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Forum Replies Created

Viewing 30 posts - 12,121 through 12,150 (of 13,117 total)

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Tony Rodriguez

Support staff

November 17, 2022 at 10:04

Hello, @RoDaAmsterdam14,

Yeah, that is the main issue, let me try to explain to you, the desktop size is larger than the mobile screen sizes, and the images you chose for your slider are very large images and do not properly design to fit on the mobile screen.

If you simply set it back as Cover then it will be fine again on the desktop version but on mobile, it will generate the same issue for you as you have before.

So the proper solution for this is to create another slider for the mobile version with different images properly fit for the mobile revolution and hide the desktop slider on mobile using Column Responsive settings: https://postimg.cc/RWpV5JXL and vice versa for the desktop version.

Hope this helps.

Regards 8Themes Team.

#338775 Copied In reply to: issue with mobile version – slide in home page

Tony Rodriguez

Support staff

November 17, 2022 at 09:23

Hello, @Nick,

Thanks for the logins I have checked your issue.

Now, the thing is the functionality you added works on the hover and by default, the hover doesn’t work on mobile it’s the default behavior, mobile doesn’t have any cursor it will get your finger as a click, not as a hover that’s why your code/functionality is not working on mobile and you cannot make it possible without customization.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

#338770 Copied In reply to: Enable hover functionality on shop page on mobile

Tony Rodriguez

Support staff

November 17, 2022 at 08:38

Hello, @henrygud,

Our theme Xstore is compatible with the DOKAN plugin. I am not able to check your site because it is in maintenance mode and you cannot share your site Wp-admin access with us.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us Wp-admin access to your site in the below-listed format in the private content area of this topic and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338768 Copied In reply to: XStore Compatible with multi-vendor Dokan ?

Tony Rodriguez

Support staff

November 17, 2022 at 08:07

Hello, @ForjarEmpresa,

If you are not willing to use it you can delete it no need to worry about it.

Alright, You can update the WordPress and check it.

The thing is the latest version of WooCommerce is compatible with our theme and it is working fine on our test site there is no issue. On your site, it is causing the issue.

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Regards 8Themes Team.

#338767 Copied In reply to: Error con el plugin woocommerce para movil

Tony Rodriguez

Support staff

November 17, 2022 at 06:34

Hello, @RoDaAmsterdam14,

That is because you have set your slider images as cover, you have to set them as contain and then the slider image will contain itself in the mobile screen complete: https://postimg.cc/sMLX5n07

OR you can use the Slider Revolution plugin and set the slider with it as per your requirements.

https://www.sliderrevolution.com/documentation/responsive-settings/

Regards 8Themes Team.

#338760 Copied In reply to: issue with mobile version – slide in home page

Tony Rodriguez

Support staff

November 17, 2022 at 06:09

Hello, @Nick,

Please tell me which element you used for that Perspective dropdown in the header and which you used for the hover and modal effect, OR you used Custom Code for it?

I can see you are using the Child Theme on your site, have to try to switch and checked with the Parent Theme?

OR you have used any third-party plugin for it?

Please share the name of the plugin and URL also I need your site WP Admin Login details in the private content area of this topic as below listed format, so that I will check it for you and help you out if possible.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I need the debugging on your site as well, which includes deactivating all the third-party plugins and on-site Customization as well, so please take the complete backup of your site and share the permission OR clone your site and share that with me.

Regards 8Themes Team.

#338758 Copied In reply to: Enable hover functionality on shop page on mobile

Tony Rodriguez

Support staff

November 17, 2022 at 05:13

Hello, @Duowatt,

Which plugin you have used for that WooCommerce payment? Could you please share the name of the plugin and URL and also please share the screenshot of the issue and I need your site WP Admin Login details in the private content area of this topic as below listed format, so that I will check it for you and help you out if possible.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: I need the debugging on your site as well, which includes deactivating all the third-party plugins and on-site Customization as well, so please take the complete backup of your site and share the permission OR clone your site and share that with me.

Regards 8Themes Team.

#338757 Copied In reply to: WooCommerce Payments Plugin not work with you theme

Tony Rodriguez

Support staff

November 16, 2022 at 09:30

Hello, @Aryanna_p,

Please try to set your shop permalinks like shown in this screenshot: https://postimg.cc/r0dLyvQ1 and check back after removing the cache.

Otherwise, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first.

Regards 8Themes Team.

#338713 Copied In reply to: problem with the breadrumb only for the main categories products

Tony Rodriguez

Support staff

November 16, 2022 at 09:09

Hello, @Aryanna_p,

You’re Most Welcome!!

Feel free to write back to us with a fresh new topic for the new issue, we are always here to help you.

Thanks for contacting us.
Have a nice day ?

Topic Closed.
Regards 8Themes Team.

#338710 Copied In reply to: Product order in each product category

Tony Rodriguez

Support staff

November 16, 2022 at 08:59

Hello, @Aryanna_p,

In order to solve your issue, Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Product catalog >> Default Product Sorting from there you can choose the available option from the given as per your need. check the image: https://postimg.cc/Q9535xJ2 after making changes please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338708 Copied In reply to: Product order in each product category

Tony Rodriguez

Support staff

November 16, 2022 at 07:08

Hello, @ByLegenS,

Thanks for your confirmation and contacting us.
Have a nice day.

Topic Closed.
Regards 8Themes Team.

#338706 Copied In reply to: Why is the theme not working after server change?

Tony Rodriguez

Support staff

November 16, 2022 at 07:01

Hello, @George,

I have checked your site and found no issue it is usable for mobile there is nothing like you describe see the image of your site for a better reference: https://postimg.cc/c6kXyNcn

Regards 8Themes Team.

#338704 Copied In reply to: Google Adwords Problem On Mobile Usability Not Meeting Google Standards – All Advertising Turned Off

Tony Rodriguez

Support staff

November 16, 2022 at 06:55

Hello, @marquand,

Sorry for the inconvenience but please share your site wp-admin URL and access in the private content area of this topic by following the below-given format on which you are facing the issue.

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

#338703 Copied In reply to: The sticky menu on mobile floats away from the top

Tony Rodriguez

Support staff

November 16, 2022 at 06:05

Hello, @TylerB93,

Your issue is resolved now kindly check back to your site after clearing the browser cache. Here is the resulting video: https://streamable.com/3ffqqt

I just disable these options from the XSTORE >> Theme Settings >> Speed Optimization >> https://postimg.cc/v1rK7SfZ and your issue is resolved.

Note: Please always remember that when using the optimization plugins to speed up your site do not use the “Speed Optimization Wizard” feature of the theme as they might conflict with one another.

Regards 8Themes Team.

#338700 Copied In reply to: Product pages are not loading – showing blank pages

Tony Rodriguez

Support staff

November 16, 2022 at 06:03

Hello, @sicula83,

In order to solve your issue Simply go to Products-Attributes and edit the one you want – change Default Sort Order to Custom Ordering and save.

Go back to Products-Attributes and click on Configure Terms.

In there just drag/drop the attributes into the order that you want and save.

I have captured a video for you please watch it complete a video for a better reference: https://www.veed.io/view/e6d0ad20-d8da-499d-b7b7-eae6da6e26c2?sharingWidget=true&panel=share

Further, you can read this article: https://www.modernmarketingpartners.com/2014/11/25/add-sizes-woocommerce/

Regards 8Themes Team.

#338699 Copied In reply to: issue with order product sizes

Tony Rodriguez

Support staff

November 16, 2022 at 05:58

Hello, @Lashamika,

1. Did you use any Custom Code in Child Theme? Please try to remove it and check back again.

2. Did you make changes in DB?

3. Was the prefix of tables changed?

4. Is the error there if all 3rd party plugins are disabled? Please try this as well.

This seems to be the server-end database issue, so please once reach out to your hosting provider as well, they will check it for you as well.

Regards 8Themes Team.

#338698 Copied In reply to: PRODUCT STATUS – In stock, Out of stock, On sale – not work

Tony Rodriguez

Support staff

November 16, 2022 at 05:51

Hello, @mohamed aly,

Please go to XStore >> Theme Settings >> Speed Optimization and try to turn OFF the “Disable Theme Swiper JS Library” and check back or if it is already turned OFF then try to turn it ON and check back.

We have that option for those who don’t use sliders for example and would like to disable that to speed up the site speed. Or if the client uses a plugin that already calls Swiper JS Library and doesn’t need an additional call for that.

Regards 8Themes Team.

#338697 Copied In reply to: products navigaions not work

Tony Rodriguez

Support staff

November 16, 2022 at 05:36

Hello, @ByLegenS,

Sound’s Good!! that you have managed to fix it…
You are the best 🙂

Well, do you need any more help from me? OR it’s all fine now? Please let me know so that I will close this topic then.

Regards 8Themes Team.

#338696 Copied In reply to: Why is the theme not working after server change?

Tony Rodriguez

Support staff

November 15, 2022 at 08:42

Hello, @Oliver Theiß,

It is nothing but a cache issue. because when I log in to your site it is working fine for me as you can see in this image: https://postimg.cc/WdpQH8S1 I can see that you are using multiple cache plugins like “Assets clean up, and breeze” Please first disable the cache plugins and then contact your service provider to flush the server cache completely then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338616 Copied In reply to: Mobile Home Seite Produkt – last viewed products visibility

Tony Rodriguez

Support staff

November 15, 2022 at 07:10

@eternity, Most Welcome 🙂

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Regards 8Themes Team.

#338606 Copied In reply to: Theme “XStore Child/Jewelry” bug at WordPress 6.1

Tony Rodriguez

Support staff

November 15, 2022 at 07:08

Hello, @kakha,

Actually, To protect your site, you have to enable restrictions from the server by contacting your service provider. You can try to use the security plugins as well there are lots of security plugins available you can use them at your own risk.

Further here are articles for a better reference to understand how to protect your WordPress site: https://www.wpbeginner.com/wordpress-security/ and https://www.wpbeginner.com/beginners-guide/vital-tips-and-tools-to-combat-comment-spam-in-wordpress/

I hope it helps.

Regards 8Themes Team.

#338605 Copied In reply to: about uncertain incoming coments and messages

Tony Rodriguez

Support staff

November 15, 2022 at 06:22

Hello, @George,

Sorry to say, that your site is not opening for me as you can see in the image: https://postimg.cc/WDDQNJ3n we are accessing your site from Pakistan please whitelist Pakistan so that I will be able to login to your site. Also, if possible please share a screenshot of Clickable elements too close together and Content wider than the screen so that I will check and help you out if possible.

Regards 8Themes Team.

#338595 Copied In reply to: Google Adwords Problem On Mobile Usability Not Meeting Google Standards – All Advertising Turned Off

Tony Rodriguez

Support staff

November 15, 2022 at 06:13

Hello, @tim,

Please go to WP-Dashboard > Settings > Permalinks > check if you use the Post name type http://prntscr.com/s7zqco and re-save permalinks. If “Post name” is selected already, select another one, then set “Post name” and save and check back after removing the browser cache.

Otherwise, please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338594 Copied In reply to: Shop page isn’t showing and footer problem

Tony Rodriguez

Support staff

November 15, 2022 at 06:01

Hello, @Lasitha851,

Thanks for the login access. I have added the Custom CSS code in the theme options as you can see in this image: https://postimg.cc/XZh0xrPs by adding this code your issue is resolved. Here is the resulting image: https://postimg.cc/K1pXvKmm

Now, please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338593 Copied In reply to: how to move icons bar in the shop page (RTL mobile version )

Tony Rodriguez

Support staff

November 15, 2022 at 05:49

Hello, @mart,

Your issue has been solved please check back to your site now after removing the browser cache.

https://clovishome.com/staging/3182/product/frameless-rectangular-led-light-bathroom-vanity-mirror-wall-mounted-with-touch-dimmable-design-20s0301-36/

https://clovishome.com/staging/3182/product/color-dual-flush-elongated-one-piece-toilet-seat-included/

Actually, on the product, you were facing the issue because of you created that product using the Elementor Page Builder, and the product which is working fine, was simply created without Elementor, so I edited the product and removed the Elementor added content, and save changes and it solved your issue.

Regards 8Themes Team.

#338592 Copied In reply to: Unable to view a sigle product when there is a revision

Tony Rodriguez

Support staff

November 15, 2022 at 05:22

Hello, @Jeanice,

There is no template of the WooCommerce in our theme which is outdated, I have checked it on my test site and you can see its all updated: https://postimg.cc/67WQFMYP

Please make sure that you are using the very latest version of the Theme and Core plugin and also make sure that you are not using any Customization code, and also please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338590 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Tony Rodriguez

Support staff

November 14, 2022 at 09:04

Hello, @Cr3atorf1lm,

You’re Most Welcome!!

Thanks for contacting us,
Have a great day ?

Topic Closed.

Regards 8Themes Team.

#338515 Copied In reply to: the iddication of Non availbility of a product on produc page

Tony Rodriguez

Support staff

November 14, 2022 at 08:23

Hello, @sk,

If you already give the review then thanks for it, we really appreciate it 🙂

Yeah, those are the third-party plugins and those might conflict with the theme, so we recommended to not using them, and you can check all the compatible plugins list with the theme confirmed from our end here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

If you want to use any other third-party plugin, then I personally suggest you to clone or stage your site as a test site on locally and then always test on the local site before implementing/applying on the live site, that will help you to avoid these unexpected issues.

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

#338513 Copied In reply to: I’ve done what you suggested, I reset WordPress and started over, and reinstalled Xstore.

Tony Rodriguez

Support staff

November 14, 2022 at 08:18

Hello, @ByLegenS,

I have checked your site on my personal mobile as well and found no issue with the checkout page, cart page, or product page, all works fine as you can see in this video: https://streamable.com/uh2ezn if you see that I miss some steps then please make a video of the issue and share it and also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first.

Regards 8Themes Team.

#338512 Copied In reply to: Why is the theme not working after server change?

Tony Rodriguez

Support staff

November 14, 2022 at 07:35

Hello, @Cr3atorf1lm,

To solve your issue I just enable the “Show product status” option from the XSTORE >> Theme Settings >> WooCommerce >> Single Product builder >> Add to cart & quantity see the image: https://postimg.cc/gxswJ5Rd and now your issue is resolved here is the resulting image: https://postimg.cc/nXrx4wgn please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#338510 Copied In reply to: the iddication of Non availbility of a product on produc page
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Viewing 12,150 results - 12,121 through 12,150 (of 13,117 total)

Viewing 30 posts - 12,121 through 12,150 (of 13,117 total)

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Forum Replies Created

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