Forum Replies Created

Viewing 30 posts - 11,311 through 11,340 (of 13,134 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 09:11

    Hello, @Krzysztof,

    You are absolutely right, It works on the same logic as you described above, so, unfortunately, we do not have any option in our theme for this now, You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

    Thanks for your understanding and for contacting us.
    Have a nice weekend. ?

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 09:00

    Hello, @Henrik Kriiger,

    No hopefully, you will not face any issues, when you follow these steps(deactivate my localhost project, then move it to the test server. Then deactivate it again and move it to the final domain or will I have any issues) Otherwise, we are always here to help you.

    No problem, you can use the WPML plugin as well.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 08:32

    Hello, @wssrob,

    1. Sound’s Good!! that you found the culprit, so I suggest you, please do not use that plugin as that seems to be conflicting with the theme, or contact the plugin Author for further help on this.

    2. Now regarding the issue of our Demo site, you are right, I have checked the same demo product and found the issue, but then I imported the same demo on my test site and tried to test the same product with the same demo on my test site and there is no such issue.

    So it means the issue is on the Demo site particular product only, we will check it soon and will fix it on our demo site as well.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 08:27

    Hello, @Kelgor,

    Thanks for the clarification. But sorry to say, that the add to cart button has the same class if you modify the color from the theme settings, or with the help of custom CSS code it will change the color completely for the available products and for the out-of-stock products as well. So the changes you require are only possible with the help of customization and we cannot cover customization issues in our support policy.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 08:21

    Hello, @Shehzad Ghazi,

    Thanks for your confirmation and we are thrilled that our proposed solution helped you in solving your issues.

    And regarding the options, there is no such possibility, unfortunately.
    You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

    Thanks for your understanding and for contacting us.
    Have a nice weekend. 🙂

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:58

    Hello, @Estudio EntreDos,

    Sorry for the inconvenience but Did you follow the steps mentioned in this article from our theme for the plugin “Custom product tabs by yikes”

    https://www.8theme.com/documentation/xstore/additional-customisation/support-of-the-custom-product-tabs-for-woocommerce-yikes-inc/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:52

    Hello, @Shehzad Ghazi,

    In order to solve your issue, I have added this CSS code in the theme settings >> theme custom CSS >> global >> see the image: https://postimg.cc/f3QJKvjm and your issue are resolved.

    Please check back to your site after clearing the browser cache. Here are the resulting images: https://postimg.cc/hhthpvxy and https://postimg.cc/hfHjD0Y6

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:43

    Hello, @Martin,

    Of course, As I said about the cache. Once you flush the cache from the plugin settings it starts to appear fine and then after just a few minutes the issue will start appearing. If there is something wrong with the theme or its settings the issue does not have to solve for a couple of minutes only, no matter how many times you flush the cache.

    I suggest you contact your service provider and let them know about your cache issue.

    They will flush the server cache and disable the cache system from your site. I hope by doing this your issue will be resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:26

    Hello, @TFS,

    1- You’re Welcome.

    2- Actually, I suggest you do not delete it because if in the future you want to show the brands again then you have the block and you can simply publish it. I hope you understand.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:08

    Hello, @upthree,

    Thank you so much for purchasing our theme and contacting our support center.

    Actually, The age popup was set in the “Newsletter” widget from the header builder on your site see the image: https://postimg.cc/MMJnKmrd I just remove that “Newsletter” widget from the header builder, and your issue is resolved please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 06:03

    Hello, @LomP,

    Thanks for sharing the page link with us. Now, in order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and then paste the below code at the bottom of the CSS box there.

    .swiper-slide.slide-item.product-slide.-slide.swiper-slide-visible{overflow:visible !important;}

    Then save settings and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 05:58

    Hello, @simran,

    The issue appears because that the section width was set to 80%. I have set it to the 100% from the single product builder feature in the theme settings >> woocommerce. See the image: https://postimg.cc/1fPkSVRP by doing this your issue is resolved. Please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 31, 2022 at 05:13

    Hello, @Shehzad Ghazi,

    Ok. Sure. Take your time, and let us know the result.

    Thanks for contacting us.
    Have a nice day.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 16:24

    Hello, @houijiaymen,

    That is actually the contact form which created using the Contact Form 7 plugin: https://postimg.cc/SXN95mzG in order to change the title and content, you have to go to WP-Dashboard >> Contact Form and edit the particular Form from there: https://postimg.cc/ThmKtK46 and change the content from there as per your requirements: https://postimg.cc/0bPyZcSY

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 16:16

    Hello, @Henrik Kriiger,

    You can use custom CSS code as a workaround:

    1/ for Single product gallery images

    .swipers-couple-wrapper .swiper-wrapper img {
    pointer-events: none;
    }

    2/ for Shop page products

    .content-product .product-content-image img {
    pointer-events: none;
    }

    3/ Or you may add the next CSS snippet to globally remove the title on hover for images that have one

    img[title] {
    pointer-events: none;
    }

    OR Please read this thread: https://stackoverflow.com/questions/32390055/remove-image-title-when-hovering-using-css#:~:text=Are%20there%20any%20way%20to%20do%20that%20using%20CSS%3F&text=Unfortunately%2C%20this%20is%20not%20possible,remove%20of%20those%20title%20attributes.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 15:57

    Hello, @houijiaymen,

    You’re Most Welcome!!

    We are thrilled that our solution helped you in solving your issue.

    Thanks for contacting us.
    Have a nice weekend.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 15:40

    Hello, @Ms Morbenia Morbeck,

    I can understand. But the thing is, without the complete admin menus, installing the theme and plugins and configuring them is not possible. So I suggest you install a fresh new WordPress on the server, you are using now and then share the access of it in the private content area to us and let us know so that I will install the theme on your site and you will be able to install the plugins and import the demo to configure your site without any problem.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 15:22

    Hello, @houijiaymen,

    Alright, I have disabled the options on your site now, please check back to your site after clearing the browser cache. Your issue is resolved.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 14:54

    Hello, @Martin,

    First of all, thanks for the detail explanation of the issue.

    Now, the thing is on your site there multiple cache plugins installed and activated also, you are using the theme cache options on your site as well. While using third-party plugins for the cache/optimizing do not use the theme settings for the cache both will conflict and cause unexpected issues on the site like now.

    To solve your issue I just disable these options from the theme settings >> speed optimization >> see the images: https://postimg.cc/V5c1qCjm and https://postimg.cc/LYp71jGW by doing this your issue is resolved. Here is the resulting video from my personal mobile: https://streamable.com/rabdnr as you can see I navigate to multiple pages and the header is working fine now.

    Further if the issue came back again then try to flush ther server cache and use only 1 cache plugin at a time for now, there are multiple plugins installed and activated for the cache and optimizing on your site.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 14:51

    Hello, @Krzysztof,

    Actually, in the theme settings, there is only this option “Disable Theme Swiper JS Library” regarding the swiper library only. There is nothing else that I can tell you so the changes you want requires customization and we cannot cover the customization issues in our support policy. If you want paid Customization services submit a customization request to WPKraken team.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 14:23

    Hello, @andrewhawk,

    That is what I tried to explain to you above. Please read my previous message again carefully.

    AND Query: means must be true first and second condition
    OR Query: means anyone can be true from the first and second condition

    So that is the reason, with OR Query, you will be allowed to search multiple colors from the filters, let’s support you have a product having red and yellow color attributes/variations, so if you set the OR query, it will check whether the color can be anyone, it will show you the result.

    But with AND Query, it will only choose the single color, as it is must condition, it will not look for the other colors.

    This is how it works and the default functionality.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 14:02

    Hello, @Ibrahim,

    I have just checked your site now and it is working perfectly fine for me, please see these screenshots: https://postimg.cc/5QLgncqx https://postimg.cc/dD3LdmQx so it must be the cache issue at your end nothing else.

    You can use this Google chrome extension to remove the cache every time:

    https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 13:46

    Hello, @Ismael,

    Yeah, that is just the cache issue at your end nothing else, please always try to check the site after removing the cache, you can use this Google chrome extension to remove the cache every time:

    https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 13:37

    Hello, @Martin,

    You’re Most Welcome!!

    We are thrilled that our solution helped you in solving your issue.

    Thanks for contacting us.
    Have a nice weekend.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 13:33

    Hello, @Oliver Theiß,

    You’re Most Welcome!!

    We are thrilled that our solution helped you in solving your issue.

    Thanks for contacting us.
    Have a nice weekend.

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 13:25

    Hello, @houijiaymen,

    That is because of the Lazy Loading, The lazy load option is in the XSTORE >> Theme Options >> Speed Optimize there you will see the lazy load option and other JS options you can turn off to solve your issue. By doing this I hope your issue will be resolved. Check the image for the options: https://postimg.cc/WF37Hc48 and https://postimg.cc/nX2BbSgP

    &

    You have to edit your page with page builder and then Settings of element > disable XStore Ajaxify > Lazy Loading > Off https://prnt.sc/1vTxzJw-2-o7

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 13:19

    Hello, @houijiaymen,

    Please read all about it here in our theme documentation: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 10:24

    Hello, @simran,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly take a complete backup of your site first.

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 09:35

    Hello, @Oliver Theiß,

    Your issue has been solved please check back to your site after removing the browser cache, actually, you had the space after the image code in the static block: https://postimg.cc/BPnNBbZF I just removed that space and it resolved your issue: https://postimg.cc/mPC3MC3q

    Regards 8Themes Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 30, 2022 at 07:17

    Hello, @levacare,

    I understand your issue. The thing is editing the section will cause appearance issues on the other devices so I suggest you to duplicate the sections and edit/set them for mobile only then customize/edit the section as per your need.

    In order to learn how to set responsive content check this article; https://elementor.com/help/mobile-editing/ in order to learn how to duplicate the sections see this image: https://postimg.cc/Ty8DB4RL simply right-click on any section settings to duplicate it. You have to build it on your own I can only suggest you the instruction we don’t do web development here in the customer support policy it is beyond our limitations.

    Regards 8Themes Team.

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Viewing 30 posts - 11,311 through 11,340 (of 13,134 total)
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