Tony Rodriguez

Hello, @Lucas,

We kindly request that you copy and paste the following CSS code into XStore >> Theme Settings >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser’s cache and check back to your site. You may adjust the left value in the code as desired, as it is currently set to 35px.

@media(max-width: 480px){
.et_element.connect-block-element-BMuyC > form.cart .quantity {
    left: 35px !important;
}
}

Best Regards,
8Themes Team.

Hello @SC,

1.We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We went to XStore >> Theme Options and clicked on the “Publish” button, which solved the issue. Please refer to the screenshot below for further reference: https://postimg.cc/rdCwV5fW

2. We would like to point out that the shipping is managed by the WooCommerce plugin and our theme does not have any influence on it. Therefore, we suggest that you temporarily activate the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme.

If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme. In that case, we recommend that you reach out to WooCommerce support for further assistance.

If it works fine with the default WordPress theme, it will also work fine with our theme.

Best Regards,
8Theme’s Team

Hello @omandaisy,

In order to set the single product column on the shop page for mobile, you will need to use a Custom CSS code. Please try the following CSS code, which you can copy and paste under Xstore >> Theme Settings >> Theme Custom CSS >> Global CSS. After doing so, please clear the mobile browser cache and check back on your site.

@media only screen and (max-width: 767px){
.woocommerce-shop .products-grid .product {
    width: 100% !important;
}
}

Best Regards,
8Theme’s Team

Hello @omandaisy,

We suggest that you go to XStore >> Theme Settings >> WooCommerce >> Product Catalog to adjust the “Products Per Row” setting according to your needs. For your reference, please see the screenshot provided here: https://ibb.co/ftgdrSY

We hope this helps.

Best Regards,
8Theme’s Team

Hello @Wade Yang,

We are pleased to inform you that your issue on the iPhone 7 Plus has been resolved. Please clear your browser cache and check your site again. Additionally, we have included a video link (https://streamable.com/0m2bi7) to demonstrate the resolution. Furthermore, we have added a line of custom CSS code in the widget settings and have included images (https://postimg.cc/tZ46rrJ4 and https://postimg.cc/ZBQWw4Xw) to illustrate the changes.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Siv,

We believe that the issue you are experiencing is likely due to caching settings. Deactivating the cache plugin did not help, but it is possible that the cache is stored on your server or in files that do not require the activation of a specific plugin.

We kindly ask that you contact your hosting provider to clear all caches that are activated on your website. After that, please recheck the issue.

As an additional idea, we could remove the folders of minification css/js and check again, but for this we would need your FTP access (which you can provide us in the private content area). However, we suggest that you first try the steps we have outlined above.

Best Regards,
8Theme’s Team

Hello, @ranawebdesign,

1. We apologize for any inconvenience caused. In order to assist you, could you please provide your WordPress Admin login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please note that it is recommended to take a complete backup of your site before proceeding.

2. To add a shortcode to your product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Add Custom HTML widget in the section as per your needs and edit the custom HTML setting > Html Block 1 and paste the shortcode in it. For reference, please see the image here: https://ibb.co/Y889Nfq

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @Aydi,

We are delighted to have you with us. If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads. This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best regards,
8Theme’s Team

Hello @Dionizio Find,

We regret to inform you that this is not a feature available in our theme. You may be able to find a third-party plugin that meets your requirements, but please note that we cannot guarantee full compatibility between our theme and all existing third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and plugin. Unfortunately, it is not possible for us to make our theme compatible with all existing plugins, and any additional customization is outside the scope of our basic support.

If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

Best Regards,
8Theme’s Team

Hello, @Vivi,

Could you please check the issue by temporarily activating the default WordPress theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme?

If the issue persists with the default WordPress theme, it will confirm that the issue is not caused by our theme, and in that case, I suggest reaching out to WooCommerce support for further assistance.

If it works fine with the default WordPress theme, it will also work fine with our theme.

Kind Regards,
8Themes Team.

Hello Steven Tay,

We hope this message finds you well. If you have any other questions or concerns, please do not hesitate to contact us. We are always here to help.

Thank you for reaching out to us.
Have a great day. 🙂

Topic Closed.

Sincerely,
8Themes Team

Hello Steven Tay,

In order to modify the phrase, please navigate to XStore >> Header Builder >> Promo Text and modify the custom text in that section as desired. Please refer to the screenshot provided for further guidance: https://postimg.cc/SYJHHTPr

Best Regards,
8Themes Team.

Hello, @Isabel,

We have identified that the issue you experienced was due to the page builder plugin not being installed on your site. We have now installed the plugin, as shown in the image at the following link: https://postimg.cc/LggTmTks. The issue has now been resolved, as evidenced by the screenshot at the following link: https://postimg.cc/0rv7tDBx.

We hope this resolves the issue for you.

Best Regards,
8Themes Team.

Hello @alinau,

We have confirmed that the color you have set from the theme settings and the image you have changed on the about us page from the Elementor is working correctly. You may be experiencing a cache issue. To assist you further, we have recorded a video and provided the link below for your reference. Please watch the video in its entirety and then clear your browser cache before checking back to your site.

Video Link: https://streamable.com/l5id8p

Best Regards, 8Theme’s Team

Hello Jacqpot,

Thank you for your patience. We have now imported the correct demo onto your site. Please clear your browser cache and check your site again.

It is important to install and activate one of the page builders (WP Bakery or Elementor) before importing any demo, as the demos are based on these page builders. We have imported the demo onto your site with the Elementor page builder, so you can now easily edit the content.

Please see the attached screenshot: https://postimg.cc/JDfrgyzm

Kind regards,
8Themes Team.