Forum Replies Created

Viewing 30 posts - 11,851 through 11,880 (of 13,902 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Martine,

    No need to use the page builder for it, you can achieve it using our theme default functionality, the single product page builder, you have to go to XStore >> Single Product Page Builder and create the new product page from there using available widgets as per your requirements.

    After that click on “Multiple Templates” and create or assign the condition to apply that template to the particular category or product: https://postimg.cc/47S2rsv9

    Like this: https://ibb.co/D9ysV8f you can apply that template to the particular category of the product and then all the products of that particular category will work on the same layout.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @johnm,

    Ok then please try with the below given Custom CSS code, Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .switch-grid.switcher-active a{
    font-size: 12pt !important;
    }
    .switch-list a{
    font-size: 12pt !important;
    }

    And then check back to your site after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ms Morbenia Morbeck,

    If you want to translate and use your site in any single language then you can use the loco translate plugin for it: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    OR if you want to translate and use your site in multi-languages then you can use the Polylang plugin for this.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Krzysztof,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wade Yang,

    1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    .category-grid .categories-mask h4{display:none !important;}

    Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/K4jMmJnN

    2- From the category widget slider settings you can change the columns as I showed you in this image: https://postimg.cc/BLdwQtwc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lucas,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    @media(max-width:767px){
    .single-product .connect-block-element-BMuyC{justify-content:center !important;}
    .single-product .mob-justify-content-start{justify-content:center !important;}
    }

    https://postimg.cc/1VzXtBqM

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zooster,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wade Yang,

    As you can see in this screenshot: https://postimg.cc/gX4qQQqF there is no option available in the widget setting to set the columns on mobile. Second, if you want to hide the title you can edit the title and from the “Responsiveness” option of Elementor you can hide it see the image: https://postimg.cc/fSJXFLRm Now, Regarding the two columns display issue on mobile it is working fine as well. I have checked it on my personal mobile phone and recorded a video for you here is the video link: https://streamable.com/r9mi4a

    For the mobile optimization questions simply create a new topic and describe the issues in the detail.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darul Muqarrabin Malaysia,

    You’re Most Welcome!!
    Well, we are really happy that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. ?
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @cookies,

    Your issue has been solved, please check back to your site after clearing the browser cache. I have Turn Off Static Block cache option from XStore > Theme Options > Speed Optimization.

    See the image for a better reference here: https://ibb.co/GF2pKVW

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Darul Muqarrabin Malaysia,

    Your issue has been solved please check back to your site now after removing the browser cache:

    https://darulmuqarrabin.com/product/lang-menyusur-angin-dewasa/
    https://darulmuqarrabin.com/product/naga-berlabuh-dewasa/

    The issue was because of the TikTok plugin on your site, I simply disabled it and the issue resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tweedix1,

    In order to solve your issue Simply navigate to XStore > Theme Options > WooCommerce (Shop) > Single Product Builder > Sale label > Sale Text, from there you can change/set text as per your requirements.

    See the image for a better reference here: https://ibb.co/6stWDdQ

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dionizio Find,

    Well, we are really happy that our proposed solution helped you in solving your issue.

    Feel free to write us back anytime, we are always here to help you.
    Thanks for contacting us.

    Have a nice day. 🙂
    Topic Closed.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @webpat,

    Please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @johnm,

    Could you please share the screenshot as well from this page: https://www.discountkeystore.com/product-category/office-suites/ which part do you want to change the font size, please mark it on the screenshot as well so that I will check it accordingly on your site and help you out.

    You may use this site to upload and share the screenshot here: https://imgbb.com/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Javier,

    Unfortunately, you can not change the link/URL of my account widget in the header builder, it picks the default my account page automatically.

    But I have a trick for you, I have captured the complete and detailed video guide for you, you can use the static block and under it the elements to achieve your needs, please watch it completely here: https://www.veed.io/view/2ce72662-f4ba-4e05-ab67-5d6de8533bad?sharingWidget=true&panel=share

    Hope this helps.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lucas,

    Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    .single-product .sticky-block.element-TFML4.et_product-block[data-sticky=element-raHwF] {
        margin-top: 5% !important;
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Wade Yang,

    I have just checked your site on my personal mobile phone and it is working perfectly fine for me, here is the video clip: https://www.veed.io/view/cc2a88b4-f3dc-4fb1-a338-d20ea79c59fa?sharingWidget=true&panel=share
    it is already showing the two columns on mobile, please check back to your site again now, after removing the browser cache.

    Regarding the Speed of the site, I have checked your site speed and here are the results: https://gtmetrix.com/reports/clubjerseys.online/3WofIdPY/ as you can see in the tested URL, the things that need to optimize in order to boost your site performance. The thing is our theme is already well-optimized all of our demos content is optimized. But, whenever a customer changes the demo content with his/her content and if the content is not optimized then he/she must need to optimize the content in order to get better performance results. Now, to optimize the site content to speed up the site load time you can use the WP Rocket plugin on your site. It will help you. Here is a link to documentation about the WP Rocket and how to use it: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    You can check and use our theme Speed Optimization options as well, it will also help you in speeding up the site: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nikka79,

    Most Welcome ?,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day ?

    Topic Closed.
    Best Regards.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cr3atorf1lm,

    1. Please copy and paste the below given CSS code to Xstore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

    @media only screen and (max-width: 992px){
    .popup-added-to-cart-content.pos-relative .mob-hide {
        display: block !important;
    }
    }

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cr3atorf1lm,

    1. I have checked your site now and found that there is no issue. When i add a product to the cart while at the product category page not to redirect on the product page but leaves me at the current product category page. I have recorded a video for you on your site. Please watch it complete video for a better reference here: https://www.veed.io/view/a1a9ebdc-e885-472e-b359-298bf36aaf8b?sharingWidget=true&panel=share

    2. Unfortunately, there is no such option in the theme. you can use any third-party plugin but at your own risk which better meets your requirements.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @businesstoujours!,

    In order to solve your issue I have recorded a video for you on your site. please watch it complete and follow the steps shown in the video for better reference.

    https://www.veed.io/view/b4eee42c-73fc-4767-9500-1c8260882717?sharingWidget=true&panel=share

    Further, you can watch the video to understand Multiple headers here: https://www.youtube.com/watch?v=BpeXfzNwkOc

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohandas Regalia Collections.,

    We include images of the banners and sliders. Products, posts, and projects come with placeholders.

    Anyway, images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dionizio Find,

    In order to solve your issue simply edit the Home page with elementor and on the Home page by editing the element “Product Carousel” set the title limit, please see this screenshot: https://ibb.co/8MMkgp7

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ivo Eijgenraam,

    I have checked your site now and found that the issue persist.

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @webpat,

    I have checked your provided site and this is what I see on your site: https://postimg.cc/0KP3PpDY it has the error. Please first make sure that your server requirements must meet the theme and plugins requirements like: https://imgbb.com/VBscvWg and for that contact your hosting provider.

    And then Please try to deactivate and then reactivate the theme again with the same purchase code and then try to import the demo on your site. I hope your issue will be resolved.

    Otherwise, please share your site WP Admin and CPanel or FTP Logins in the private content area of this topic as listed below, so that I will check and help you out accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Login Host:
    FTP Login User:
    FTP Login Password:
    FTP Login Port:

    And you can share the screenshots here via these sites: https://postimages.org/ https://imgbb.com/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @patrick,

    Actually, the CPTUI plugin, is a third-party plugin and do not included in the third-party plugins compatible list confirmed from our end, and that is actually the third-party plugin confliction issue.

    Please try to deactivate the CPTUI plugin and check back and if the issue will still persist then please share the site WP Admin URL and Credentials with me here in the private content area of this topic as listed below so that I will look into it for you.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    And if deactivating the CPTUI plugin resolved your issue then please try to reach out to the plugin support to solve that confliction for you on your site.
    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @adrianmosley,

    I have checked your site now and found that the issue appears. Your site content does not fully load.

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persists then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mahlv,

    Sorry to say that but that is independent of our theme, and there is no such option in our theme for this, that is the default WordPress Login page, and you can try with any third-party plugin or code to achieve your requirements but at your own risk.

    Please read this article: https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @businesstoujours!,

    I have just checked your provided URL and this is what I am able to see: https://postimg.cc/dhqRq5hN there is no theme and demo Installed on your site, Could you please share the screenshot of the issue and also the site URL and Credentials as well in the private content area of this topic as listed below, on which you are facing that issue, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

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    11,851–11,880 of 13,902 posts
Viewing 30 posts - 11,851 through 11,880 (of 13,902 total)