Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 12,841 through 12,870 (of 13,902 total)

← 1 2 3 … 428 429 430 … 462 463 464 →

Tony Rodriguez

Support staff

November 22, 2022 at 05:27

Hello, @aslanoguz34,

In order to solve your issue. I have captured a video for you on my test site. Please watch it complete and follow the steps shown in this video: https://streamable.com/ipbpet

Regards 8Themes Team.

#339137 Copied In reply to: brand list page help me please

Tony Rodriguez

Support staff

November 21, 2022 at 10:53

Hello, @mohamed aly,

No, You didn’t understand. I said to you that you have to create multiple single-product layouts and set them to the products you want to achieve. Here is a video to know how you can create multiple single product layouts: https://streamable.com/gkkyno

Please watch the complete video for a better reference.

Regards 8Themes Team.

#339037 Copied In reply to: free return to singe product page

Tony Rodriguez

Support staff

November 21, 2022 at 10:48

Hello, @Ismael,

Alright, Thanks for whitelisting Pakistan I am able to check your issues now,

Now, I have checked and confirmed that the filter works like this. For example, there are two products with variants of “Size and Color”.

1st product has only the color variant.
2nd product has color and size variants

Now, when you search the filter by color it will show all the product that has the color variant in them because if a product has variants of size and color user must need to select both variants in order to add the product to the cart.

This is how it works and you cannot change it without customization.

Regarding the attribute, it is a WooCommerce function, and here is an article to know about the details of it: https://woocommerce.com/document/variable-product/

Regards 8Themes Team.

#339034 Copied In reply to: Show product variants separately on the shop page

Tony Rodriguez

Support staff

November 21, 2022 at 10:06

Hello, @Ahmed,

This issue seems to be independent of our theme, Have you checked it with the default WordPress Theme?

Please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not?

If the issue will still persists with the default WordPress Theme as well then you have to contact the WooCommerce support for its fix, once it will be fixed with the default WordPress Theme, it will automatically fix with our theme as well.

Regards 8Themes Team.

#339027 Copied In reply to: WooCommerce free shipping is not applying automaticallyy
Tony Rodriguez

Support staff

November 21, 2022 at 08:29
Hello, @George,

Thanks for the screenshot I have understood your issue.

Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.mobile-menu-popup .et-close-popup{z-index:999999999 !important;} .et_b-tabs .et-tab{font-size:30px !important; color:red !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: in the above code the word “30” is the size and the word “red” is the color you can change it with you want.

Regards 8Themes Team.
#339023 Copied In reply to: Google Adwords Problem On Mobile Usability Not Meeting Google Standards – All Advertising Turned Off
Tony Rodriguez

Support staff

November 21, 2022 at 08:26

Hello, @Trends Bird Limited,

Basically, The thing is when a product is a variable product, so the user must select the product variant in order to add that product to the cart that’s why the popup comes up if you check the simple product without any variant in it you will never see that popup. It’s the default behavior of WooCommerce and you cannot change it without customization.

You can submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

OR

If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

#339022 Copied In reply to: Shipping Cart after clicking add to cart

Tony Rodriguez

Support staff

November 21, 2022 at 08:23

Hello, @TFS,

To add the banner on top first you have to create a block in the Dashboard >> Static blocks and then add the content in it as per your need. After that navigate to the Dashboard >> Appearance >> Widgets >> and set that block in the “Header Banner” like this: https://postimg.cc/xqn6Wv5t and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#339021 Copied In reply to: Top Menu Section – How Many Sections

Tony Rodriguez

Support staff

November 21, 2022 at 08:03

Hello, @LambdaSP,

1- Your issue is resolved now please check back to your site after clearing the browser cache. See the resulting images: https://postimg.cc/YGfMj2KY and https://postimg.cc/qg4pSKyL to solve your issue I added this CSS code in the theme options: https://postimg.cc/KR4hhDzn

2. You can translate all the words from the theme language files from here: https://special-brands.xyz/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-he_IL.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit as per your requirements.

Regards 8Themes Team.

#339019 Copied In reply to: Add to cart & quantity and some more issues

Tony Rodriguez

Support staff

November 21, 2022 at 07:37

Hello, @TFS,

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

#339011 Copied In reply to: Cart Page Issues – Not Showing Like It Used To

Tony Rodriguez

Support staff

November 21, 2022 at 06:53

Hello, @Niddy,

Yes, you can add a custom block underneath the product images on the Single product page. I have captured a video for you on my test site. Please watch it complete and follow the steps shown in the video: https://www.veed.io/view/2de2d045-5a33-40c3-abe9-1ccb2a38a8f3?sharingWidget=true&panel=share

Regards 8Themes Team.

#339007 Copied In reply to: Help adding new block position on product page

Tony Rodriguez

Support staff

November 21, 2022 at 06:51

Hello, @mohamed aly,

Actually, Sorry to say, that the thing you require cannot achieve from the theme options because the theme doesn’t handle it and is responsible for it. By default WooCommerce manages and handle the shipping, to know further about it please check this article: https://woocommerce.com/document/product-shipping-classes/

Regards 8Themes Team.

#339006 Copied In reply to: default shipping class

Tony Rodriguez

Support staff

November 21, 2022 at 06:50

Hello, @mohamed aly,

Actually, to add free returns for selected products you have to create multiple single product page layouts in the “Single Product Builder” feature of our theme see image: https://postimg.cc/QVq9BhjX you can find this feature in the theme settings >> WooCommerce >> Single product builder

Once you created a layout you can add this free return using a custom HTML block like this: https://postimg.cc/gnT0R0QP this is the only possible way.

Regards 8Themes Team.

#339005 Copied In reply to: free return to singe product page

Tony Rodriguez

Support staff

November 21, 2022 at 06:15

Hello, @mohamed aly,

Please read and follow the instructions written in this topic for your issue: https://www.8theme.com/topic/how-to-add-shipping-class-in-product-page/ I hope it helps to understand how it will be done.

Regards 8Themes Team.

#339003 Copied In reply to: add shipping class to single product page

Tony Rodriguez

Support staff

November 21, 2022 at 06:11

Hello, @Kazi Sabit,

Basically, the Header and footer control all the site styles/layouts with CSS files and functions with JS files. We load all the CSS, bootstrap, Icons, and further files in the header and all the script/JS files in the footer.

So removing the header and footer will obviously increase the site speed of any website. It doesn’t mean that the header and footer are causing the issue.

Now, the point is how do we overcome your issue? The thing is once we import the default demo content of the theme it is already optimized so the user doesn’t need to maintain the site speed. But when a customer starts building the site and changes the demo content with his/her content if the content the user upload on the site is not optimized and the customer uses multiple third-party plugins on their site it affects the site speed, and the user needs to optimize the speed of the site again.

To optimize the site speed user can do it manually, It takes a lot of effort and customization but on WordPress, there are many plugins available for this. So if you check the previous reply I told you about the WP Rocket plugin it helps to optimize the site speed. Also, I shared an article on it for a better reference to understand how you can use it with our theme to solve your site speed issue.

When we use a multipurpose theme try to avoid using third-party plugins as much as possible, remove all the unnecessary and draft pages, plugins, products, posts, etc from the site using a CDN, with a lightspeed server, and a cache plugin all these techniques will help you to optimize the site speed on mobile and desktop.

I hope it makes sense now.

Regards 8Themes Team.

#339002 Copied In reply to: Site speed and Header and Mobile panel blink issue

Tony Rodriguez

Support staff

November 21, 2022 at 06:06

Hello, @Niddy,

Ok sure, Take your time.

I request you to please always create a fresh new topic, for every single new issue you will face, as this will always avoid causing inconvenience and also will help us and you to understand the issue and reply properly, I mean not multiple issues replies conflict with one another, Hope you can understand.

Well, Feel free to write back to us anytime, we are always here to help you.

Thanks for contacting us.
Have a nice day.

Regards 8Themes Team.

#339001 Copied In reply to: Help with setting a new transparent header over the slider

Tony Rodriguez

Support staff

November 21, 2022 at 06:02

Hello, @TFS,

Your issue is resolved now please check back to your site after clearing the browser cache. See the resulting image: https://postimg.cc/HrRTJ7fq

To solve your issue, first I deleted the cart page from your site completely and after that, I navigate to the Dashboard >> WooCommerce >> Status >> Tools >> and I clicked on the “Create default WooCommerce pages” see this image: https://postimg.cc/sB5CvHPW by doing this your issue is resolved.

Regards 8Themes Team.

#339000 Copied In reply to: Cart Page Issues – Not Showing Like It Used To

Tony Rodriguez

Support staff

November 21, 2022 at 05:59

Hello, @Hostelion Digital,

Our Theme XStore is compatible with Yoast SEO Plugin. You can see the XStore theme-compatible plugins list below on this page: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546?clickid=yOSXDhXRMxyIRTuxylRJAXNKUkDx%3AP2WfTaWx00&iradid=275988&iradtype=ONLINE_TRACKING_LINK&irgwc=1&irmptype=mediapartner&irpid=3231485&mp_value1=&utm_campaign=af_impact_radius_3231485&utm_medium=affiliate&utm_source=impact_radius

And what are the errors you are facing on your site? Could you please share the screenshot and also please share your site WP Admin URL and Credentials and also the CPanel Login details as well in the private content area of this topic, so that I will further check it for you on your site and help you out?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

#338999 Copied In reply to: Yoast SEO Plugin is Not Compatible with the XStore Theme?

Tony Rodriguez

Support staff

November 21, 2022 at 05:56

Hello, @Ismael,

Your site status is locked for me, I tried to login into proxy as well but the same thing happened. See the image: https://postimg.cc/MXx1Lcvb I am accessing your site from Pakistan. Please whitelist Pakistan so that I will be able to check your issue on your site.

Regards 8Themes Team.

#338998 Copied In reply to: Show product variants separately on the shop page

Tony Rodriguez

Support staff

November 21, 2022 at 05:17

Hello, @Kazi Sabit,

Thanks for using our Theme and for contacting us.

To know how to remove Progress bar, Simply navigate to XStore >> Sale Booster >> Progress Bar >> Turn Off. See the image for a better reference: https://ibb.co/QkJPXBW

Regards 8Themes Team.

#338997 Copied In reply to: How to remove demo messenge in off canvas cart of free shipping

Tony Rodriguez

Support staff

November 20, 2022 at 10:34

Hello, @TFS,

1. By default there is only one row you can add to the top menu from Xstore >> Theme Settings >> Header Builder. See the image for a better reference: https://ibb.co/NmBYDKh

2. To know How to set the Top header promo Simply navigate to Dashboard >> Static Block >> Add New >> and Edit with Page Builder (Elementor) as per your needs. See the image for a better reference: https://ibb.co/rxXHdPm

After that Please go to Appearance >> Widget >> Header Banner >> Add 8Theme – Static Block Widget >> Select/choose Block name. See the image for a better reference: https://ibb.co/W5pKRDX

Regards 8Themes Team.

#338955 Copied In reply to: Top Menu Section – How Many Sections

Tony Rodriguez

Support staff

November 20, 2022 at 09:15

Hello, @Kazi Sabit,

The code you added in the child theme to customize the site is not optimized that’s why it’s causing the issue. We cannot cover customization issues in our support policy. You have to optimize the code and check that code is causing the issue to solve it.

OR If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

#338952 Copied In reply to: Site speed and Header and Mobile panel blink issue

Tony Rodriguez

Support staff

November 20, 2022 at 09:12

Hello, @Trends Bird Limited,

Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop Page layout >> from there you will see the option, check the image: https://postimg.cc/tY4ZHqnd set the settings as per your need then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338951 Copied In reply to: Shipping Cart after clicking add to cart

Tony Rodriguez

Support staff

November 20, 2022 at 09:05

Hello, @TFS,

Please revert back all the changes you have made, and then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338950 Copied In reply to: Cart Page Issues – Not Showing Like It Used To

Tony Rodriguez

Support staff

November 20, 2022 at 09:00

Hello, @Niddy,

Thanks for using our Theme and for contacting us.

1. I duplicate the header and set it on the homepage on your site check the image in the private content area. Now you can customize the front page header as per your need.

2. Please read this article – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If auto-update doesn’t work, you can update plugins manually using archives from this page – https://www.8theme.com/downloads

The latest version of WPBakery Page Builder is 6.10.0.

Regards 8Themes Team.

Please contact administrator
for this information.

#338949 Copied In reply to: Help with setting a new transparent header over the slider

Tony Rodriguez

Support staff

November 20, 2022 at 08:54

Hello, @TFS,

Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header builder >> contact and set the email and phone link as you can see in this image: https://postimg.cc/HJkqsMzs then check back to your issue after clearing the browser cache.

Regards 8Themes Team.

#338948 Copied In reply to: Call To Action – Top Menu Bar

Tony Rodriguez

Support staff

November 20, 2022 at 08:36

Hello, @TFS,

1- Sorry to say, that there is no special widget for this, and changes require customization. If you want paid Customization services submit a customization request to WPKraken team.

2- Navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop Elements >> Brands check the image: https://postimg.cc/qzq7tt7q

3- You can add a custom tab on your products. while editing a product in the [8theme] product options you will be able to add a new custom tab see image: https://postimg.cc/5j334rH1 set the tab title and content as per your need then save settings and check the product.

Regards 8Themes Team.

#338947 Copied In reply to: Product Page Edits

Tony Rodriguez

Support staff

November 20, 2022 at 08:27

Hello, @TFS,

Page width is based on the screen you are viewing. There is no specific resolution that I can tell you. Try to set an image on the background then set the width of the image using CSS code to “100%” and then it will cover the screen from left to right.

Check this link to understand how the background image will work: https://www.w3schools.com/cssref/tryit.php?filename=trycss_background-image

Regards 8Themes Team.

#338946 Copied In reply to: Full Width Of A Page In Pixels – Full Sized Image (Left To Right)

Tony Rodriguez

Support staff

November 20, 2022 at 08:24

Hello, @ForjarEmpresa,

There was a CSS code added in the theme settings see the image: https://postimg.cc/QBgwNtgd I just remove it and your issue is resolved. check the resulting image: https://postimg.cc/YGs3tKPS please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338945 Copied In reply to: Retomando ticket #335572 no aparece botón compra ahora en productos simples

Tony Rodriguez

Support staff

November 20, 2022 at 07:49

Hello, @Kazi Sabit,

Your site speed score is very low check these images: https://postimg.cc/hJSvtJFC and https://postimg.cc/rdFyLvW3 the issue you mentioned is quite possible because of this speed score. You have to optimize the site speed in order to solve your issue.

To optimize your site speed score you can use the WP Rocket plugin here is an article to understand it better:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Regards 8Themes Team.

#338943 Copied In reply to: Site speed and Header and Mobile panel blink issue

Tony Rodriguez

Support staff

November 20, 2022 at 07:17

Hello, @Mody,

There is no issue like you explain I have checked your site on my personal mobile phone it appears just fine as you can see in this video: https://streamable.com/jmiyfr

1- Regarding the loyal points, thing is the theme doesn’t provide this kind of functionality you cannot make it from the theme options. You can use any third-party plugin for this at your own risk.

2- For the translations please read our theme documentation for a better reference to understand: https://www.8theme.com/documentation/xstore/theme-translation/

Regards 8Themes Team.

#338941 Copied In reply to: banner bloc resizing on phone browsing..
← 1 2 3 … 428 429 430 … 462 463 464 →

12,841–12,870 of 13,902 posts

Viewing 30 posts - 12,841 through 12,870 (of 13,902 total)

← 1 2 3 … 428 429 430 … 462 463 464 →

Forum Replies Created

Is your store missing upsells?

How fast is your website?

Explore our WordPress WooCommerce themes