Forum Replies Created

Viewing 30 posts - 11,821 through 11,850 (of 13,123 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 09:21

    Hello, @TFS,

    Actually, in the Appearance >> Widgets >> Header banner >> there is a block set and the block was no longer published that’s why the issue appear so I removed the block from there, See the image under the private content area. and your issue is resolved. check the image under the private content area.

    Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 09:14

    Hello, @Kristjan,

    That seems to be your Custom Code issue, Please check with your developer once, and ask to check the code again that you added and make that code compatible with the theme for you on your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 09:11

    Hello, @Riccardo,

    Please generate a new topic for your issue and then share the Logins of your site with the new topic, so that we will check it for you too on your site.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 09:10

    Hello, @Nikka79,

    Could you please share your site WP Admin URL and Credentials with me, in the private content area of this topic, so that we will check it for you on your site and help you out?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 08:04

    Hello, @mr-mag,

    Sorry for the inconvenience but I have checked your site and installed the theme XStore and core plugin on your site. Please check back to your site after clearing the browser cache.

    See images for a better reference under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 07:14

    Hello, @LIAOQIN,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 07:11

    Hello, @TFS,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 07:09

    Hello, @Hannes,

    Sorry for the inconvenience but your provided WP Admin Logins are not correct, please see the image under the private content area and provide me the correct/tested and working Logins of the site.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 07:08

    Hello, @Joan,

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    Provide temporary wp-admin and FTP access, so we can take a closer look.
    Create an account via Dashboard (Users > Add new) with an administrator role http://prntscr.com/s3rc9m > provide us with a username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 06:30

    Hello, @Soumya,

    Our theme has a feature in which you can customize the emails as per your need. Simply navigate to the Dashboard >> XSTORE >> Email Builder there you will be able to set the email as per your need here is an article for a better reference to understand: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/

    Unfortunately, we do not have any ready video for this feature, but we will make it soon.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 06:29

    Hello, @mohamed aly,

    Do you only want to change the text flat rate? If yes then you can change it into the WooCommerce plugin language files, our theme does not have any influence on it.

    And if you want to change the text as conditionally then this is not possible and requires extra Customization.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 06:21

    Hello, @LIAOQIN,

    In order to solve your issue please navigate to Dashboard >> pages >> Faq >> Edit with elementor >> select/edit widget Search >> Delete and save settings.

    See the image for a better reference : https://ibb.co/kSmK5YS

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 06:19

    Hello, @Riccardo,

    Thanks for your contact.

    If you want to translate your site into a single language then you can use the Loco translate plugin for it, and translate your site in any language as per your requirements, please read more about it here in our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    OR if you want to translate your site in Multilanguages then you can use WPML plugin to traslate your site: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 06:15

    Hello, @levacare,

    1. Your issue has been solved please check back to your site now after removing the browser cache, it is working fine now: https://postimg.cc/Fdx4nPZg I have set it as -40, previously it was set as -50: https://postimg.cc/9DvC4w0T

    Here is the frontend result now: https://postimg.cc/06YRbtLR

    2. Your issue has been solved please check back to your site now after removing the browser cache: https://postimg.cc/G9SNhwHT The Form was wrongly set, I set the correct form: https://postimg.cc/Z0g7z8Mr

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 05:51

    Hello, @st7878,

    Actually, the option you used to change the cart icon in the header is used for the Desktop and Mobile header too, https://postimg.cc/HVs0rV86

    And the option you are trying to change under “Mobile Panel”, is used for the sticky mobile menu section and it has the 2 possible icons for the cart: https://postimg.cc/vccgR9Vw other than that you can add your own icon as well.

    But if you want the same icons as for the headers then you can upload them by yourself, you can download the icons from Google as per your requirements.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 05:13

    Hello, @Naomi,

    Most Welcome 🙂

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2022 at 05:12

    Hello, @biocos123,

    The timeout error is basically the server end error, you can read it here: https://kinsta.com/blog/504-gateway-timeout/

    And the issue you are facing is on localhost and I suggested to you already in my last reply that you have to make sure the server requirements must meet the latest theme and plugin’s minimum requirements.

    Otherwise, please make your site live on a test site and share that live test site Credentials with me here in the private content area of this topic so that I will further check it for you and help you out.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 10:24

    Hello, @marquand,

    Please read and follow the instructions written in this doc: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/

    OR

    You can hide/remove it using the Custom CSS as well, please try with the below given CSS.

    .single-post div#respond {
        display: none !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 10:20

    Hello, @zarza,

    Your issue has been solved please check back your site now after removing the browser cache.

    https://postimg.cc/Rq0rCLqJ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:42

    Hello, @sk,

    It seems that the update is not done successfully on your site. Would you please revert the backup by contacting your service provider and then try to update the theme again by following the theme update steps, https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:39

    Hello, @Lucky Latvian,

    I have checked your site on my personal mobile phone and found that it works fine. I have recorded a video for you please watch it completely for a better reference to understand. see the video link under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:36

    Hello, @Naomi,

    Actually, in the Appearance >> Widgets >> Pre Footer Area >> there is a block set and the block was no longer published that’s why the issue appear so I removed the block from there: https://postimg.cc/3ygfDbzK and your issue is resolved. check the image: https://postimg.cc/Fkfj0Y1j

    Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:17

    Hello, @slippery,

    Our theme has the option to set the noindex on URLs. Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> General/Layout >> see the image: https://postimg.cc/XZPnZtbr theme has only this option nothing else. Further, all the indexing and SEO settings are managed by the SEO plugins. So regarding the crawled pages if the option of the theme I showed you do not work for you then you have to check the SEO plugin settings or forward to the address them manually.

    Just want to mention that the links you shared with us are not opening as you can see in this image: https://postimg.cc/rdqLDc3y

    You can try with the Yoast SEO plugin as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:01

    Hello, @mandu,

    Actually, there are several ways for this. Let me tell you.

    1- You can edit the products on your site and set them to draft so those products will not be accessible to customers.
    2- You can try to find and use any third-party plugin for this at your own risk.
    3- I also find an article for this here is the link: https://topislamic.com/remove-all-woocommerce-products-from-sale/ Please check maybe it helps you to solve your issue.

    Unfortunately, there is no such option for this in our theme.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:57

    Hello, @Darul Muqarrabin Malaysia,

    We are glad that you loved our Theme and Support Staff. We wish you all the best.

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:55

    Hello, @Hannes,

    1- Please make sure that you have chosen the categories in the widget settings as you can see in this image: https://postimg.cc/Lg21sZDN

    2- Also, please make sure that you have created the category in the Dashboard >> Product >> Category, and then you have assigned the products to the categories you have on your store.

    3- If still, your issue is not resolved then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check your issue on your site and assist you accordingly.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:31

    Hello, @Darul Muqarrabin Malaysia,

    I have checked your site now and found no issue. I have edited the post and pages with elementor without any errors.

    I have captured a video for you on your site please watch it completely for a better reference under the private content area :

    If you still face any issues please let me know where you are facing the issue and provide the URL as well. So that we’ll check and assist you accordingly.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:31

    Hello, @loiscapirosi,

    1- I don’t see any issue on the site, there is only 1 banner image is set as you can see: https://postimg.cc/Cz6gMpLq, and it appears just fine: https://postimg.cc/vcTJN2LH

    2- The instagram widget is not configured on your site as you can see in this image: https://postimg.cc/rdNZm5CP please first make settings of the widget and if still it doesn’t work for you keep the settings saved and let us know. Please check this video as well: https://www.youtube.com/watch?v=z3YfXfR31eI and make sure that you have set up your instagram accound in the theme settings first: https://postimg.cc/dLWyq3yj

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:21

    Hello, @Naomi,

    Sorry to say that you didn’t share your site URL you just shared the username and password without the site URL. I am not capable of checking your issue. Please share it with us as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 06:19

    Hello, @Ahmed Sakr,

    No, Sorry to say, that there is no option to add more than 5 HTML blocks in a single product builder. Please post your request here – https://www.8theme.com/taskboard/ so that our dev team will read it.

    Regards 8Themes Team.

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    Viewing 11,850 results - 11,821 through 11,850 (of 13,123 total)
Viewing 30 posts - 11,821 through 11,850 (of 13,123 total)
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