Hello, @aminec,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area in which you are facing the issue so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @marvin,

No need to worry, In order to set the banner on each category watch this video I have made for you: https://streamable.com/okpku3 I hope it helps you to understand how you can make it.

Regards 8Themes Team.

Hello, @Allan Morrow,

Actually, Yes, you can set the opacity in the box shadow but for this, you have to change the box shadow color code. As you can see in this example: https://stackoverflow.com/questions/5458716/is-it-possible-to-set-transparency-in-css3-box-shadow the color code in the box shadow is set using the “rgba” CSS code. By applying the same method in the CSS code that I shared with you in my previous reply. You can set it as per your requirements.

Regards 8Themes Team.

Hello, @ARtkrunch,

What do you mean by “no, i set those categories manually”

On the shop page, the categories are appearing fine, I checked by editing the shop page and there is nothing then how did you set those categories manually? Check this video and let us know: https://streamable.com/85v4dt

Regards 8Themes Team.

Hello, @TFS,

Sounds Great! that your issue has been solved.
Thank You for your understanding and for contacting us.

Have a nice weekend. 🙂
Topic Closed.

Regards 8Themes Team.

Hello, @Anoop S Kumar,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global and check back your site after removing the browser cache.

.et_element.et_b_header-search .input-row.flex.align-items-center select#product_cat-400 {
    padding-left: 10px !important;
}

https://postimg.cc/mzJWDTTD

Regards 8Themes Team.

Hello, @Anoop S Kumar,

In order to solve your issue.please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Mobile (0 – 480px) and check back to your site after removing the browser cache.

@media only screen and (max-width: 480px)
.content-page, .page-content {
   padding-bottom: 0px !important;
}

Regards 8Themes Team.

Hello, @TFS,

1- Thanks for your understanding.
2- Basically, these are our theme requirements please make sure that all are ticked with green on your site: https://postimg.cc/DmZLLKgR you can check them from the Dashboard >> XSTORE >> Dashboard >> Server Requirements.

Further, you can read this article: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards 8Themes Team.

Hello, Nick,

In order to make it on the production site, first of all, navigate to the Dashboard >> XSTORE >> Theme Options >> Theme Custom CSS >> Global and then add the code you see in this image: https://postimg.cc/BP6Wpv68 after that navigate to the Dashboard >> YITH >> Wishlist and set same settings that I set on this site: https://www.staging22.esthe.co.uk and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Kstb1979,

Actually, The issue appears because you update the theme core plugin to the latest version but not the theme so that’s why unexpected issues start appearing on the site. I just update the theme to the latest version and your issue was resolved. Check the resulting video for a better reference: https://streamable.com/y79rrz and now check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Vaporizer,

In order to show an active category label simply navigate to the XSTORE >> Theme Options >> Breadcrumbs >> Breadcrumbs Categories Title Tag >> h1 check the image: https://postimg.cc/xkVft0Yg save the settings and check back to your issue after clearing the browser cache. The result will be appear like this: https://postimg.cc/rKJyQ6zL

Regards 8Themes Team.

Hello, @ducciomilani,

It is recommended to run import on a fresh WordPress installation. For this, you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/

The plugin can be used to remove all the existing content and install a new version from scratch.

Please do the reset and reply with temporary wp-admin access here. We will help you with the import.

I have checked the same demo on our test site and found no issue it is working just fine check this video for a better reference: https://streamable.com/nbm33c

There is no image issue.
There is no menu issue.
There is no slider issue.

All works perfectly fine.

The issue is only at your end. The theme has no issue it works ok.
I can show you all these things and how these are set on the site.

Check this video: https://streamable.com/8g74ir

Regards 8Themes Team.

Hello, @TFS,

When I tried to access your site it is giving a 504 Gateway Time-out error: https://postimg.cc/Mvb6ndLL

And that error does not belong to our theme but to your server, please read the below-listed articles and try to reach out to your hosting provider to fix this issue for you on your site.

https://www.siteground.com/kb/504-gateway-timeout/

https://support.plesk.com/hc/en-us/articles/115000170354-An-operation-or-a-script-that-takes-more-than-60-seconds-to-complete-fails-on-a-website-hosted-in-Plesk-nginx-504-Gateway-Time-out

Regards 8Themes Team.

Hello, @jeremy,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the detailed video about the results please watch it complete for a better reference: https://streamable.com/bds64a

Regards 8Themes Team.

Hello, @Vaporizer,

Could you please share your site WP Admin URL and Credentials with me here in the private content area of this topic by following the below-listed format, so that I’ll check it on your site for you and help you out?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.