Tony Rodriguez

Hello @海绵宝宝,

We apologize for the inconvenience, but we have conducted an inspection of your site and have identified Mixed Content errors in the browser console. This mixed content or SSL issue is caused by having a secure connection that does not load the website’s style sheet.

We suggest that you try to change the website link from HTTP to HTTPS.

To do this, open your site’s WP Admin Dashboard and navigate to Settings > General and change the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

Alternatively, you can install and use the Really Simple SSL plugin: https://wordpress.org/plugins/really-simple-ssl/.

We also noticed that you are using a CDN. Could you please temporarily disable Cloudflare CDN and check back to your site? Please refer to the image provided for reference: https://postimg.cc/wy1nfsmw.

We hope this resolves the issue.

Best Regards,
8Theme’s Team

Hello IvanMTK,

We have noticed that you are using an outdated version of the Theme and plugins. We recommend that you update the Theme and plugins, including the Core plugin, WooCommerce, and Elementor, to the latest version. After doing so, please clear the cache and check if the issue persists. If it does, we suggest deleting the specific products and recreating them manually on your site and re-add those products again on the page with the same element.

How to update the Theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If the issue still persists, we recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. Please note that you should take a complete backup of your site first.

Additionally, please provide your site WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

Best Regards,
8Theme’s Team

Hello,

We would appreciate it if you could provide us with more details about your issue, including screenshots, as well as the WordPress admin URL, username, and password for your site under the private content area of this topic.

This will allow us to investigate the issue further and provide you with the necessary assistance.

Please note that we recommend taking a full backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello @manos,

We kindly ask that you review your website to identify where the images are being used, and then remove only those image sizes. We are unable to provide further guidance on this matter, as the images may be used elsewhere on your site.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello Pedro Monteiro,

You can remove the Product Status Filter from the Shop Sidebar by navigating to Appearance >> Widgets >> Shop Sidebar and deleting the “8theme – Product Status Filter” widget. Please refer to the screenshot provided at the following link: https://postimg.cc/wtdgSmSj

Best Regards,
8Theme’s Team

Hello @Rodlens,

To add an underline to the XStore Menu List widget in Elementor, please follow the steps outlined below:

1. Select the XStore Menu List widget in Elementor.

2. In the “Content” tab, go to the “Style” section and click on the “Typography” option.

3. In the typography options, select the “Decoration” option and choose “Underline” from the dropdown menu.

4. Adjust the style of the underline, such as the color and thickness, using the other options in the “Typography” section.

5. To further customize the menu items, use the other options in the “Style” section, such as “Padding” and “Margin”, to adjust the spacing between menu items and the overall look of the menu.

6. Click “Update” to save your changes and preview the menu on your site.

We have also prepared a video tutorial for you on your site. Please watch it in its entirety and follow the steps shown in the video.https://www.veed.io/view/4bf96ccf-2720-4425-b010-2b8459c09f9d?sharingWidget=true&panel=share

If you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello @nataliyag2,

In order to resolve your issue, please navigate to “Products” -> “All Products” in the WordPress dashboard and locate the product you wish to reorder.

Click on the “Variations” tab and select the variation you wish to reorder.

Utilize the “Simple Custom Post Order” plugin to drag and drop the variations into the desired order.

Save your changes and verify that the variations are displayed in the specified order on the product page.

Your product sizes or variations should now be displayed in the order you specified.

We have also prepared a video tutorial for you on your site. Please watch it in its entirety and follow the steps shown in the video.https://www.veed.io/view/7e09993d-2235-493e-baec-71fbcae60978?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @Kiki,

We suggest that you remove/delete any themes, plugins, pages, posts, products, content, or media that are not being used on your site, as this will also have a positive impact on your site’s speed.

For more information on how to speed up your website, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

We hope this information is helpful.

Best regards,
8Themes Team

Hello @nebcreative,

The Autoptimize plugin generated the issue on your site and it is a third-party plugin and is not included with the theme. We suggest that you do not use it or contact plugin support for further assistance.

Our list of compatible plugins can be found here: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Best Regards,
8Theme’s Team

Hello @Catholicans,

In order to remove the compare text that appears on the mobile version of your site, please navigate to XStore > Theme Options > Header Builder > Mobile. There, you can delete the compare widgets and publish the changes. After that, please clear your browser cache and check back to your site.

For a better reference, please see the image provided here: https://postimg.cc/TpBPC5w6

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @Wep287,

We recommend that you update the XStore theme and XStore Core plugin to the latest versions. The latest versions are XStore 9.0.4 and XStore Core plugin 5.0.4. You can view the changelog here: https://xstore.8theme.com/update-history/.

We also suggest that you read our theme documentation to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

I have checked your site and found no issues. The header menu and submenus are working correctly when hovered over, and the search function is also working correctly. On your site, the search function only works for searching by category. To change or set the search result sorting, simply navigate to XStore > Theme Options > Header Builder > Search, where you can turn the result sorting on or off as needed. I have created a video for you to watch for better reference:https://www.veed.io/view/e88f1f5c-f5f6-4554-8f5e-d36e2bc696be?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

Hello, @EduardMihai,

We have recently conducted a performance test of your website on GTMetrix and the results are quite impressive, with a score of 96%. You can view the report here: https://gtmetrix.com/reports/new.fsm.ro/9z9bXn4s.

According to Google Insights, the result is 91%, which is very fast: https://pagespeed.web.dev/report?url=https%3A%2F%2Fnew.fsm.ro%2F

We want to assure you that there is no need to worry about the speed of your website. For more information on how to speed up your website, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ and https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

We hope you find this information useful.

Best regards,
8Theme’s Team

Hello, Nayan Bhanushali,

Thank you for reaching out to us. We apologize for the issue you experienced while using our theme.

To change the XStore logo on the left side of the header in the Beauty & Cosmetics Demo, please go to XStore > Theme Options > Header builder > Multiple headers > Edit the Home page Header. From there, you can modify or remove the logo as desired. For further reference, please refer to the images provided here: https://ibb.co/chNLPpJ and https://ibb.co/YP0vvR7.

We hope this helps.

Best regards,
8Theme’s Team

Hello @海绵宝宝,

We apologize for the inconvenience, but the screenshots you provided are not working for us. Could you please explain your issue in more detail and share the screenshot with us via this site: https://postimages.org/ so that we can investigate the issue further?

We also suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

Please note that you should take a complete backup of your site before doing so.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can further investigate the issue on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @Clau8826,

We regret to inform you that it is not possible with the current theme version and requires extra customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to avail of paid customization services, please submit a customization request to the to WPKraken team.

OR

You may submit a request through our Taskboard at https://www.8theme.com/taskboard/ . Our development team will review your request.

We thank you for your understanding and wish you the best.

Best Regards,
8Theme’s Team