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Viewing 30 posts - 6,481 through 6,510 (of 6,582 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 29, 2023 at 15:12

    Hello, Serjio,

    We have updated the theme to version v9.1.8 which already includes a fix for “/”. After the update, we manually removed “/” so it will no longer appear automatically in the HTML content blocks.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 23, 2023 at 19:22

    Hello, Enjin,

    We have developed a patch that will allow you to modify tiles using filters, and have installed it for you.
    Details can be found in the screenshot at https://prnt.sc/sLHhIGwljYBF

    You will need to add the following code to the functions.php file of your child theme.

    add_filter('etheme_widget_post_title', 'custom_etheme_widget_post_title', 10, 3);
    
    function custom_etheme_widget_post_title($html, $title, $url){
    	return '<div class="media-heading"><a href="'.$url.'">' . $title . '</a></div>';
    }

    We have installed an additional plugin, WP Code, for adding the possibility of a link transition for the category masonry widget (Elementor).

    For more detailed information about it, please visit https://uk.wordpress.org/plugins/insert-headers-and-footers/.
    Due to this plugin, we added the following code to the theme footer:

    <script>
    jQuery(document).on('click', '.etheme-custom-masonry .et-masonry-item', function(e){
    	let href = jQuery(this).find('.item-name a').attr('href');
    	if (href) window.location = href; 
    });
    </script>

    If you do not wish to use the additional plugin, you can add the specified code to the child theme’s footer.php

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 23, 2023 at 12:32

    Hello, Enjin,

    We can see that changes have been applied to the widget, details on the screenshot https://prnt.sc/1HAdVLnSlQX5.

    After the theme update, the patch will remain available for the theme version 9.1.7.
    For theme version 9.1.7+, it will be implemented in the update.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 23, 2023 at 10:49

    Hello, Martin,

    We identified an issue with the user by having 69 products in their wishlist.

    We have now found a way to reduce the size of the wishlist and compare cookies by 35%, which has enabled successful logins for the user.

    The changes were made in the following files:
    plugins/et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
    and
    plugins/et-core-plugin/packages/xstore-compare/xstore-compare.php

    These changes will be included in the next update, and we will continue to work on reducing the size of these cookies.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 22, 2023 at 20:27

    Hello,

    We have identified that the issue with login is related to the maximum cookie length for
    Customizer -> WooCommerce (Shop) -> Built-In Wishlist
    and
    Customizer -> WooCommerce (Shop) -> Built-In Compare.
    These cookies are used to store customer wishlist and compare data.

    Typically, servers allow for 4KB of cookies to be processed in your case this is 2.2KB which equates to 74 products in your wishlist.

    We suggest that you ask your server provider if they can increase this value.

    We got the following information for their newest versions after running this test in a few browsers:

    Google Chrome – 4096 bytes
    Firefox – 4097 bytes
    Microsoft Edge – 4097 bytes

    If you wish, we can disable cookie updates upon login or save the half of products it was – 37.

    We will do our best to resolve this issue as soon as possible.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 22, 2023 at 18:05

    Hello, Enjin,

    We have developed a patch that will allow you to modify tiles using filters, and have installed it for you.
    Details can be found in the screenshot at https://prnt.sc/zzVyln9EI1Jy.

    You will need to add the following code to the functions.php file of your child theme.

    // Change related posts html tag for single post page
    add_filter('etheme_slider_title', 'custom_etheme_related_posts_title', 10, 2);
    function custom_etheme_related_posts_title($html, $title){
    	if (is_singular('post')) {
    		return '<div>' . $title . '</div>';
    	}
    	return $html;
    }
    
    // Change "8theme - Posts Widget" widget title tag
    add_filter('etheme_widget_args', 'custom_eetheme_widget_args', 10, 2);
    function custom_eetheme_widget_args($args){
    	if ($args['widget_name'] == '8theme - Posts Widget'){
    		$args['before_title'] = '<span class="widget-title">';
    		$args['after_title'] = '</span>';
    	}
    	return $args;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 22, 2023 at 16:47

    Hello,
    We have identified several issues that need to be addressed:

    1) Firstly, you need to lower the version of PHP you are using, as you are currently using 8.2.6 while WordPress officially only has beta support for PHP 8.2. For more information, please refer to the link: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/.

    2) We have noticed that the wp-admin pages are blocked (this blockage can affect the login of administrators and moderators), and we were unable to remove it by disabling plugins. Please refer to the private content for more details.

    3) We have also noticed that the cache on the page is enabled. Please refer to the private content for more details.

    4) We have also noticed that you have plugins that make changes to the database, which can potentially damage the data and lead to login issues.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 19, 2023 at 18:16

    Hello, Marta,

    We have fixed this issue and uploaded the solution for you.

    The changes were made in the file – xstore/framework/theme-functions.php

    The solution will also be included in the next update.

    Best Regards,
    8Theme’s Team.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 16, 2023 at 17:22

    Hello, Serjio,

    We have reverted the fix and added fixes for copying the default Multilingual product and “/” symbols.

    This fixes will be included in the next update also.

    Kind Regards,
    8theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 14, 2023 at 16:48

    Hello,

    We regret to inform you that due to a translation issue in the child theme, similar glitches were possible. We have made additional changes to address this issue, and the details can be found in the private content.
    We thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 14, 2023 at 16:12

    Hello,

    We have added Ajaxify for some widgets and menu, which should reduce peak load on the server. Details on the screenshot – https://prnt.sc/XmFpzT1-exRy

    We also recommend that you check the load without using third-party plugins.

    As for the WP Rocket Plugin, a large load occurs during the caching process, after which the load will decrease.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 7, 2023 at 17:36

    Hello,

    We have addressed your issues. The fatal error was caused by an incorrect translation, as seen in the screenshots below:
    https://prnt.sc/DYrkf6T0Ov08

    The issue with the Customizer saving was also caused by translation errors, here are some of the details that were fixed in the screenshots below:
    https://prnt.sc/aRnf-gIXmkaF
    https://prnt.sc/BZDWSmXt3CM1
    https://prnt.sc/tjRlebt2ZrH2
    https://prnt.sc/yQoXfRKkamxM
    https://prnt.sc/bfHzllliwH4H
    https://prnt.sc/eJqDXIev4196
    https://prnt.sc/YQoglJqDIOpI

    In the future, please be more careful with translations, as incorrect formatting can affect the theme’s performance.

    Also, please note that you need to edit the multilingual header, as it is the one that is displayed on the pages:
    https://prnt.sc/k7PxFExfng16

    We have also identified that the Easy HTTPS (SSL) Redirection plugin is causing the following errors:
    https://prnt.sc/9d6ZPbXfQKr5

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 2, 2023 at 19:16

    Hello, Shehzad Ghazi
    In order to disable UPC on variable products, you need to replace the previous code with the next one.

    
    add_filter('product_meta_custom_content_filter', function (){
        $id = get_the_ID();
        $product = wc_get_product($id);
        $product_type = $product->get_type();
        if ( $product_type!= 'variable'){
            $upc = get_post_meta( $id, 'mm_product_upc', true );
            return 'UPC: ' . $upc;
        }
        return '';
    });
    

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 11, 2023 at 18:59

    Hello,

    We have resolved the issue by making changes to the file wp-content\themes\xstore\framework\features\optimization.php. The overall fix will be included in the next update.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 13, 2023 at 14:12

    Hello,

    We do not see any issues with the “discount price in percentage” details in the screenshot provided (https://prnt.sc/JzihOkBDUmev).

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 11, 2023 at 17:49

    Hello,

    We regret to inform you that the access to the admin panel you provided is no longer working. Please provide another one.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 10, 2023 at 11:05

    Hello,

    We are pleased to inform you that we have released an update which includes a fix for the bug.
    You can check it out.

    Additionally, we have enabled the Ignore Coupons option for both the cart page and the global site. You can view this in the video below.
    https://www.veed.io/view/fc8bfdbc-70fd-42d1-8238-eeeb3d70d18e?panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 10, 2023 at 08:24

    Hello,

    The ‘Optimize CSS Delivery’ option does not break the website on this site, as it is enabled and working as expected.
    https://dioniziofind.com.br/

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 8, 2023 at 14:29

    Hello,

    In order to optimize CSS delivery, no modifications are required. You need to add the following scripts to the exclusions:
    /wp-content/themes/xstore/js/etheme-scripts.min.js
    and
    /etheme-scripts.min.js
    as shown in the screenshot (https://prnt.sc/GW4vjBGxxE5w).

    Unfortunately, the Delay JavaScript execution option is not compatible with the theme.

    These manipulations will help you to achieve the desired result https://gtmetrix.com/reports/dioniziofind.com.br/ZN6FdMX1/?cached=1

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 7, 2023 at 17:27

    Hello,

    Could you please provide a list of WP Rocket plugin options that you would like to enable?

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 7, 2023 at 14:44

    Hello, Mariangio,

    Due to the fact that Product Status Filters works based on the default fields (discount, availability in stock) of products that always exist, even if they were not set for products, they are in the database, but just empty.

    Best Regards,

    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 19:36

    Hello,

    There are fields in the Elementor plugin settings that require versions of the Elementor plugin, but we have created their analogs that work even better.

    Just go to the advanced tab, and you will see them, as shown in the screenshot.
    https://prnt.sc/L3t2LYA72MV1

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 19:29

    Hello,

    We recommend that you create a test copy of your website and test any changes you make before implementing them. Please provide us with access to the test copy so that we can verify your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 19:21

    Hello,

    8theme – Product Status Filters does not require the creation of variations, and you can use it.

    Unfortunately, the theme does not have the ability to filter by tags or product attributes if they are not used as variations.

    You can use third-party plugins, but we cannot guarantee that they will work properly.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 19:13

    Hello,

    We have noticed that your server does not meet the minimum system requirements of the theme, specifically the PHP version must be no lower than 7.4 and no higher than 8.0. We cannot guarantee the correct functioning of the theme if the server does not comply with the minimum system requirements.

    Please contact your hosting provider to fix this, and if the problem persists, please let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 19:01

    Hello,

    We kindly request access to the administrative panel and FTP so that we can investigate your query further.
    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 18:55

    Hello,

    #1 You can add a border to the by simply adding custom CSS

    
    img.attachment-full.size-full.swiper-slide-image {
        border: 1px solid #000;
    }
    

    To the Advanced -> XStore Custom CSS section, as shown in the screenshot:
    https://prnt.sc/LuXko2PRuvkJ.
    After that, you will get the following result:
    https://prnt.sc/N8Yj6tlMyuTo.

    #2 Unfortunately, this can only be done with additional customization.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 18:37

    Hello,

    We kindly request access to the administrative panel and FTP so that we can investigate your query further.
    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 18:31

    Hello,

    #1 You need to replace your custom CSS

    
    .content-product .product-title {
        font-size: 12px;
    }
    

    with the one provided below.

    
    .content-product .product-title {
        font-size: 12px!important;
    }
    

    #2 Unfortunately, this can only be done with additional customization.

    Your question requires additional customization. You can contact our partners, WP-Kraken team, who will perform your task quickly and with high quality. https://wpkraken.io/?ref=8theme

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 6, 2023 at 18:00

    Hello,

    We have determined that the cache plugin is ignoring POST and GET requests, which is causing the issue. To avoid similar issues in the future, we recommend that you do not disable the option: Speed Optimization -> Always Load Wc-Cart-Fragments.

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 6,481 through 6,510 (of 6,582 total)
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