Andrew Mitchell

Hello, Ergyst Bajraktari,

Thank you for providing access. Unfortunately, there is no option available to achieve this directly. However, we have added the following custom CSS, which removes the menu buttons and leaves only the categories:

.et_b-tab-content[data-tab-name="wp_menu_extra"],
.et-tab[data-tab="wp_menu_extra"] {
	display: block;
}

.et_b-tab-content[data-tab-name="wp_menu"],
.et-tab[data-tab="wp_menu"] {
	display: none;
}

Best regards,
8Theme Team

To resolve the issue with the “Reset Price” button, we made changes to the file wp-content/themes/xstore/js/theme/ajax-filters.min.js
However, we do not see these changes being applied on the frontend. It seems there might be some additional caching involved, as we have already cleared the cache through the website’s admin panel, but the old files are still being loaded.

Best regards,
8Theme Team

Hello, ziga32

1) It should be displayed this way.

2) To achieve this, please add the following custom CSS:

body .etheme-checkout-page-next-step {  
    text-transform: lowercase !important;  
}  

Best regards,
The 8Theme Team

This error occurred while we were making changes. We fixed it immediately. Thank you for bringing it to our attention.

Best regards,
8Theme Team

Hello, Preslav,

We have made some changes to the code in your functions.php file and have noticed that the issue seems to be resolved. However, we kindly ask you to monitor the situation to ensure that the problem does not reappear in the future.

Best regards,
The 8Theme Team

Hello, Ergyst Bajraktari,

Please send us a link to your website as well as access to the admin panel so that we can investigate this matter.

Best regards,
8Theme Team

Hello, Lani,

Regarding the first and second screenshots, we have already provided you with the necessary instructions in the previous video. Please review that video carefully.

As for the third screenshot, you also need to go to the “Code” tab, as shown in the screenshot attached below this message.

Best regards,
8Theme Team

Hello, Jacomijn,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Preslav,

Unfortunately, the FTP credentials you previously provided are no longer working. Therefore, we kindly ask you to add the following code to the functions.php file of your child theme.

<?php

/**
 * Replace option key if your installation uses another one.
 */
function my_xstore_get_store_mode() {
    $possible_keys = array(
        'xstore_store_mode',
        'xstore_shop_status',
        'etheme_store_mode',
        'etheme_coming_soon',
        'shop_status',
    );

    foreach ( $possible_keys as $key ) {
        $value = get_option( $key, null );

        if ( null !== $value && '' !== $value ) {
            return is_string( $value ) ? strtolower( trim( $value ) ) : $value;
        }
    }

    return 'live';
}

/**
 * Force WooCommerce catalog queries to work normally when store is live.
 */
add_action( 'pre_get_posts', function( $query ) {
    if ( is_admin() || ! $query->is_main_query() ) {
        return;
    }

    if ( 'live' !== my_xstore_get_store_mode() ) {
        return;
    }

    if (
        $query->is_post_type_archive( 'product' ) ||
        $query->is_tax( 'product_cat' ) ||
        $query->is_tax( 'product_tag' )
    ) {
        $tax_query = (array) $query->get( 'tax_query' );

        // Exclude only products intentionally hidden from catalog.
        $tax_query[] = array(
            'taxonomy' => 'product_visibility',
            'field'    => 'name',
            'terms'    => array( 'exclude-from-catalog' ),
            'operator' => 'NOT IN',
        );

        $query->set( 'post_type', 'product' );
        $query->set( 'post_status', 'publish' );
        $query->set( 'tax_query', $tax_query );
    }
}, 999 );

/**
 * Make sure WooCommerce still treats products as visible on frontend if store is live.
 */
add_filter( 'woocommerce_product_is_visible', function( $visible, $product_id ) {
    if ( is_admin() ) {
        return $visible;
    }

    if ( 'live' !== my_xstore_get_store_mode() ) {
        return $visible;
    }

    $product = wc_get_product( $product_id );

    if ( ! $product ) {
        return $visible;
    }

    // Keep explicitly hidden products hidden.
    if ( 'hidden' === $product->get_catalog_visibility() ) {
        return false;
    }

    return true;
}, 999, 2 );

/**
 * Clear WooCommerce transients once when mode changes.
 * This mimics the manual "coming -> live" refresh effect.
 */
add_action( 'init', function() {
    if ( is_admin() ) {
        return;
    }

    $mode         = my_xstore_get_store_mode();
    $saved_mode   = get_option( '_my_xstore_last_mode', '' );
    $flush_needed = false;

    if ( $saved_mode !== $mode ) {
        update_option( '_my_xstore_last_mode', $mode );
        $flush_needed = true;
    }

    // Optional self-heal: if store is live and transients were stale, clear once.
    if ( 'live' === $mode && get_option( '_my_xstore_force_flush_live', '1' ) === '1' ) {
        $flush_needed = true;
        update_option( '_my_xstore_force_flush_live', '0' );
    }

    if ( $flush_needed && function_exists( 'wc_delete_product_transients' ) ) {
        wc_delete_product_transients();

        delete_transient( 'wc_attribute_taxonomies' );
        clean_term_cache( array(), 'product_visibility' );

        if ( function_exists( 'wp_cache_flush' ) ) {
            wp_cache_flush();
        }
    }
}, 20 );

Best regards,
8Theme Team

Thank you for activating the theme. We kindly ask you to install the necessary patches.

Best regards,
The 8Theme Team

Did this help you resolve the issue?
Best regards,
The 8Theme Team

Hello, Kulimary,

We would like to inform you that the theme on your website has been activated using a non-licensed key. In the place where “active” is displayed in your website’s admin panel, there should be the valid key used to activate the theme.

Best regards,
8Theme Team

Hello, Preslav,

Thank you for your clarification. In this case, we recommend setting this option to “live,” as the “coming” status indicates that the store is in development mode. Consequently, WooCommerce hides products from non-logged-in users to prevent accidental purchases.

Best regards,
8Theme Team

Hello, islam,

On your homepage, a link to the corresponding category is used instead of a filter. The filters available on the category page are active only when the category itself can be opened. Therefore, for the categories to be accessible, a product must belong to two categories simultaneously.

Best regards,
8Theme Team

Hello, islam,

Thank you for providing access. We have resolved the issue. Please note that after logging in, you will still be redirected to the account page; however, you will already be logged in there. Kindly review the attached video.

Best regards,
8Theme Team