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Variation swatch don’t display corresponding images – Not fixed

This topic has 12 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Andrew Mitchell

nirvana5

Participant

August 12, 2024 at 22:59

Theme Version 9.3.17, xstore core: Version 5.3.17 |

These variation products have Color and Size variations. Each variation was set with an image in Admin. Go to product’s link, click at Color and choose Size, the variation’s image is NOT displayed is swiper’s image area.

A similar issue was discovered prior to 9.3.17 and was fixed in Version 9.3.17, the lazyload-functions.php..

Now after upgrading to 9.3.17 and xstore, they’re not actually fixed.

#410000 Copied

11 Answers

Rose Tyler

Support staff

August 13, 2024 at 06:51

Hello Nirvana5,

Thank you for reaching out to us.

To assist you further, could you please provide the URL of the product example? Additionally, we would appreciate it if you could share the necessary credentials with us. This will enable us to investigate the situation more thoroughly.

Best regards,
The 8Theme Team

#410021 Copied

nirvana5

Participant

August 14, 2024 at 03:33

Here are the credentials and link don’t work

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#410144 Copied

Andrew Mitchell

Support staff

August 14, 2024 at 13:27

Hello, nirvana5,

I hope this message finds you well. We have noticed that older versions of JavaScript files are still being loaded on your system. Could you please confirm if you have cleared your cache and CDN after the recent updates? If not, we kindly request that you do so and check if the issue persists.

Additionally, it appears that the current credentials for the administrative panel are no longer valid. Could you please verify and update these credentials as necessary?

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#410231 Copied

nirvana5

Participant

August 14, 2024 at 20:31

Yes, the links don’t work on Incognito browser.
I could login SFTP and WP Login using the credentials I sent in
private content area. Pls check

Here is snapshot of Filezilla.

Files is visible for topic creator and
support staff only.

#410264 Copied

Andrew Mitchell

Support staff

August 15, 2024 at 15:06

Hello, nirvana5,

I hope this message finds you well. I am writing to inquire whether you have cleared your cache and CDN (Content Delivery Network) recently.

It is important to note that if you are using both cache and CDN simultaneously, using an incognito browser may not serve as an accurate indicator. This is because the CDN retains a cached version of the website, and even in incognito mode, the site loads from the CDN, i.e., its cached version.

Additionally, we are encountering errors when attempting to connect to the FTP or admin panel. Details of these issues have been included in the attached files for your review.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#410357 Copied

nirvana5

Participant

August 15, 2024 at 20:00

I don’t have CDN. on WPEngine, there is a 1-click clear all caches button. Which I did and use Incognito, browser to test. The issue is still there.

It works for most products, we find several products that don’t work (listed in private content area).

In the previous release, the issue was “fixed” in lazyload-functions.php file. Perhaps, you can look back and see why it’s still happening.

Files is visible for topic creator and
support staff only.

#410392 Copied

Andrew Mitchell

Support staff

August 18, 2024 at 10:15

Hello, nirvana5,

I hope this message finds you well. I have noticed that your system is utilizing Cloudflare’s CDN. In order to review the lazyload-functions.php file, we require access to your FTP. Unfortunately, the FTP and admin panel credentials previously provided are no longer functioning.

Could you please verify the attached files and provide us with updated FTP access credentials at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#410600 Copied

nirvana5

Participant

August 18, 2024 at 22:50

Here are credentials.

Please contact administrator
for this information.

#410648 Copied

Andrew Mitchell

Support staff

August 23, 2024 at 14:29

Hello, nirvana5,

We hope this message finds you well. We apologize for the delay in communication and would like to update you on the current issue we are experiencing.

It appears that there is a malfunction with your products as they are not displaying variation images on the frontend. It seems as though these images do not exist, despite being assigned. We are actively investigating this issue and are working diligently to resolve it. Please be aware that it may take some additional time to rectify this problem.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

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nirvana5

Participant

September 2, 2024 at 17:16

hi, is there a new development on this issue?

#412777 Copied

Andrew Mitchell

Support staff

September 4, 2024 at 16:09

Hello, nirvana5,

We would like to inform you that the resolution of your issue is currently in progress. Today, we are deploying a significant update which includes partial fixes that should mitigate your problem. Please note that while this update will not completely resolve the issue, it is expected to result in improvements.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#413051 Copied
Tagged: best selling themes, corresponding images, display problems, not fixed, variation swatch issues, woocommerce themes
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