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Infinite loading in some part of theme option

This topic has 5 replies, 2 voices, and was last updated 1 years, 6 months ago ago by DCD

DCD

Participant

October 20, 2022 at 19:12

Hi,

I have some issues with some part of theme option so i can’t do anything. It’s just infinite loading for example in Theme options > woocommerce > shop > shop page layout.

Best Regards,

#337021 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

4 Answers

Tony Rodriguez

Support staff

October 21, 2022 at 05:50

Hello, @DCD,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the Cpanel login access and WP admin login details to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#337033 Copied

DCD

Participant

October 21, 2022 at 08:21

Hi,
Thanks for answer.
It’s seems works now
Thanks !
Best Regards

#337047 Copied

Tony Rodriguez

Support staff

October 21, 2022 at 08:51

Hello, @DCD,

Sound’s Good!!
That you have managed to solve the issue by yourself.
You are the best 🙂

Thanks for contacting us,
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#337051 Copied

DCD

Participant

October 21, 2022 at 10:46

Hi,
Just say thanks again,
Have a nice day too,
Best Regards

#337065 Copied
Tagged: infinite loading, seo friendly, theme options, themes, woocommerce, wordpress
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Infinite loading in some part of theme option

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