Hello, @Azager,

First of all, thanks for the login details.

Now, I Logged in to your site and checked your issue on the homepage I can see that it is a memory issue as you can see in the image: https://postimg.cc/jCq1HvXg in order to fix it kindly contact your service provider to increase the memory limit until your issue will be resolved.

Regarding the user login issue, I have checked it today and it is working fine as you can see I have created a dummy user on your site, and it login successfully: https://postimg.cc/BX4ncryW

Regards 8Themes Team.

Hello, @BubbaDan,

Please read our theme documentation about the theme Install and Demo import here: https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/

And please watch the video here: https://www.youtube.com/watch?v=4n1re0jKorc&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=1

It is recommended to run import on a fresh WordPress installation. For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

Please do the reset and reply with temporary wp-admin and Cpanel access here. We will help you with the import.

Please share your site super WP-ADMIN Login URL and Credentials and Cpanel in the below-listed format in the private content area of this topic so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Also, let us know which demo you want to import and with which page builder (wp bakery, Elementor) so that we will help you out.

Regards 8Themes Team.

Hello, @Martine,

You can set the 4 products next to each other in a row for the shop page also you can set the product image sizes.

To set the 4 products simply go to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Product Catalog >> from there you can set the 4 products per row see image: https://postimg.cc/crNnq883
To set the product images size navigate to the Dashboard >> XSTORE >> Theme Options >> WooCommerce >> Product Images and from you will be able to set the product images size check the image: https://postimg.cc/5XXFdcmH

These are the options in the theme. You cannot set the product limit per row on the specific resolution you want. Changes will work on other devices like tablets and mobile automatically.

For the single product page product image if you set the image size using custom CSS it will destroy the product image pixels. As I told you how to set the product image size you can check this option otherwise use the high-resolution product images to cover up the empty space.

Note: whatever size of the image you use kindly then use the same size for all the images.

Regards 8Themes Team.

Hello, @Anas,

Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

Hello, @filmguerilla,

OK Sure, If you will face the same issue again, feel free to write back to us with a fresh new topic, we are always here to help you.

Thanks for your understanding and for contacting us.
Have a nice day. 🙂

Regards 8Themes Team.

Hello, @Anas,

Actually, you have to edit that page with Yellow Pencil and then edit the button and change the background and border color as per your requirements, please see these screenshots: https://postimg.cc/n94psb2b & https://postimg.cc/64pxQ28R

https://postimg.cc/cKBz81yc

Regards 8Themes Team.

Hello, @nedim,

Actually, the issue is, you have simple and variable products, on simple products, it is showing % only, and on variable products, it is showing Up to % because you have different variations for the variable products and also you have different amounts and percentages of those variations as well, so that is the reason it is showing Up to.

I have removed that up to from the theme language files and it resolved the issue, please check back your site now after removing the browser cache: https://postimg.cc/sQtSm7MK https://postimg.cc/QHDKMX1B

Regards 8Themes Team.

Hello, @Kazi Sabit,

Thanks for your understanding and for contacting us.
Feel Free to generate a new topic, for the new issues, we are always here to help you, Thanks for contacting us.

Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

Hello, @Kazi Sabit,

Unfortunately, this is not possible to make it as round with the content as because it has a small space, let me try to explain it to you, If you set the border-radius to the maximum value as 100% in the very first code that we gave you, it will work like this: https://postimg.cc/Kk4X2xkW because that code will apply on the complete div having that icon and content under it, so because of the small space in the mobile it will not be round, but oval, If you want to check the size then you can try to change the padding value in that code as per your requirements: https://postimg.cc/2bJ5pH64

And regarding applying that same code on the cart, you have to pick the cart class in the code, and the code will be: https://postimg.cc/LgB3QZ4F https://postimg.cc/rzP4cJbZ

.et_b_mobile-panel-cart a {
    padding: 9px;
    background-color: red;
    border-radius: 100%;
    color: white;
}

Regards 8Themes Team.

Hello, @matt.teban,

Your issue has been resolved please check back to your site now after removing the browser cache. I have successfully imported the Demo for you on your site: https://mascotamayoreo.wpcomstaging.com/

Regards 8Themes Team.

Hello, @LMcompany,

It is the default behavior of the Elementor. You are hiding/showing elements using the Elementor feature of responsiveness. You cannot control this behavior from the theme options to show the content in the center of the screen of the desktop you have to use the Custom CSS code.

Now, In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

@media(min-width:992px){
.elementor-5143 .elementor-element.elementor-element-33ce80c > .elementor-container{justify-content:center !important;}}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @LMcompany,

I was debugging your site and I see that at the same time you also start working on the site changes are made automatically so it will conflict and cause unexpected issues on the site. If you don’t mind then please wait and confirm with us here so I will start to debug your issue to find the cause and fix it.

Waiting for your reply.

Regards 8Themes Team.

Hello, @Ale,

1- Sorry to say, that there is no option in the theme nor there is any widget available like this on the shop page you cannot make it as it appears on the single product page except for customization.

2- In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

.woocommerce-shop .product-category:first-child{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

3- To solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

.woocommerce-breadcrumb a:nth-child(3){display:none !important;}
.page-heading .delimeter:nth-child(2){display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @danielalomu,

Alright, I have checked your issue and found that you are not using the latest version of the theme. Please first try to update the theme and core plugin by following the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and then check back again to your issue and let me know the result.

Regards 8Themes Team.

Hello, @IvanMTK,

Could you please share your site WP Admin working Login and also the Cpanel Login details so that I will further check it for you and also your site is not working for me and giving 504 error, and I am trying to access it from Pakistan, so please allow it if it is blocked.

Please share the confidential information under the private content area of this topic.

Regards 8Themes Team.