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Cart Reports Subscription – Outdated Woocommerce Fix

This topic has 19 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Jeanice

Participant

November 15, 2022 at 02:39

hello, I am trying to add cart reports and it says that my wooocmmerece templates are outdated. Can someone be of some assistance?

Thanks!

#338588 Copied Theme version: 8.3.7

18 Answers

Tony Rodriguez

Support staff

November 15, 2022 at 05:22

Hello, @Jeanice,

There is no template of the WooCommerce in our theme which is outdated, I have checked it on my test site and you can see its all updated: https://postimg.cc/67WQFMYP

Please make sure that you are using the very latest version of the Theme and Core plugin and also make sure that you are not using any Customization code, and also please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338590 Copied

Jeanice

Participant

November 15, 2022 at 14:44

I did the last update – how do I make sure the core plugin is updated?

#338651 Copied

Jeanice

Participant

November 15, 2022 at 14:58

All is up to date – I will you access to our staging site.

there will be a 2fa – when i see the notification ill let you in.

Please contact administrator
for this information.

#338652 Copied

Rose Tyler

Support staff

November 15, 2022 at 15:11

Hello,

Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

https://prnt.sc/6rhgGL73RcR2 – please provide the code.

Regards

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Jeanice

Participant

November 15, 2022 at 15:28

thanks for that, I allowed access.

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Rose Tyler

Support staff

November 15, 2022 at 15:45

Go to WooCommerce > Status > scroll to the bottom to Templates, you will see that outdated files come from the old theme version https://prnt.sc/FVKHL9JDEUmH
In Appearance > Themes > we can see child theme is activated, but also 3 parent themes https://prnt.sc/Ur3GBqxT7vye
You are using the old theme version still, you need to solve it.

Regards

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Jeanice

Participant

November 15, 2022 at 15:53

how do I fix this?

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Jeanice

Participant

November 15, 2022 at 16:39

can someone assist?

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Rose Tyler

Support staff

November 15, 2022 at 17:13

Provide FTP access, please. If you do not know how to create FTP contact with your hosting provider, they will help you.
Also, do a full backup just in case.
How did you do the theme updating? Why do you have 3 parent themes? Did you read our dosc – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#338666 Copied

Jeanice

Participant

November 15, 2022 at 17:19

please see private content – you cant do any of the changes on staging?

Please contact administrator
for this information.

#338669 Copied

Jeanice

Participant

November 15, 2022 at 17:21

not too sure why there is three – I do the updating through the dashboard.

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Rose Tyler

Support staff

November 15, 2022 at 17:28

We can’t connect FTP, unfortunately. Please check the FTP password.

Regards

#338675 Copied

Jeanice

Participant

November 15, 2022 at 17:31

this should work.

Please contact administrator
for this information.

#338676 Copied

Rose Tyler

Support staff

November 15, 2022 at 17:37

We can’t connect to FTP, unfortunately. Please check FTP Host, FTP username, FTP pass, and FTP port. Try to connect by yourself.

Regards

#338677 Copied

Jeanice

Participant

November 15, 2022 at 17:44

I got in…please use the new password

Please contact administrator
for this information.

#338678 Copied

Rose Tyler

Support staff

November 15, 2022 at 17:50

I was not able to connect, so I have edited style.css file of the child theme via File Manager plugin on your site, this https://prnt.sc/x6paSnSkqdt4 was changed to https://prnt.sc/dQCNm71hbkCa . Please check your site now, the child theme is activated and it works with the latest version of the parent XStore theme.
Go to WooCommerce > Status > Templates, messages about outdated files have disappeared.

Regards

#338679 Copied

Jeanice

Participant

November 15, 2022 at 17:52

you did it on staging?

#338680 Copied

Rose Tyler

Support staff

November 15, 2022 at 18:00

Yes, on the staging site.

Regards

Please contact administrator
for this information.

#338681 Copied
Tagged: cart reports, outdated woocommerce, seo friendly, subscription, woocommerce fix, wordpress woocommerce themes
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