still using older cached or transient data.

2. Different cache layers were involved.
In WordPress, caching typically consists of several layers, such as:
• Page cache
• Object cache / Redis / Memcached
• Transients
• Theme or plugin cached option data
• CDN cache
• Browser cache
Therefore, “last cleared in 2025” might refer to only one layer, while another layer could have refreshed automatically in February 2026.

3. The category itself was saved correctly, but related derived data remained outdated.
For example:
• The taxonomy term was created correctly.
• However, menus, product counts, AJAX filters, archive blocks, mega menu data, or imported demo structures may have been using an outdated “compiled” or cached representation of categories.

4. Automatic partial invalidation occurred.
Creating a new category can trigger WordPress to refresh certain taxonomy data automatically, even if a manual “clear cache” action was not performed. This is a normal process of partial invalidation rather than a full cache purge.

Best regards,
8Theme Team

Hello, Jacomijn,

Thank you for contacting us. This situation occurs because the specified categories do not contain any products available for purchase. The widget displays only those categories that include at least one product that can be bought (i.e., a product with a price and available stock).

Best regards,
8Theme Team

Hello, ARYA,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Arun,

Could you please let us know if you are using any third-party plugins to modify the checkout, for example, to remove certain fields? If so, please disable these plugins and check whether the issue persists.

Best regards,
8Theme Team

You can find the translation files at the following paths:

wp-content/uploads/languages/xstore-core-sl_SI.po  
wp-content/uploads/languages/xstore-sl_SI.po 

We would be very grateful if you could send us the corrected translation files.

To make the text appear in lowercase, we added the following custom code in Theme Options -> Custom CSS:

.add_to_cart_button, .et-single-buy-now, .et-element-label {  
    text-transform: lowercase !important;  
}  

To adjust the width of the coupon button, we added the following custom CSS:

input[name="apply_coupon"] {  
    width: 100px !important;  
} 

Regarding the translation of the texts on the checkout page, these texts are dynamic and can be edited in the settings of the corresponding widget. Please check the attached video, which shows how to edit these texts.

Best regards,
8Theme Team

Unfortunately, you have granted us moderator access. With these permissions, we are unable to edit categories or check other necessary settings. Please grant us administrator rights.

Best regards,
8Theme Team

Hello, ziga32,

Unfortunately, we are unable to log in to your website to switch the language. Therefore, we kindly ask you to do this on your own. We have made changes in the following file:
wp-content/themes/xstore/framework/features/language.php
We have also released a patch that you can apply to your other websites.

Best regards,
8Theme Team

Hello, Jacomijn,

Thank you for the clarification. In this case, please provide us with access to the administrative panel and the FTP of your website.

Best regards,
8Theme Team

Hi there!

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken:

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Best Regards,
8Theme’s Team

Hello, Will,

First of all, we kindly ask you not to use the outdated product widget. Instead, please use the Product List or Product Grid widget.

Best regards,
8Theme Team

Hello, jomegg,

We have resolved this issue. Please check it at your convenience.

Best regards,
The 8Theme Team

The xstore does not have additional caches for categories or store-related pages, and we can clearly see that when the site cache is cleared, the files in the cache folder remain unchanged

Best regards,
8Theme Team