VAT/tax not showing on checkout page….

Hello, ziga32,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Currently we do not see a problem with the VAT and we see that it is not displayed in the same way with both our theme and the default one. Maybe we added those products to the cart, so provide us with a link to the same products that you added and we will check it again, Or maybe you need to choose a specific delivery area, if so, indicate that as well.

Best Regards,
8Theme’s Team

Hello, ziga32,

We attempted to resolve this issue through the admin panel; however, it appears that the problem lies within one of the theme files. Unfortunately, FTP access is currently inactive. Could you please provide us with the latest access details?

Best regards,
8Theme Team

These accesses take us to an empty folder on the server

Hello, ziga32

unfortunately we do not have access to the admin panel for the new site that you uploaded, we will leave our IP addresses in private content, we also provide you with a custom code that you need to add to the functions.php of your child theme. It should add a tax to the Chicago page. This works for the site that you uploaded to us. Well, we have commented on this so far and also ask you to add this to the functions.php of the child theme that you uploaded to us before and please let us know if the result satisfies you.

add_action( 'woocommerce_review_order_after_cart_contents', function() {
    echo '<tr class="custom-tax-row">
        <th>Brez DDV</th>
        <td>' . WC()->cart->get_subtotal() . '</td>
    </tr>';
});

Best Regards,
8Theme’s Team

Hello, ziga32,

At the moment, the administrative access to your websites is not working. If the “Price without tax” is not the same as the “Total price,” it means that the corresponding tax calculations are not being applied. Please check whether the following WooCommerce setting is enabled:

WooCommerce → Settings → Taxes and Coupons → Enable tax rates and calculations.

Another possible issue could be that no tax rate is found for the customer’s address (Tax rate = 0).

This may occur when:
• No VAT rate has been created for the specified country/state/postcode, or
• A rate exists, but the conditions do not match (for example, the rate is set only for a specific ZIP code, and the customer has a different one), or
• A rate exists, but the priority or tax class (Standard / Reduced rate, etc.) is incorrect.

Please check under:
WooCommerce → Settings → Tax → Standard rates (and other tabs)
to ensure that a rate is defined for the required country/region and that it is not restricted by ZIP range.

Another possible reason could be that the tax is based on the “Shipping address,” but the customer has not yet entered an address (or shipping is disabled).

If in the Tax settings the option “Calculate tax based on: Shipping address” is selected, then until the shipping address is specified, VAT may not be applied (or will be 0), and you will see “without VAT.”

Best regards,
8Theme’s Team

Hello, ziga32,
Could you please specify which website this password is for?
Best regards,
The 8Theme Team

Hello, ziga32,

Thank you for the information. Everything is configured correctly in the admin panel. Unfortunately, the FTP access details you previously provided for this site are not working. In the private content section, we are sharing the same access details you provided earlier.

Best regards,
8Theme Team

Hello, ziga32,

Thank you for providing access. We have finally identified the issue. The tax settings in WooCommerce are configured correctly, and the theme also displays the tax when it is applied. However, in your case, all products (in the editor) are set to “Do not calculate tax.” Once this value is changed to “Taxable,” everything starts working properly. Please review the attached video for details.

We are also sending you the code for the child theme’s functions.php file. It displays on the checkout page whether the products added to the checkout have tax enabled.

Best regards,
8Theme Team

It seems that the issue on flamula.si may be different. Could you please provide us with FTP access to the site (the one you previously shared is no longer working), or alternatively, add the following debug code to the functions.php file yourself? This will help us determine whether the total is simply not being displayed on the cart page or if it is not being recalculated there.

add_action( 'woocommerce_review_order_before_order_total', function() {
	if ( ! WC()->cart ) {
		return;
	}

	echo '<tr><th>DEBUG PRODUCTS</th><td>';

	foreach ( WC()->cart->get_cart() as $cart_item ) {
		$product = $cart_item['data'];

		echo '<div>';
		echo esc_html( $product->get_name() ) . ' | ';
		echo 'Tax status: ' . esc_html( $product->get_tax_status() ) . ' | ';
		echo 'Tax class: ' . esc_html( $product->get_tax_class() );
		echo '</div>';
	}

	echo '</td></tr>';
}, 1 );

Best regards,
8Theme Team

Hello, ziga32,

Unfortunately, the access you provided leads to an empty folder on the server.

Best regards,
8Theme Team

Hi,

We can’t connect FTP:

Error:         	Connection timed out after 20 seconds of inactivity
Error:         	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Warm Regards,
The 8Theme Team

We provide you with the IP in the private content

Best regards,
The 8Theme Team

Hello, ziga32,

Thank you for providing access. The issue on the flamula.si website was caused by the following factors:

1) The field “code” refers to the state/province code.

Currently, the entry for Italy effectively means not only:
• country = IT
but also:
• country = IT
• state = IT
In the debug data, we can see:
• billing country = IT
• shipping country = IT
• taxable address = [‘IT’, ”, ‘123’, ”]
Therefore, WooCommerce searches for a tax rate with:
• country = IT
• state = ”
However, in your table, the record is:
• country = IT
• state = IT

Because of this mismatch, the tax rate is not applied, resulting in a tax value of 0.

We have corrected this for Italy. Please make similar adjustments for other countries. We would also like to note that tax rules are currently configured only for three countries, so taxes will not be calculated for others.

2) On the checkout page, there was a custom CSS rule that hid the tax notice. We have removed this custom CSS.

Best regards,
8Theme Team