Forum Replies Created

Viewing 30 posts - 13,231 through 13,260 (of 13,902 total)
1 2 3 … 441 442 443 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @YUSSEF JOE,

    I am sorry but I did not get your point, Could you please explain it more clearly, if possible with some screenshots for my better understanding having marked on it that what exactly you want? please explain a bit more clearly as well, so that I will check and assist you accordingly.

    Regards 8Themes Team.

    #337142 Copied In reply to: I want to fix this description is too small
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kstb1979,

    I have checked your site score and check the results here: https://gtmetrix.com/reports/www.mysakhie.com/h9VFV1P7/ as you can see things are not very well maintained and there are some other things that need to optimize check here: https://postimg.cc/30gQ8jXb I marked the things that need to optimize so that you will never face any issue regarding the “Core vitals and speed score” For this you can use WP Rocket plugin it is most famous plugin also the major sites to check the speed of site recommend it. The plugin is compatible with our theme also, Check here the documentation to learn how the plugin works with our theme: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    You can check our theme Speed Optimization Wizard as well under XStore >> Theme Settings.

    Also please read this article as well: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards 8Themes Team.

    #337141 Copied In reply to: low GTmatrix and google page speed insights score
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anas,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.

    Have a great day ?
    Topic closed.
    Regards 8Themes Team.

    #337139 Copied In reply to: Menu Label option not available on menu edit feature
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Raffaello,

    The shop page on the store is the only page where all of your site products show, and you can not only download the shop page on your site but you can download it with the demo import on your site.

    OR

    Simply you have to go to WP-Dashboard >> Pages and create the new page as Shop, then go to WP-Dashboard >> WooCommerce >> Settings >> Products >> General and set that page as Shop page from there: https://postimg.cc/G8VvLdMp it will set your shop page on your site.

    Now in order to set the setting on the shop page you can use the options under XStore >> Theme Settings >> WooCommerce as per your requirements.

    This is how it works.

    Regards 8Themes Team.

    #337138 Copied In reply to: I cannot find my shop page template anymore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rikinte,

    No need for the CSS to remove that border but in order to solve your issue please go to Dashboard >> Theme Settings >> Woocommerce (Shop) >> Single Product Builder >> Gallery >> and there you can choose Border Style (None). See the image for a reference: https://postimg.cc/xJXYCmhz

    Regards 8Themes Team.

    #337136 Copied In reply to: How to remove the borders of the photos from the page of product?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Anas,

    You have to go to Appearance >> Menu and click on the Menu item on the right side label https://postimg.cc/2LBzHWxD and then choose the label for that Menu as per your requirements: https://postimg.cc/LntSn2CN

    Regards 8Themes Team.

    #337135 Copied In reply to: Menu Label option not available on menu edit feature
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Linna,

    Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    #337120 Copied In reply to: Account page can’t be edited and some other problems
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @donhetter,

    Dear, I know that it is a WordPress.com site but I am not able to check theme settings or customize it because it redirects me to the login form and the login not works there please watch this complete video: https://streamable.com/ylm37x

    Regards 8Themes Team.

    #337119 Copied In reply to: product images not loading on website…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @uordrd,

    Sound’s Good!! and Thanks for your understanding.

    Thanks for contacting us.
    Have a nice weekend.

    Topic Closed.
    Regards 8Themes Team.

    #337118 Copied In reply to: Germanized plugin show product information
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Infin,

    I have tested the same thing on our test site you can see the result in this video: https://streamable.com/lq7x4z there is no issue with the theme.

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #337114 Copied In reply to: default Buy now button is not working –
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    2. We have replied to your new topic here: https://www.8theme.com/topic/topic-again-infinite-loading-in-some-part-of-theme-option/#post-337077 please check it and reply there for the same query not here.

    1. Ok, Sound’s Good!!

    Well, it seems all of your issues on this topic have been solved now.

    If you will have any new issues, please generate a fresh new topic and we will get back to you with that one.

    Thanks for contacting us.
    Have a nice weekend. 🙂

    Regards 8Themes Team.

    #337113 Copied In reply to: Mobile category images and number of product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Thanks for the login details I have checked your site and found no issue. It is working just fine as you can see in this video: https://streamable.com/2ual3n please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #337111 Copied In reply to: Topic: Again Infinite loading in some part of theme option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @uordrd,

    Alright, I can see on your site, and for now, on the product detail page, there is no content like you said that you need to show. Did you install and activate the plugin “Germanized plugin” on your site and it’s not working? Or are you just asking us if you want to use this plugin?

    Let me tell you, We didn’t officially test this plugin with our theme. If you haven’t installed it yet go ahead and try to install and use it. I hope it will work fine but if you face any issues then submit a customization request to WPKraken team. because the third-party plugin compatibility with the theme requires extra Customziation and Customization issues are not included in our support policy and it is beyond our limitations.

    Thanks for your understanding.

    Regards 8Themes Team.

    #337109 Copied In reply to: Germanized plugin show product information
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @donhetter,

    1- Alright, I have checked your site the product images appear just fine as you can see in the below images of your site.

    https://postimg.cc/0MNnPWBv
    https://postimg.cc/cr3mx8Xv

    2- It is quite possible that your site speed score doesn’t work well in other countries as you shared the screenshot I can see them. I have also, check the result you can see here: https://postimg.cc/1n58bGCh as you can see there are some necessary things to update “Make fewer HTTP requests, Compress components with gzip” You can use the WP Rocket plugin to optimize these things here is an article of our theme for a better reference: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    3- Our theme has a lazy load option for the content you can check and disable/enable it as per your need. You can find this option in the XSTORE >> Theme Settings >> Speed Optimization https://postimg.cc/fS5npdrF

    4- I want you to know that the login access you shared with us no longer works check the image: https://postimg.cc/ftFcZwd7

    Regards 8Themes Team.

    #337107 Copied In reply to: product images not loading on website…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nedim,

    I can see you are using the cache plugins as well on your site and also your server has the cache too, so please first flush your server cache completely and then turn it OFF for a while till you are in the development process and then remove your site cache and deactivate the cache plugins from your site and finally check back to your site after removing the browser cache.

    Otherwise, we have to check it on your site, Could you please share your site WP Admin URL and Credentials with me here, in the private content area of this topic, by following the below-listed format, so that I will further look into it for you?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first and I also need your permission to debug your site which includes deactivating all the third party plugins and on site Customization as well.

    Regards 8Themes Team.

    #337104 Copied In reply to: WHERE CAN I CHANGE THIS TEXT?? I DON`T WANNA SEE THE “UP TO”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LMcompany,

    I have logged into your site and finds when logged in the header shows like the Desktop version on mobile as well and when logged out, the header shows like the mobile version on Desktop as well. So it’s vice versa and it seems to be the conflict with any third-party plugin or the cache issue or might be because of the Child Theme.

    So please first of all take the complete backup of your site and then check with activating the Parent Theme, if the header will appear fine with logged in and out version then let me know the result and if not then, please try to disable all the third party plugins on your site and check back and let me know the result if that works, Otherwise, please remain all the third party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third party plugins and on-site Customization as well so that I will further investigate it for you.

    Regards 8Themes Team.

    #337062 Copied In reply to: Vertical and horizontal mobile menu alignment
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lasitha851,

    It requires a bit of extra custom code, please refer to this thread from ACF: https://support.advancedcustomfields.com/forums/topic/custom-fields-are-not-showing-in-product-page/

    If you want paid Customization services submit a customization request to WPKraken team.

    Regards 8Themes Team.

    #337059 Copied In reply to: I need to add some Custom Fields use Advanced Custom Fields plugin
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nedim,

    In order to solve your issue please go to Dashboard >> XStore >> Theme Settings >> Woocommerce >> Single product builder >> Sale Label and there you can change/remove the Sale text. See the image for a better reference: https://postimg.cc/VrxxfmgG

    Regards 8Themes Team.

    #337054 Copied In reply to: WHERE CAN I CHANGE THIS TEXT?? I DON`T WANNA SEE THE “UP TO”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Those are actually the sticky mobile panel menu items and you can change/modify them from XStore >> Theme Settings >> Mobile Panel as per your requirements: https://postimg.cc/N5f3QJkw https://postimg.cc/gwR5gfm3

    Regards 8Themes Team.

    #337053 Copied In reply to: Mobile Version display bottom bar what is that
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tk,

    No Problem, Finally Its sound’s good!! that my proposed solution helped you in solving your issue.

    Well, if you will face any issue in future, just simply generate a fresh new ticket here, I am always here to help you.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Regards 8Themes Team.

    #337052 Copied In reply to: Content rows not stretching in all widths
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Sound’s Good!!
    That you have managed to solve the issue by yourself.
    You are the best 🙂

    Thanks for contacting us,
    Have a nice day.

    Topic Closed.
    Regards 8Themes Team.

    #337051 Copied In reply to: Infinite loading in some part of theme option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LMcompany,

    I have checked your site and found no issues. The hidden elements are still hidden they don’t appear on the front end I have recorded a video for you please watch it complete for a better reference: https://streamable.com/8to6gy then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #337050 Copied In reply to: CRITICAL ISSUE: Visibility responsive problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LMcompany,

    1- Thanks for the screenshot I have understood your issue.

    Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    @media(max-width:768px){.children-align-inherit .et_b_header-logo{margin-top:35% !important;}
span.et-toggle.pos-absolute.et-close.full-right.top{right:0px !important;}
.et-mini-content-opened .et-content_toggle .et-toggle{pointer-events:initial !important;} 
}

    Then save settings and check back to your site after clearing the browser cache. The result will be appear like this: https://postimg.cc/3WWRTMPy

    2- For the header template issue please share your site wp-admin URL and access the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    #337045 Copied In reply to: Vertical and horizontal mobile menu alignment
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nhsobuz,

    1- Regarding the article we shared with you, if the code is not working on your site then there are no other options in our theme to make, It Requires extra customization. If you want paid Customization services submit a customization request to WPKraken team.

    2- There is an issue with the child theme you are using on your site. Because when I activate the parent theme on your site the filter works fine check the images: https://postimg.cc/0MJYxt7b and https://postimg.cc/xXxMmrRX

    3- I have added a widget to clear the filters to check the image: https://postimg.cc/rdS7Z3S6

    4- To solve your issue I have added a custom CSS code in the XSTORE >> Theme Options >> Theme Custom CSS >> Global CSS as you can see in the image for a better reference: https://postimg.cc/MvsgnThV and check the result here:https://streamable.com/gedlu8 Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #337043 Copied In reply to: Show “In Stock” products first then “out of stock” in shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ale,

    1- Navigate to the Dashboard >> Static Blocks >> Add New and then create a block and add a product in it, if you want like I did, check the images for a better reference: https://postimg.cc/QKXNwwGb and https://postimg.cc/DJ0B6ymd and https://postimg.cc/r07C91BM once you have saved the block.

    Now, You created a block with a product you want. It’s time to set this on the shop page let’s navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Shop >> Shop Page Layout and add the block shortcode there check images: https://postimg.cc/JyNGFbHR and https://postimg.cc/p9R2p3yt now we set the product on the shop page. Now, we need to show the categories on the shop page. Let’s come to the second point.

    2- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Product catalog then check the image: https://postimg.cc/QKFwNSbG and choose the show categories then check back to your site shop page after clearing the browser cache.

    Regards 8Themes Team.

    #337040 Copied In reply to: Shop page with single product: problem to customize
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Linna,

    1- To set my account page please navigate to the Dashboard >> WooCommerce >> Settings >> Advanced and set my account page you want to, check the image: https://postimg.cc/DWH57F86

    2- You have to contact the plugin author there is nothing else in the plugin settings.

    Regards 8Themes Team.

    #337037 Copied In reply to: Account page can’t be edited and some other problems
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @pollygraphic,

    Could you please reset your WordPress and provide me the fresh new WordPress site WP-Admin URL and Credentials in the private content area of this topic, by following the below-listed format, so that I’ll check it for you and Install the Theme and Import the Demo for you on your site, and also please let me know which Demo and with which page builder you want to Import (Elementor OR WP Bakery)?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    #337036 Copied In reply to: Can’t get any xStore Theme to work PLEASE HELP
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Krzysztof,

    You can try with XStudio feature: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/ and copy/import any section from any demo on your site as per your requirements.

    OR you can use this feature: https://www.youtube.com/watch?v=MYei56eV7mU&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=22

    Regards 8Themes Team.

    #337035 Copied In reply to: Cross-site copy&paste and XSTORE “live copy” feature ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nick,

    To know, how to change the hover color on mini cart items. I have captured a video for you on my test site please watch and follow the steps shown in this video: https://www.veed.io/view/748a502a-0bcc-4a3f-9046-a7d5d67559f3?sharingWidget=true

    Regards 8Themes Team.

    #337034 Copied In reply to: How to change hover of sidebar to desktop look
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DCD,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password    :

    Note: Please take the complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    #337033 Copied In reply to: Infinite loading in some part of theme option
  • 1 2 3 … 441 442 443 … 462 463 464
    13,231–13,260 of 13,902 posts
Viewing 30 posts - 13,231 through 13,260 (of 13,902 total)
1 2 3 … 441 442 443 … 462 463 464