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Your theme (XStore) contains outdated copies of some WooCommerce template files.

This topic has 13 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

dedo2500

Participant

November 4, 2022 at 01:42

Your theme (XStore) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

Please, contact administrator
for this information.

#337841 Copied Theme version: 8.5

12 Answers

Tony Rodriguez

Support staff

November 4, 2022 at 05:30

Hello, @dedo2500,

Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.

How to update the theme: https://xstore.helpscoutdocs.com/search?query=update

Regards 8Themes Team.

#337844 Copied

dedo2500

Participant

November 4, 2022 at 13:16

already update to 8.3.6 but still have error
“There has been a critical error on this website.”

#337884 Copied

dedo2500

Participant

November 4, 2022 at 13:22

also (Filebird + slider revolution ) plugins every time after update need to be update again and continuous repeat so in for ever

#337885 Copied

Rose Tyler

Support staff

November 4, 2022 at 13:28

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#337887 Copied

dedo2500

Participant

November 4, 2022 at 13:43

please check private content

thanks

Please contact administrator
for this information.

#337888 Copied

Rose Tyler

Support staff

November 4, 2022 at 14:02

Thanks for the reply, but we need FTP access also.

Regards

#337891 Copied

Rose Tyler

Support staff

November 4, 2022 at 14:05

About slider revolution plugin, you can download 6.6.5 version from this page and update the plugin on your site manually – https://xstore.helpscoutdocs.com/article/37-plugins-update
5.0.8 version of FileBird is avialible also.

Regards

#337892 Copied

dedo2500

Participant

November 4, 2022 at 15:15

already update plugins

please check private content

Please contact administrator
for this information.

#337900 Copied

Rose Tyler

Support staff

November 4, 2022 at 15:32

Hello,

FTP directory is empty – https://prnt.sc/9AMmnfQ01Vhd
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#337901 Copied

Rose Tyler

Support staff

November 4, 2022 at 16:43

Please see the screenshot – https://prnt.sc/8I8eiNdMqOor We’ve disabled the plugin and the critical error disappeared. You need to contact the support of WPML plugin to get assistance.

Regards

#337905 Copied

dedo2500

Participant

November 4, 2022 at 17:33

Thanks for reply, i call them after return back to you

#337907 Copied

Tony Rodriguez

Support staff

November 5, 2022 at 05:10

Hello, @dedo2500,

Sure, take your time, and hope they will solve this issue for you.
Well thanks for contacting us.

If you will need any help, you can contact us anytime, we are always here to help you.

Have a nice weekend.

Regards 8Themes Team.

#337916 Copied
Tagged: best selling woocommerce themes, outdated copies, persuasive, woocommerce, woocommerce templates, xstore
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