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The header builder does not work on the parent theme

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: jeremy
    jeremy
    Participant
    September 28, 2022 at 01:08

    the header builder does not work on the parent theme, js errors appear and generate when importing a header template

    #335213 Copied Theme version: 8.3.3 WooCommerce version: 6.9.4
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 28, 2022 at 06:45

    Hello, @jeremy,

    Thanks for choosing and using our theme.

    I have tested the same functionality at my end on my test site and it is working perfectly fine for me, so the issue is on your site only, we have to check it on your site, Could you please share your site WP Admin URL and Credentials with me here in the private content area of this topic, by following the below-listed format, so that I’ll further look into it for you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    #335228 Copied
    Avatar: jeremy
    jeremy
    Participant
    September 28, 2022 at 17:38

    I sent you the information asking to verify the site

    Please contact administrator
    for this information.
    #335317 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 29, 2022 at 05:47

    Hello, @jeremy,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the detailed video about the results please watch it complete for a better reference: https://streamable.com/bds64a

    Regards 8Themes Team.

    #335335 Copied

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