Andrew Mitchell

Hello, islam,

Thank you for reaching out to us.
Kindly note that the login redirect can be managed through your theme or plugin settings. Please check the theme options under Theme Options > WooCommerce > My Account or any custom login plugin you may be using. If you do not find a specific option there, you may need to adjust the redirect using a custom code snippet in your child theme’s functions.php file or through a redirection plugin.

Please let us know if you need further assistance or detailed guidance on this.

Best Regards,
8Theme’s Team

Hi,

Thank you for reaching out to us.

1/ We’ve activated the header overlap for you – https://prnt.sc/aSh3gf5LmlZo https://prnt.sc/h6QEeD_d_fdQ https://gyazo.com/2445e3b459cde8d887d27bf853b16569
Please read this article for more details – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

2/ Fixed https://gyazo.com/f684099c5772c60425eaa327c365e496 Please clear cache and check the arrows.

Warm Regards,
The 8Theme Team

Hello, Mark,

Thank you for providing access. Since you are using an older product builder, unfortunately, there are no settings available to adjust these margins directly. However, they can be modified by adding the following custom CSS (we have already done this for you):

.single-product .product-content {
    margin-top: 30px;
}

.single-product .single-product-sidebar {
    margin-top: 30px;
}

Best regards,
8Theme Team

We apologize for the misunderstanding. The screenshot showed the file xstore-core-sl_SI.po, so we assumed that you were making changes to that file. In fact, after you finish translating the .po file, it needs to be regenerated into an .mo file and replaced on your server.

We have done this for the files xstore-sl_SI.po and xstore-sl_SI.mo. Please check whether the translations have been applied correctly.

Best regards,
8Theme Team

Hello, Kumar,

Thank you for activating the theme. We have transferred the mentioned page to the best of our ability; however, you will need to manually specify the products and categories that should be displayed on it.

Best regards,
8Theme Team

Hello Kulimary,

Thank you for providing access. Based on our review, it appears that you are using an unlicensed version of the theme. Please note that we are not responsible for any modifications that may have been made to the product’s code and, therefore, cannot guarantee its proper functionality. Additionally, since the theme is not licensed, we are unable to install patches that could potentially resolve your issue.

Best regards,
8Theme Team

Hello, ziga32,

Please note that the texts for these values need to be modified in the theme’s translation file, specifically in
xstore-sl_SI.po.

Best regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

Warm Regards,
The 8Theme Team

We have identified the issue: not all the necessary plugins required for the proper functioning of the version are installed. In order for us to install the required plugins and continue providing support, please activate the theme using your purchase code.

Best regards,
8Theme Team

Thank you for your message and for sharing the details of your solution. We are glad to hear that the video was helpful and that you were able to identify and resolve the issue successfully.

It’s great to know that everything is now working correctly after adjusting the query to use only subcategories. We appreciate your feedback and the time you took to update us on the outcome.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best Regards,
8Theme’s Team

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

In most cases, yes. However, there are some sections that continue to function as before. These sections are:

– Shop Elements
– Age Verify Popup
– Social Sharing
– GDPR & Cookies
– Theme Custom CSS
– Speed Optimization

Best regards,
8Theme Team

Hello, chutipao,

The text you mentioned can be edited in the Widgets tab, within the Main Sidebar block, as shown in the screenshot.

Best regards,
8Theme Team

Hello, Denise,
According to your description, the images should be displayed. Please provide us with a link to the product where the issue occurs.

Best regards,
8Theme Team

Please note that the following page – https://reflonaturals.com/wp-admin/ – is not a demo version of the website. It is an example page, and by importing it, you will receive a page template that automatically displays the products, categories, and items you have created. Importing this page does not create any new products, posts, or categories.

Best regards,
8Theme Team