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Problems with images on mobile version of the site

This topic has 4 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Nick

Participant

November 30, 2022 at 07:08

Hello,

Please check private

Please, contact administrator
for this information.

#340066 Copied Theme version: 8.3

3 Answers

Tony Rodriguez

Support staff

November 30, 2022 at 07:53

Hello, @Nick,

1- I don’t see the images served size on mobile that you said. “1097” please see the image: https://postimg.cc/H8YdRfTM

2- Please once try to check the same thing with the default WordPress theme. It doesn’t look like our theme issue. Product images handled by the WooCommerce plugin if you face the same thing with the default theme then you should have to contact the plugin author for further assistance.

3- Sorry to say, that there is no such feature available in the theme for now so change requires customization. We cannot cover customization issues in our support policy. If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

#340076 Copied

Nick

Participant

November 30, 2022 at 08:03

1) Please select Iphone X on dimensions on console

(Also, if I save the image from my iphone, the dimensions are 1097px.)

2) It happens with the demo as well: Check https://prnt.sc/AxwfnZ0AEJce

I can see here as well that these images are not served from cdn.

Also, how can I make the thumbnails smaller? They have the same dimensions as the catalog, which shouldn’t be.

#340078 Copied

Rose Tyler

Support staff

November 30, 2022 at 10:47

Hello,

Tony asked to check with the default theme but not our demos (on our demos we still use XStore theme yeah but he needs to check if the issues are exist with StoreFront theme on any other default one ). Here is a message ->
2- Please once try to check the same thing with the default WordPress theme. It doesn’t look like our theme issue. Product images handled by the WooCommerce plugin if you face the same thing with the default theme then you should have to contact the plugin author for further assistance.

Regards

#340114 Copied
Tagged: best selling, images, mobile, problems, themes, woocommerce
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Problems with images on mobile version of the site

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