Demo Content Not Same as Shown On Original Template

This topic has 12 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

  • Avatar: jacqpot
    jacqpot
    Participant
    January 16, 2023 at 19:16

    Hello!

    I just purchased the XStore theme and I have been unable to find an answer to my question. All responses to a similar topic are private.

    I have imported the demo content for the Animal demo. However, the demo setup is not what was imported. I started with a clean WordPress platform and zero plugins. What I have is definitely not the simply plug and play I had anticipated.

    Please advise.

    Thank you!

    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 05:55

    Hello, @jacqpot,

    Thanks for your contact.

    Could you please share the screenshot of the issue? You may use this site to upload and share the screenshot here: https://postimages.org/

    Please make sure that your server requirements must meet the latest theme and plugins minimum requirements, this is my test site requirements: https://postimg.cc/wttf9r6N you may follow the same and then try to import the demo again.

    And if still face the issue then please share the fresh new WP site Admin URL and Credentials with me here as listed below, in the private content area of this topic, so that I will further check it for you on your site and help you out.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    Avatar: jacqpot
    jacqpot
    Participant
    January 17, 2023 at 14:28

    I have amended three of the PHP options.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 15:43

    Hello, jacqpot,

    I apologize, but I did not receive any screenshots. Could you please share the screenshot links in this message?

    Additionally, please change your website’s PHP version to 7.4 and check again. If the issue persists, please reset your WordPress and provide me with the website’s WP Admin URL, username, and password in the private content area of this message.

    This will allow me to check and assist you further.

    Best regards,
    8Themes Team.

    Avatar: jacqpot
    jacqpot
    Participant
    January 17, 2023 at 16:24

    Link to screenshot: https://imgur.com/ncnz0FO

    Avatar: jacqpot
    jacqpot
    Participant
    January 17, 2023 at 16:47

    You advised me to go back to a previous PHP version. I am unable to accommodate that due to the requirements of my other sites.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 17, 2023 at 18:07

    Hello Jacqpot,

    We have noticed that your site content appears to be corrupted. Have you imported the Demo with Elementor page builder and edited and saved it with another page builder such as WP Bakery, or vice versa?

    In order to resolve this issue, we suggest that you completely reset your WordPress. Once you have done this, please provide us with the fresh new WP site Admin URL and Credentials in the private content area of this topic, so that we can import the proper demo for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best Regards, 8Theme’s Team

    Avatar: jacqpot
    jacqpot
    Participant
    January 17, 2023 at 19:22

    No. I did not have the opportunity to do much since it did not appear as expected. I have not used either page builder.

    Avatar: jacqpot
    jacqpot
    Participant
    January 17, 2023 at 20:25

    I have reset my WordPress again.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 18, 2023 at 06:19

    Hello Jacqpot,

    Thank you for your patience. We have now imported the correct demo onto your site. Please clear your browser cache and check your site again.

    It is important to install and activate one of the page builders (WP Bakery or Elementor) before importing any demo, as the demos are based on these page builders. We have imported the demo onto your site with the Elementor page builder, so you can now easily edit the content.

    Please see the attached screenshot: https://postimg.cc/JDfrgyzm

    Kind regards,
    8Themes Team.

    Avatar: jacqpot
    jacqpot
    Participant
    January 18, 2023 at 21:32

    I appreciate your assistance. I am able to view the correct demo configuration now. However, is there a reason why the Elementor editor cannot be accessed now?

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 19, 2023 at 05:16

    Hello, Jacqpot,

    We have attempted to log in to your site again, however, the login details you provided are no longer working. Please refer to the screenshot in the private content area.

    Please note that you cannot directly edit any of the archive pages (Blog, Shop, Category, etc.) with any of the page builders. These archive pages can only be rendered using Theme Settings or with the Pro plugin.

    In regards to the home page not being editable with the Elementor page builder, please read and follow the instructions in this thread: https://stackoverflow.com/questions/73521296/how-to-solve-err-http2-protocol-error-which-occurs-only-when-editing-page-throug.

    We hope this helps to resolve your issue.

    Best Regards,
    8Themes Team

    Please contact administrator
    for this information.
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