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THE SHOPPING CART CHECKOUT TIME DOES NOT WORK CORRECTLY, AS IT SKIPS SECONDS.

This topic has 9 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Ismael

Ismael

Participant

December 29, 2022 at 10:58

Hello,

Why is the order time on the cart page not displaying correctly and doing ‘weird things’ such as alternating seconds without making sense?

Thank you.

Please, contact administrator
for this information.

#342576 Copied Theme version: 8.3.9 WooCommerce version: 7.2.2

8 Answers

Tony Rodriguez

Support staff

December 29, 2022 at 14:25

Hello, @Ismael,

You can use this site to record a video: https://screenapp.io/#/ and share it with us so that I will check and understand your issue better in order to assist you accordingly.

OR

You may use the loom.com screen recording tool that records your screen and upload it on their website. You may share the URL here.

And also please share your site WP Admin URL and Credentials with me here in the private content area of this topic, so that I will check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#342596 Copied

Ismael

Participant

December 29, 2022 at 15:39

Thank you. I give you access.

From which country do you log in to give you access to the server?

Please contact administrator
for this information.

#342610 Copied

Tony Rodriguez

Support staff

December 29, 2022 at 16:09

Hello, @Ismael,

I have tested the same functionality on my test site and it is working perfectly fine for me, so I have to check it on your site.

First of all, Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

And Your site status is locked for me, I tried to login into proxy as well but the same thing happened. See the image: https://ibb.co/tbt4dXL

I am accessing your site from Pakistan. Please whitelist Pakistan so that I will be able to check your issue on your site.

Regards 8Themes Team.

#342612 Copied

Ismael

Participant

December 29, 2022 at 16:39

You can now access the website from Pakistan to check what I am saying. Thank you.

#342613 Copied

Tony Rodriguez

Support staff

December 30, 2022 at 06:25

Hello, @Ismael,

Thanks for the access, I have logged into your site and checked as well, and finds it is working perfectly fine for me, I have captured the video for you as well, please watch it here: https://www.veed.io/view/03136638-0e06-4f8d-b79a-bca38c7e1bd0?sharingWidget=true&panel=share so it must be the cache issue at your end nothing else, please try to clear the cache and check back.

Regards 8Themes Team.

#342637 Copied

Ismael

Participant

December 30, 2022 at 11:32

When I check it in incognito mode, without taking the cache into account, the same thing happens to me.

Is this my problem then?

Thanks.

Please contact administrator
for this information.

#342660 Copied

Tony Rodriguez

Support staff

December 30, 2022 at 13:46

Hello, @Ismael,

Yeah, that is just the cache issue at your end nothing else, please always try to check the site after removing the cache, you can use this Google chrome extension to remove the cache every time:

https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

Regards 8Themes Team.

#342671 Copied

Ismael

Participant

December 30, 2022 at 13:53

Okey, thanks!

#342672 Copied
Tagged: cart, checkout, shopping, themes, time, woocommerce, wordpress
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The issue related to '‘THE SHOPPING CART CHECKOUT TIME DOES NOT WORK CORRECTLY, AS IT SKIPS SECONDS.’' has been successfully resolved, and the topic is now closed for further responses

THE SHOPPING CART CHECKOUT TIME DOES NOT WORK CORRECTLY, AS IT SKIPS SECONDS.

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