Hi. I have problem with style.css files? Not loading…

This topic has 5 replies, 2 voices, and was last updated 1 year ago ago by Tony Rodriguez

  • Avatar: Kestutis
    Kestutis
    Participant
    February 20, 2023 at 11:52

    Hi. I have a problem with style.css file.
    My any changes not loading.
    Loading only old css files from parent theme. In the builder like xstore single product builder or header builder display all correctly.
    I cleared cashe and cleared from ftp cashe, and theme cashe and browser cashe. But work the same :D.
    In live browser: https://prnt.sc/PIfZnFuRug2l
    https://prnt.sc/b38Q4VUqqhjg
    In builder browse (Which should be displayed in the browser):
    https://prnt.sc/HOBQmt8bv601
    https://prnt.sc/cH1iHSmO2ckI

    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 14:01

    Hello, @Kestutis,

    We apologize for any inconvenience this may have caused. After reviewing your website, we have determined that there is no issue with the website loading. It appears to be a cache issue on your end. We suggest clearing the cache and then revisiting the website. We have also recorded a video for your reference. https://www.veed.io/view/27ac94dc-7e6f-4691-adc1-38723ac302c4?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: Kestutis
    Kestutis
    Participant
    February 20, 2023 at 14:10

    You, don’t understand sorry for english.
    Before all work correctly. Like example : https://prnt.sc/3iXNK5Whagwj
    but now child style.css not working and you see old version.
    And I try change some element but not working.

    Avatar: Kestutis
    Kestutis
    Participant
    February 20, 2023 at 14:11

    I cleared all cashe. From FTP and page the same.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2023 at 05:29

    Hello @Kestutis,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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