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XStore theme requires the following plugin

This topic has 7 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

henrik

Participant

November 4, 2022 at 09:10

I get an error message every time I update wordpress themes.
then I get that I’m missing Xstore Core.
It will not update automatically.
why??

Please, contact administrator
for this information.

#337864 Copied Theme version: 8.3.6

6 Answers

Tony Rodriguez

Support staff

November 4, 2022 at 09:29

Hello, @henrik,

Please follow the instructions written in our theme documentation here –
https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update

Further, you can watch and follow the steps shown in this video: https://www.youtube.com/watch?v=xMEoi3rKoHk&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=2

Please try to delete the core plugin and then Install it again from XStore >> Dashboard >> Plugin Installer and check back.

And if the issue will still persists then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

CPanel Admin URL:
CPanel Admin Username:
CPanel Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#337867 Copied

henrik

Participant

November 4, 2022 at 12:11

the problem is i do it every single time.
that I have to manually load and upload on the ftp server.
shouldn’t it be like that??
then is there something wrong??

#337878 Copied

Tony Rodriguez

Support staff

November 5, 2022 at 05:08

Hello, @henrik,

That is because when you update the plugin and face this issue, some of the core files of the plugin got missed and that might be because of any server restrictions or incompatibility, so that is the reason you have to upload it manually and it worked for you.

You have to check your server values under XStore >> Dashboard >> Server Requirements, and make sure to set all of them properly and tick green.

And you have to remove the server cache and site cache as well and disable all the third-party plugins including the cache and server cache, when trying to update the plugin, might be any third-party plugin conflicts and removed those files from the Core plugin.

Regards 8Themes Team.

#337915 Copied

henrik

Participant

November 7, 2022 at 15:34

after last update on xstore.
inventory not working?
or after update.
then it disappeared.

any reason?

#338063 Copied

henrik

Participant

November 7, 2022 at 15:41

Just forget it.. after the updates..the button was not on … strange.. 🙁

#338070 Copied

Tony Rodriguez

Support staff

November 8, 2022 at 06:36

Hello, @henrik,

I have checked the inventory on our test site with the latest version of the theme and core plugins there is no issue it is working just fine as you can see in this image; https://postimg.cc/5YGPLZ9Y please share your site wp-admin URL and access in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

#338102 Copied
Tagged: best, plugin, required, selling, themes, woocommerce, xstore
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