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XStore theme can not connect to XStore API, please check you’r SSL certificate or white lists.

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

filmguerilla

Participant

October 25, 2022 at 23:12

Hi guys, what is the meaning of this? This is in admin area. What should i do next?

Thanks

#337338 Copied Theme version: 8.3.1 WooCommerce version: updated

3 Answers

Tony Rodriguez

Support staff

October 26, 2022 at 06:36

Hello, @filmguerilla,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

To activate the theme your site should be able to make requests to our server and get a response.

OR

It might be “cURL error 28: Connection timed out after 5000 milliseconds” – when contacting our server, your server gives the following error, so contact your hosting provider and ask to solve it, please.
Maybe this article will be useful – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

And if the issue will still persists after that then please share your site WP Admin URL and Credentials and also the Cpanel URL and Credentials in the private content area of this topic, by following the below-listed format, so that we will further look into it for you and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
CPanel Admin Password:

Regards 8Themes Team.

#337347 Copied

filmguerilla

Participant

October 27, 2022 at 01:29

Hi guys, i have never seen this message again. I’ll contact my host as well to check this. Also will send you wp and cpanel details asap.

#337391 Copied

Tony Rodriguez

Support staff

October 27, 2022 at 05:43

Hello, @filmguerilla,

OK Sure, If you will face the same issue again, feel free to write back to us with a fresh new topic, we are always here to help you.

Thanks for your understanding and for contacting us.
Have a nice day. 🙂

Regards 8Themes Team.

#337400 Copied
Tagged: themes, white-lists, woocommerce, wordpress, xstore
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