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Previously seen products widget acting weirdly

This topic has 13 replies, 3 voices, and was last updated 1 month, 2 weeks ago ago by Tony Rodriguez

islam

Participant

March 26, 2026 at 06:44

kindly check the widget added at the bottom of home page, after adding this widget, I visited a book from private window, then got back to home screen to check the widget, i found it displaying the same book 3 times, then I revisited another book but it didn’t add it at all.

Please, contact administrator
for this information.

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12 Answers

Andrew Mitchell

Support staff

March 26, 2026 at 07:54

Hello, islam,

We have made certain changes intended to resolve this issue. Please check whether the categories now meet your expectations.

Best regards,
The 8Theme Team

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islam

Participant

March 27, 2026 at 08:08

Hi Andrew,
First i just want to make sure whether the ‘recently seen’ widget works for non logged user or only logged user, if it works for non logged users then it’s now blank for them.

For logged in users, it’s still the same, after visiting one book, it’ll display 3 of the same book, after visiting a second, it shows 6 of the same 2 books as shown in attachments.

Same issue for ‘Related Product’ widget (in attachment).

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support staff only.

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islam

Participant

March 27, 2026 at 08:23

ftp address has been updated

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

March 27, 2026 at 11:06

Hello, islam,

Thank you for providing access and clarification. The issue occurs because you are using a cache plugin, which displays previously cached data.

Best regards,
8Theme Team

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islam

Participant

March 27, 2026 at 12:19

Hi Andrew, I disabled litespeed cache plugin but still same issue. please find the attachment.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

March 27, 2026 at 16:56

The “Previously Seen Products” widget displays only the products that a user has already viewed. Therefore, when a user visits the website for the first time, they have not yet viewed any products, and the widget appears empty. We recommend using a standard product widget so that users can see products when they visit the site for the first time.

Best regards,
8Theme Team

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islam

Participant

March 27, 2026 at 17:15

Hi Andrew,

But even for logged in users it didnt work as expected as in attachments. I highly need it and also for the related products widget the same issue showed up, also in previous attachments, so actually there is an issue with the widget itself.

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islam

Participant

March 28, 2026 at 15:30

Any updates?

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Andrew Mitchell

Support staff

March 30, 2026 at 08:47

Hello, islam,

Thank you for your patience. The issue occurred because the widget had the Infinity Loop option enabled, which causes the slides to duplicate until the entire visible area is filled. We have now disabled this option for the “Previously Seen Products” section.

Please check if the “Previously Seen Products” feature is now working according to your expectations.

Best regards,
8Theme Team

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islam

Participant

March 30, 2026 at 10:22

Finally it is now working with guests as well and detecting last visited items correctly.
Thank you

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islam

Participant

March 30, 2026 at 10:22

Thanks for the support! My topic “Previously seen products widget acting weirdly” has been successfully resolved.

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Tony Rodriguez

Support staff

March 30, 2026 at 10:22

Dear islam,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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The issue related to '‘Previously seen products widget acting weirdly’' has been successfully resolved, and the topic is now closed for further responses

Previously seen products widget acting weirdly

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