Return to previous page

Website stopped working suddenly when making edits

This topic has 9 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

TFS

Participant

September 29, 2022 at 03:05

Hello,

I was making some changes on the website in regards to the floating menu.
And suddenly the website is not working and stuck on the loading screen.
I cannot even access the WordPress backend.

Can you tell me on what I can do to resolve this issue?

Does the initial setup numbers (which the PHP had to be setup) or something like that have anything to do with this?

Thanks for your help!

Please, contact administrator
for this information.

#335329 Copied Theme version: 8.3.3

8 Answers

TFS

Participant

September 29, 2022 at 03:34

It was called “Server requirements” when Installing the website.

Could that be the cause? I need it make it higher than it is right now?

Thanks for the help!

#335330 Copied

Tony Rodriguez

Support staff

September 29, 2022 at 06:08

Hello, @TFS,

When I tried to access your site it is giving a 504 Gateway Time-out error: https://postimg.cc/Mvb6ndLL

And that error does not belong to our theme but to your server, please read the below-listed articles and try to reach out to your hosting provider to fix this issue for you on your site.

https://www.siteground.com/kb/504-gateway-timeout/

https://support.plesk.com/hc/en-us/articles/115000170354-An-operation-or-a-script-that-takes-more-than-60-seconds-to-complete-fails-on-a-website-hosted-in-Plesk-nginx-504-Gateway-Time-out

Regards 8Themes Team.

#335337 Copied

TFS

Participant

September 29, 2022 at 06:41

Hello Tony,

Thanks!

I actually deleted some plugins and it seems to be working on my side.
Can you check if its working on your end?

I deleted the plugin “Super cache”
Could this be the reason on why the website was not working?

Also, should I make the system requirements (which are inputted during the theme setup) any higher?

Thanks for any advice!

Please contact administrator
for this information.

#335339 Copied

Tony Rodriguez

Support staff

September 29, 2022 at 07:27

Hello, @TFS,

Actually, “WP Super cache” plugin is for the cache system,s, and a little bit of optimization option is available in it. Currently, your site speed score is this: https://postimg.cc/QV6hTQzX as you can see I have underlined the necessary things to optimize in order to increase the speed score of your site. Now, to do this you can use the WP Rocket plugin it is compatible with our theme and it has the option to optimize and minify the CSS, and Js code also it helps in the cache system with optimizing the images as well. Here is the documentation of this how it works with our theme: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore I hope it helps to understand better.

Yes, You can increase the system requirement higher by contacting your service provider of yours, it will also improve the performance of your site.

Regards 8Themes Team.

#335345 Copied

TFS

Participant

September 29, 2022 at 07:33

Hello Tony,

Thanks! So the cache plugin is basically needed and is not the cause.
I will the rocket plugin to improve the speed.

In regards to the system requirements, I can change the value to make it higher. I remember that there was 2 places to put the values in (when setting up the theme)
Do you have a number in mind on what I should use?

Thanks!

#335347 Copied

Tony Rodriguez

Support staff

September 29, 2022 at 08:05

Hello, @TFS,

1- Thanks for your understanding.
2- Basically, these are our theme requirements please make sure that all are ticked with green on your site: https://postimg.cc/DmZLLKgR you can check them from the Dashboard >> XSTORE >> Dashboard >> Server Requirements.

Further, you can read this article: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards 8Themes Team.

#335354 Copied

TFS

Participant

September 30, 2022 at 02:05

Hello Tony,

Thanks!

I think some other plugin might have caused the issues.
I deleted around 2-3 plugins.

Thanks for your help & have a great day!

#335434 Copied

Tony Rodriguez

Support staff

September 30, 2022 at 05:15

Hello, @TFS,

Sounds Great! that your issue has been solved.
Thank You for your understanding and for contacting us.

Have a nice weekend. 🙂
Topic Closed.

Regards 8Themes Team.

#335440 Copied
Tagged: edits, stopped, sudden, themes, website, woocommerce, wordpress
Viewing 9 results - 1 through 9 (of 9 total)