Andrew Mitchell

Hello, Owen,

Regarding your inquiry, the necessary changes should indeed be made in the file ajax-filters.min.js. However, please note that this file is a compilation of several other files that are not included in the final build, and we are not authorized to distribute them.

Alternatively, you may submit your suggestion to our task board at https://www.8theme.com/taskboard/
and our development team will take it into consideration.

As for the modifications you made in the functions.php file, we hope that these changes were applied to the functions.php file of the child theme. Otherwise, they will be lost after the theme is updated.

Best regards,
8Theme’s Team

Dear kstanishev,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear ju,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

Dear AJ,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Dear Dimitris,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Narcis,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, veryvivid20,

We have thoroughly reviewed the page and images, and we did not find any issues with either the images or the page loading on the live site. Additionally, we did not encounter any similar problems on the staging site.

Best regards,
8Theme Team

Hello, nirvana5,

We are not entirely sure if this is possible, as WooCommerce handles images directly. It is possible that such a check would need to be implemented in WooCommerce’s files, but please note that doing so may result in losing the ability to update WooCommerce in the future.

In any case, we recommend that you reach out to our customization department for further assistance with this matter:
https://www.8theme.com/account/#etheme_customization_panel

Best regards,
8Theme Team

Hello, Merin,

We hope this message finds you well.

We would like to inform you that the issue you encountered was related to the “Massive Addons for WPBakery Page Builder” plugin. Unfortunately, this plugin is no longer supported by its development team, and no further updates will be released. Additionally, the plugin has been removed from Codecanyon, as you can see here:
https://codecanyon.net/item/massive-addons-for-visual-composer/14429839

To address the issue, we have made direct modifications to the plugin, specifically to the following file:
wp-content/plugins/mpc-massive/assets/js/mpc-scripts.min.js

Moving forward, we highly recommend transitioning from WPBakery Page Builder to Elementor for a more stable and supported experience.

Should you have any questions or need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Dear Martin,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Ve01,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Dear modestyestore,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, Ecobees Developer,

Thank you for providing access.
We have implemented the necessary fixes. Kindly review the changes, which were made in the following file:

/wp-content/plugins/et-core-plugin/app/models/widgets/price-filter.php

Please note that these fixes will also be included in the next theme update.

Best regards,
8Theme Team

Hello, nirvana5,

Unfortunately, we are unable to assist you with this issue as it is caused by the **multisite-global-media** plugin. The plugin modifies the image URLs, and during the creation of a WooCommerce image object, WooCommerce checks whether the image exists. Since the paths have been altered by the plugin, WooCommerce is unable to locate the image.

As we cannot modify third-party products, we recommend reaching out to the developers of the **multisite-global-media** plugin for further assistance. The issue seems to be related to WooCommerce’s frontend requests not correctly retrieving the image by its ID.

You can find the plugin repository here:
https://github.com/bueltge/multisite-global-media/tree/master

Best regards,
8Theme’s Team

Hello, JiPanditJI

We have identified and resolved an issue with the mobile panel. Kindly check if everything is functioning correctly on your end.

Regarding the homepage, we were unable to replicate the problem you mentioned during the editing process. Could you please clarify whether the issue occurs immediately upon loading the editor, or does it arise only after you begin editing a specific element?

Best regards,
8Theme Team