Hello, @dedo2500,
Sure, take your time, and hope they will solve this issue for you.
Well thanks for contacting us.
If you will need any help, you can contact us anytime, we are always here to help you.
Have a nice weekend.
Regards 8Themes Team.
Hello, @dedo2500,
Sure, take your time, and hope they will solve this issue for you.
Well thanks for contacting us.
If you will need any help, you can contact us anytime, we are always here to help you.
Have a nice weekend.
Regards 8Themes Team.
Hello, @henrik,
That is because when you update the plugin and face this issue, some of the core files of the plugin got missed and that might be because of any server restrictions or incompatibility, so that is the reason you have to upload it manually and it worked for you.
You have to check your server values under XStore >> Dashboard >> Server Requirements, and make sure to set all of them properly and tick green.
And you have to remove the server cache and site cache as well and disable all the third-party plugins including the cache and server cache, when trying to update the plugin, might be any third-party plugin conflicts and removed those files from the Core plugin.
Regards 8Themes Team.
Hello, @henrik,
Please follow the instructions written in our theme documentation here –
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Further, you can watch and follow the steps shown in this video: https://www.youtube.com/watch?v=xMEoi3rKoHk&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=2
Please try to delete the core plugin and then Install it again from XStore >> Dashboard >> Plugin Installer and check back.
And if the issue will still persists then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
CPanel Admin URL:
CPanel Admin Username:
CPanel Admin Password:
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
Hello, @Anas,
Thanks for using our Theme and for contacting us.
Your issue is resolved now, kindly check back to your issue after clearing the browser cache. I have added a custom CSS code in the theme options check the image: https://postimg.cc/vgYbzpRS and here is the resulting video: https://streamable.com/jgx2sb
Regards 8Themes Team.
Hello, @Lasitha851,
Thanks for using our Theme and for contacting us.
Sorry for the inconvenience but I have reduced the margin from the page using custom CSS code in the theme settings >> theme custom CSS >> Global CSS. check the image: https://postimg.cc/MvjcJD19 and here is the resulting video for a better reference: https://streamable.com/pfc8ev
Regards 8Themes Team.
Hello, @marquand,
1- Please make sure that you have disabled options from the Theme Settings >> Speed Optimization >> Check the mark options “https://postimg.cc/mhpm2gCD” and then check back to your issue after clearing the browser cache.
2- Please refer to point number 1 for the solution. If the issue still persist then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format
WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:
So that I will check and fix your issue on your site.
Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.
3- Actually, Theme has an option for the typography in the XSTORE >> Theme settings >> Typography >> From there you will be able to change the headings, Body Font, and Paragraph font and color see the image: https://postimg.cc/QFX0xKCR further there is no specific option in the theme to change the h1 and h2 sizes and color you have to make it using custom CSS code.
You can add your custom CSS code in the theme settings >> theme custom CSS >> global check the image: https://postimg.cc/68vnK9LD
Regards 8Themes Team.
Hello, @TFS,
1. Yes it will only change the words and will not affect anything else.
And yes Loco translate is the language plugin.
2. Points listed below:
2.1: Space the words a little down from the menu bar.
You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/dLyZvc7T
.cart-checkout-nav {
padding: 5vw 0 !important;
}
2.2: Unfortunately this is not possible to place the logo before those words, there is no such option for it.
2.3: Make the color something different for the background such as black.
You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/HczRVNVw
.cart-checkout-nav {
background-color: #000 !important;
}
.cart-checkout-nav .active {
color: #fff !important;
}
4.3.Change the text “You are out of time! Checkout now to avoid losing your order!” to something else.
You can change it from XStore >> Dashboard >> Sale Booster >> Cart/Checkout Pages: https://postimg.cc/p98dyrmt
4.4.Move the text of “shopping cart – checkout – order status” more to the right side.
You can use the below given CSS code under XStore >> Theme Settings >> Theme Custom CSS >> Global and it will work for you like this: https://postimg.cc/SJDzrs7h
.cart-checkout-nav {
text-align: right !important;
}
Regards 8Themes Team.
Hello, @Faisal,
Your issue is resolved now kindly check back to your site after clearing the browser cache. Check the resulting image: https://postimg.cc/QFqFqHXk Actually, the images on the menu were wrongly set so I just changed the images on the menu items from the Appearance >> Menu see the image: https://postimg.cc/fSh3KX0C and your issue was resolved.
Regards 8Themes Team.
Hello, @ForjarEmpresa,
Thanks for the login details I have checked your issue and found that you have not installed any multivendor plugin on your site, the page you are trying to edit “List vendor” is a page of vendors and the content on this page will be coming from the vendor plugin via a shortcode that’s why by default in the demo the shortcode is added in this page. When you install the plugin “WCMP check the image: https://postimg.cc/sBd0gzDQ” from the XSTORE >> plugin installer then check the page again after clearing the browser cache you will see the content.
Here is an article on it from our theme: https://www.8theme.com/documentation/docs/wcmp-with-xstore-theme/
Regards 8Themes Team.
Hello, @Ioannis,
Sorry for the inconvenience but I have checked your site now and found the issue. This seems to be the cache issue on your site.
Please try to contact your service provider and flush the server cache completely.
And
I found that you are using the Wp Rocket Plugin cache which could be the reason for such an issue. please try to clear the Wp Rocket Plugin cache and browser cache as well after that check back to your site.
I hope your issue will be resolved.
Regards 8Themes Team.
Hello, @Oliver Theiß,
I have added a custom CSS code in the Theme Settings >> Theme Custom CSS >> Global as you can see in this image: https://postimg.cc/MXGr9dnL by adding this code your issue is resolved and here is the resulting image: https://postimg.cc/9DHbHpfC please check back to your issue after clearing the browser cache.
Regards 8Themes Team.
Hello, @marzio.biancardi@gmail.com,
I have checked your site speed for mobile and found that the images must need to optimize and removed unused JavaScript so that the site speed will be much better.
To optimize the images and JS files you can WP Rocket plugin it is compatible with our theme here is an article on it https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
Note: It is necessary to disable the theme optimization wizard options from the theme settings while using an optimization plugin.
Regards 8Themes Team.
Hello, @Bas Kling,
Sorry to say that but there is no specific documentation available like this.
But to know about static blocks you can read this: https://www.8theme.com/documentation/xstore/support/static-blocks/ also there are some other articles available regarding to the static blocks you can also read them as well for a better reference to understand: https://www.8theme.com/documentation/xstore/
Otherwise, you can ask any question here anytime, we are always here to help you.
Regards 8Themes Team.
Hello, @Mody,
1- Actually, the category “Skin Product” is a default category that is “uncategorized” and you just changed its name to “Skin Product” in order to add this to the menu first set it as it was before and then create a new category assign the products to it then check back to your issue after clearing the browser cache it will be resolved.https://postimg.cc/ZWZj3nZm
2- Alright, I have removed the border and the empty spaces now the banner appears perfect. I have recorded a video for you to know how I make it. Here is the video link please watch it completely: https://streamable.com/ohmxwr
3- Navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Cart >> From there you will be able to change/remove the text as you want. see the image: https://postimg.cc/BjQQX58G
Regards 8Themes Team.
Hello, @sk,
Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.
How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards 8Themes Team.
Hello, @dedo2500,
Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.
How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards 8Themes Team.
Hello, @Kazi Sabit,
1- Actually, by default the buy now button doesn’t appear on the mobile sticky cart bar only add to cart with quantity buttons will appear and it appears fine as you can see in this image: https://prnt.sc/ozYvZePbdaGj
2- The issue is resolved now please check back to your site after clearing the browser cache. I added a custom CSS code in the theme options check the image: https://postimg.cc/v48NKdFK and here is the resulting image: https://postimg.cc/3WB6FwzG
Regards 8Themes Team.
Hello, @TFS,
Could you please explain your issue with some screenshots that what are those changes not appearing on the mobile version and also please share the site WP Admin URL and Credentials with me here in the private content area of this topic, so that I’ll check it for you on your site and help you out?
Regards 8Themes Team.
Hello, @Lasitha851,
2- I have changed the background color of the sticky header from the theme options >> header builder >> sticky header see image: https://postimg.cc/bd64TB4g and here is the resulting image: https://postimg.cc/w3dDrxYT
3- Your site has a strong cache on the server so the changes from the page builder plugin are not appear on the site. please try to contact your service provider to flush the server cache and disable the cache system until your site is in development mode. Also, If you want to make it work using custom CSS code then simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.
.footer-lingerie a:hover{color:red !important;}
Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/LqqTByKq
Note: in the above code the word “red” is the color you can change it with you want.
4- From the same option I just choose the mobile version and set the color as you can see in this image: https://postimg.cc/zbPZV2rx and here is the resulting image: https://postimg.cc/bdTLHSSj
Regards 8Themes Team.
Hello, @Kazi Sabit,
1- Alright, I have removed the line and now the text of buttons appears in 1 line see image: https://postimg.cc/tsv50dR3 I have done this with the help of CSS code you can see it here: https://postimg.cc/5XzwrhGV
2- Regarding the button issue on mobile it is also fixed with the help of CSS code as you can see in this image: https://postimg.cc/KR8bJF11 here is the resulting image: https://postimg.cc/QF6H00N3
Regards 8Themes Team.
Hello, @Mody,
Thanks for using our Theme and for contacting us.
1- Regarding the slider issue I have added a custom CSS code in the theme options >> theme custom CSS >> global >> check the image: https://postimg.cc/TpjhbkM0 by doing this your issue was resolved. check the resulting image: https://postimg.cc/Yvh9PtLn
2- The product image appears fine already there is no issue. check the resulting image here: https://postimg.cc/N2DM3MxV
I have checked your site on my personal mobile phone and found no issue. header, menu, images, sections, rows, and layouts appear just fine. Here is the video for a better reference: https://streamable.com/4ubeb6
Regards 8Themes Team.
Hello, @Fantasy Prints,
Thanks for using our Theme and for contacting us.
1- I have set the button text color to black from the theme options >> styling/color as you can see in this image: https://postimg.cc/LqHtfKZH and here is the resulting image: https://postimg.cc/QKW4PGb2
2- Your issue is resolved now kindly check back to the page after clearing the browser cache. I just edit the page and remove the sidebar from it as you can see in this image: https://postimg.cc/GBC4TkVG and here is the resulting image: https://postimg.cc/Sn0sH6y3
3- Simply go to the theme options >> widgets >> footer copyright left and set the text you want. see the image: https://postimg.cc/G4rBHFZY and here is the resulting image: https://postimg.cc/47zk7cC7
4- in order to solve your issue first contact your service provider and flush the server cache and then disable the cache system completely until your site is in development mode after that please disable all the third-party plugins then check back to your site after clearing the browser cache. I hope your issue will be resolved. And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
Regards 8Themes Team.
Hello, @Soumya,
For the WooCommerce outdated templates: that is because of the WooCommerce Major update just released a couple of hours ago, Our developers working on compatibility with the latest woocommerce version.
You can downgrade WC version – https://prnt.sc/9zDbDPn58IxX https://wordpress.org/plugins/woocommerce/advanced/ or wait for the next theme update, it will be released soon.
Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.
Regards 8Themes Team.
Hello, @Christos,
You’re Most Welcome!!
Thanks for contacting us.
Have a nice day. 🙂
Topic Closed.
Regards 8Themes Team.
Hello, @ForjarEmpresa,
Please share your site wp-admin URL with the page URL and access in the private content area of this topic by following the below-given format
WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:
PAGE URL:
I will check your site and instruct you accordingly.
Note: Please take a complete backup of your site first.
Regards 8Themes Team.
Hello, @Maverick,
Simply navigate to the Dashboard >> XSTORE >> Theme Options >> Speed Optimization and then disable these two options I marked in this image: https://postimg.cc/FkS3vP3k and check back to your issue, I hope it will be resolved but if it’s not then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format
WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:
So that I will check and fix your issue on your site.
Note: Please take the complete backup of your site first and provide me the permission to debug your site which includes deactivating all the third party plugins and on site-customization as well.
Regards 8Themes Team.
Hello, @TFS,
1. For changing those words, you have to change in the theme language files, you can use the Loco translate plugin for it, https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Like:
https://postimg.cc/gwW7VC5L
https://postimg.cc/jwkvFm8X
https://postimg.cc/JyYbrJb7
https://postimg.cc/yWZFKDWB
https://postimg.cc/VJYMX4gL
2. For changing the color and placing the image, we have to check it on your site, and we need your site WP Admin URL and Credentials in the private content area of this topic and the screenshot as well what exactly you want?
Regards 8Themes Team.
Hello, @TFS,
If you want to open my account page when the user clicks on the signup/login instead of the side tab/popup then simply navigate to the Dashboard >> XSTORE >> Theme Options >> Header Builder >> Account >> from there set the content type to none as you can see in this image: https://postimg.cc/2LrSK2kx by doing this when the user clicks on the “signup/login” it will redirect the user to my account page.
Now, your second, point the thing is the page my account and the content of the account page appear in the side tab is coming from the WooCommerce plugin there is no option in the theme to edit/change it. Changes require extra customization.
Regards 8Themes Team.
Hello, @Kazi Sabit,
Thanks for using our Theme and for contacting us.
In order to place 3 buttons in a row on a desktop, simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.
.single-product-builder form.cart{flex-wrap:initial !important;display:flex !important;flex-direction:row !important;}
Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/kD8z57nz
For the mobile and sticky bar, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format
WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:
So that I will check and fix your issue on your site.
Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.
Regards 8Themes Team.
Hello, @nedim,
This issue is independent from our theme, The actual issue is with Contact Form 7 or with your server, please read and follow the instructions written in the below given thread and article and I am sure it will help you in solving your issue.
Regards 8Themes Team.