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CURL error 7: API request call error. Common problem caused by SSL certificate. Please check it here

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

Siva

Participant

November 30, 2022 at 05:49

I’m getting this error saying that there is an issue with my SSL but when I check I can find no errors with it and because of this issue there is a problem with connection with XStore API.

Please, contact administrator
for this information.

#340048 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

1 Answer

Tony Rodriguez

Support staff

November 30, 2022 at 06:49

Hello, @Siva,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

To activate the theme your site should be able to make requests to our server and get a response.

Please make sure that your server requirements, must meet the theme and plugins minimum requirements as well: https://postimg.cc/CRKBYvB2

OR

It might be “cURL error 28: Connection timed out after 5000 milliseconds” – when contacting our server, your server gives the following error, so contact your hosting provider and ask to solve it, please.
Maybe this article will be useful – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Regards 8Themes Team.

#340056 Copied
Tagged: api request call error, curl error 7 solution, fix woocommerce templates, resolve woocommerce curl error, ssl certificate issue, wordpress woocommerce troubleshooting
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CURL error 7: API request call error. Common problem caused by SSL certificate. Please check it here

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