Problem in description tab in product page

This topic has 4 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Tony Rodriguez

  • Avatar: aminec
    aminec
    Participant
    September 30, 2022 at 03:45

    when I add the description on the products it remains the text of the theme by default in tab description ,

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 30, 2022 at 06:54

    Hello, @aminec,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area in which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:
    Page URL in which the issue appears:

    Note: Kindly take a complete backup of your site first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: aminec
    aminec
    Participant
    September 30, 2022 at 16:30

    ok

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 1, 2022 at 06:32

    Hello, @aminec,

    Thanks for the login, I have checked your issue on your site. I checked all the options and it seems that everything is set to fine. But the issue still appears.

    Then I created a new product and set the description of it and once I saved it, I checked on the frontend the product appears just fine and there is no issue.

    Tabs content works fine. Check this video I have made for you: https://streamable.com/vj3y4o

    The issue is in the products nothing else. Simply Delete those products and create new products I hope you will never face this issue again.

    Regards 8Themes Team.

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