PROBLEMS WITH PLUGIN CONTACT 7 WHY?????????

This topic has 18 replies, 3 voices, and was last updated 1 year, 1 month ago ago by Rose Tyler

  • Avatar: nedim
    luzactual
    Participant
    November 2, 2022 at 18:21

    We don´t receive messages with plugin contact 7, but in other web with same theme, xstore, we don´t have problemas

    17 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 3, 2022 at 05:58

    Hello, @nedim,

    This issue is independent from our theme, The actual issue is with Contact Form 7 or with your server, please read and follow the instructions written in the below given thread and article and I am sure it will help you in solving your issue.

    https://stackoverflow.com/questions/51082865/contact-form-7-showing-sent-message-but-not-receiving-email

    https://wpmailsmtp.com/contact-form-7-not-sending-emails/#:~:text=If%20your%20Gmail%20account%20is,be%20careful%20with%20this%20message%E2%80%9C.

    Regards 8Themes Team.

    Avatar: nedim
    luzactual
    Participant
    November 3, 2022 at 11:34

    you can see this, the error that show

    https://prnt.sc/lI_toL1mXOOU

    but if i send from diagnostic mode it`s works good

    https://prnt.sc/8q-3-TC7M5yA

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 3, 2022 at 11:52
    Avatar: nedim
    luzactual
    Participant
    November 9, 2022 at 12:02

    we think the proble is no this, we talk with server provider and the error can be the .htaccess archive

    10.255.110.153 – – [09/Nov/2022:11:26:53 +0100] “POST /wp-json/contact-form-7/v1/contact-forms/836/feedback HTTP/2.0” 200 599 “https://luzactual.com/contacto/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0” 4828

    how we can fix it?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2022 at 13:38

    Hello,

    .htaccess is independent of the theme, try to go to settings -> permalinks and click save button. WordPress will create a new (actual) htaccess file.
    If this doesn’t help, try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    If this doesn’t help, contact the support of Contact form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/

    Regards

    Avatar: nedim
    luzactual
    Participant
    November 10, 2022 at 11:38

    hi, i think we found the problem, can yo tell me if this archive is from theme? can i delte it? it is infected.

    Ficheros infectados
    wp-content/themes/storefront/vendor/squizlabs/php_codesniffer/src/Standards/Generic/Tests/PHP/Disc
    ourageGotoUnitTest.inc

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2022 at 11:41

    Hello,

    The mentioned “storefront” is the default WooCommerce theme, not our theme. Probably you installed it to test something, it can be deleted and then installed via Appearance > Themes in case it is needed.

    Regards

    Avatar: nedim
    luzactual
    Participant
    November 10, 2022 at 13:10

    ok, we delete this theme because we don´t need it, ut still not working contact. We disable cache plugins, and we clean all infected archives….and create a new htaccess archive…

    https://prnt.sc/HlJM3CRppikP

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2022 at 14:50

    There are “No ‘Access-Control-Allow-Origin’” errors on your screenshot. You need to contact your hosting provider and ask to solve mentioned errors.
    If this doesn’t help, contact the support of Contact form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/

    Regards

    Avatar: nedim
    luzactual
    Participant
    November 11, 2022 at 12:04

    hello, with hosting is all ok. It is not problem of hosting, we make a restore of the last time this works, but not works. Theres is a big problem for us. Can we install other contact plugin for this theme?

    just we duplicate this form with the same theme from lamparasameidda.com to luzactual.com that is working, but in luzactual.com not works

    https://prnt.sc/KMOEbMFI92Q3

    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 12:21

    Hello,

    Have you tried to contact the support of the Contact form 7 plugin? They should be able to help you, because the problem is independent of our theme.
    You can try to use another contact plugin, but we do not have a recommendation.

    Regards

    Avatar: nedim
    luzactual
    Participant
    November 15, 2022 at 09:05

    yes, but this is very strange, in his contact page not works too…we can`t contact with they

    https://prnt.sc/I9Tlp3CLADqq

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2022 at 09:52

    Did you read the note ? – https://prnt.sc/Qo0fp-ZOySLb
    As was mentioned, you need to use their forum – https://wordpress.org/support/plugin/contact-form-7/

    Regards

    Avatar: nedim
    luzactual
    Participant
    December 30, 2022 at 11:38

    we think this is your problem, in other our page, we have the same theme with the same plugin and its works ok….

    you can see there: https://prnt.sc/9rn4bHMh9hnW

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 14:35

    “in other our page” – it is the same site? What is URL of that page?

    Regards

    Avatar: nedim
    luzactual
    Participant
    January 10, 2023 at 09:09
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 10:18

    It is different sites, not just different pages.
    Settings of contact forms are same on both sites? If so, the settings are the same, themes are the same, but if it doesn’t work, it means there is something independent of the theme, that causes the problem.

    Regards

  • Viewing 18 results - 1 through 18 (of 18 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.