Website mobile version not working propertly!

This topic has 9 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 2, 2022 at 12:27

    Hey!

    I’ve been using this template for more than 5 websites and never had to experience something like this. We’ve two very serious technical issues with this website.

    Mobile version issue
    You can view how it’s working on Apple devices right there – https://files.fm/f/8rv2brt3m

    When we’re scrolling to the top to bottom and back you can see that page is already loaded but the content are loading multiple times. On desktop version everything working fine but for mobile and tablet version we’re experiencing something like this. Also this content is loading much slower than our other websites.

    Elementor 500 internal error
    https://files.fm/u/y9e5tsjcg

    When we’re editing our homepage landing page we’re experiencing all the time this error. We tried to disable multiple plugins but nothing changed. After 15 times pressing Save button, page finally updates itself.

    Best Regards,
    Lucky Latvian

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2022 at 14:26

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.
    Please post different questions via separate topics on the forum.
    1/ Try to disable Motion Effects for elements/sections on mobile.
    2/ Read docs of Elementor plugin – https://elementor.com/help/500-error/ https://elementor.com/help/publish-update-button-not-work/

    Regards

    Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 2, 2022 at 16:32

    1/ Nothing changed! Please let your technical guys check this problem.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2022 at 07:39

    Hello, @Lucky Latvian,

    I have checked your site on my personal mobile phone and found that it works fine. I have recorded a video for you please watch it completely for a better reference to understand. see the video link under the private content area.

    Regards 8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 5, 2022 at 10:59

    Please can your developers check our website with ios? We still experience same problem for multiple ios devices.

    Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 5, 2022 at 12:47

    How can we improve mobile loading speed? Mobile Loading Speed

    Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 5, 2022 at 12:48

    How can we improve mobile loading speed? Mobile Loading Speed

    Avatar: Lucky Latvian
    Lucky Latvian
    Participant
    December 5, 2022 at 12:48
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 15:18

    Hello,

    1/ Private Content area
    2/ Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    Also, you can try to activate XSTORE Ajaxify in the settings of elements (page content) https://prnt.sc/EvzLILwXaCKt

    Regards

    Please contact administrator
    for this information.
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